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Mon, Oct 08, 2012

Timeline of Online Dispute Resolution key events

Here’s an interactive timeline I made that chronicles the history of Online Dispute Resolution (ODR) as a field of practice. A video of the same data was presented at Cyberweek 2010, so it may look familiar to some folks.


Posted by: Bill Warters on 2012 10 08 | Filed under Conflict Resolution  Learning Objects  

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Wed, Sep 26, 2012

Free Spanish Language Peer Mediation Manual and Training Video

The New York City-based Washington Heights-Inwood Coalition received a JAMS Foundation grant to develop a Spanish language school peer mediation manual and video of a simulated peer mediation session in Spanish, to be use nationally for those programs who may find it useful. These materials are now available for free from their website. The manual, entitled Manual de Mediación Escolar - Entrenamiento Integrado Para Estudiantes De Escuelas Secundarias is 152-pages long, and the video runs a little over 20 minutes.


Posted by: Bill Warters on 2012 09 26 | Filed under Conflict Resolution  Learning Objects  

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Sat, Sep 22, 2012

Certification for Organizational Ombudsman Practitioners

The Board of Certification for Certified Organizational Ombudsman Practitioners (Board of Certification) was established in 2009 for the purpose of awarding the Certified Organizational Ombudsman Practitioner or CO-OP credential.

The Board of Certification, a division of the International Ombudsman Association (IOA), manages all matters related to certification and recertification through its Board of Directors, committees and task forces. Its purpose is to promote, examine and maintain standards for the advancement of organizational ombudsmanry. It does so by identifying—for organizational ombudsman practitioners, their organizations, and the public—those organizational ombudsmen who have voluntarily sought and obtained certification.

The next CO-OP Certification Examination will offered between Thursday, November 1 and Friday, November 9, 2012.  The computer-based testing will be offered at a range of testing centers at a date and time within the testing period selected by the examination registrant. Registrations for this examination will be accepted between Monday, September 17 and Friday, October 26, 2012.


Posted by: Bill Warters on 2012 09 22 | Filed under Conflict Resolution  

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Fri, Sep 21, 2012

Parents of the Field - Conflict Studies Video Interview Series

Between 2002 and 2007 Dr. Jannie Botes and Dr. Christopher Mitchell organized video-taped interviews with key people in the peace and conflict studies field. With support from a small Hewlett grant they managed to conduct more than 40 interviews, many of which are now viewable online, with transcripts.

Interviewees include Chadwick Alger, Elise Boulding, John Burton, Morton Deutsch, Roger Fisher, Johan Galtung, Herbert Kelman, Betty Reardon, Gene Sharp, J. David Singer, Paul Wahrhaftig and others. More information on the project and links to view the videos is found on the Parents of the Field homepage at George Mason University’s S-CAR.


Posted by: Bill Warters on 2012 09 21 | Filed under Conflict Resolution  Learning Objects  Videos  

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Thu, Sep 20, 2012

Conflict Resolution in Academic Departments - Webinar archive

This webinar, sponsored by the American Association of State Colleges and Universities (AASCU) in 2011, features Sandra Cheldelin from George Mason University. Dr. Cheldelin is co-author with Ann Lucas of The Jossey-Bass Academic Administrator’s Guide to Conflict Resolution. Here’s a link to the webinar on It should also appear below in modern browsers.


Posted by: Bill Warters on 2012 09 20 | Filed under Conflict Resolution  Learning Objects  

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Wed, Sep 19, 2012

Search TV News via the Internet Archive

A new tool from the Internet Archive lets users search the closed caption text from more than 350,000 news broadcasts and then browse video clips from the found results. Pretty amazing stuff. What’s even more exciting is that new content is added within 24 hours of broadcast, letting users follow the current political season in a new way.

Here’s a link to a sample simple search on cyberbullying. You can narrow the search to specific broadcasters if you like. Comedy Central, Fox News, PBS and MSNBC are just a few of the choices available.

Way to go Internet Archive!


Posted by: Bill Warters on 2012 09 19 | Filed under Research Tools  Tech News  Videos  

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Sun, Sep 16, 2012

Slides and Resources from ACR 2012 Cyberbullying Workshop

Priscilla Prutzman from Creative Response to Conflict and I presented our workshop on Cyberbullying and Homophobia at the Association for Conflict Resolution annual conference in New Orleans on September 13, 2012. Our slides from the session can be downloaded here (a 6 mb pdf). The resource site I built for it is available over at at


Posted by: Bill Warters on 2012 09 16 | Filed under Conflict Resolution  Learning Objects  Tech News  

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Sat, Sep 08, 2012

Visualizing ADR/ODR call for submissions

ADR word cloud
Wanted: ODR/ADR-related Infographics, Mindmaps, Illustrated Terms of Art or other Creative Visualizations for display during Cyberweek 2012

Submission Deadline: October 26, 2012

Submission Procedure: Send contributions to .(JavaScript must be enabled to view this email address) with â??Visualizing ADR/ODRâ? in the subject line

Copy of call: Visualizing_ADR-ODR_Call.pdf

ODR Cyberweek 2012, a free online event exploring the application of dispute resolution techniques in online environments, will be held Monday October 29 - Friday November 2, 2012 at

This year, one strand of the conference will focus on the use of information visualization techniques to help build understanding of ADR/ODR core concepts and promote social engagement with ADR/ODR tools and techniques.  Also of interest is the use of visualization techniques in the waging of social conflict, for instance in social change and human rights campaigns, as exemplified at Finally, we are interested in examples of the use of visualizations when working with parties engaged in complex conflicts as a way to help them move closer to agreement or conflict resolution.

Students and faculty in ADR courses or training programs as well as ADR/ODR practitioners are invited to submit creative visualizations of ADR/ODR core concepts or infoActivism campaign designs for display in an online gallery that will be highlighted during the Cyberweek conference. We are seeking infographics, mindmaps, illustrated quotes, visually interesting explanations of ADR terms, annotated videos and any other brief creative animations or data visualizations of topics related to our theme.  ADR-related terms for possible illustration can be found at or other locations.  Illustrations of terms of art unique to online dispute resolution would be especially welcomed.

Creative Tools: A wealth of free online tools are now available to help in the creation of infographics and other creative media. We recommend, for instance or or or for infographics, and or or for creative presentation platforms, and for data visualizations.

Submissions for the Visualizing ADR/ODR Cyberweek gallery should be emailed to .(JavaScript must be enabled to view this email address) by Friday October 26th for inclusion prior to the opening of the Cyberweek conference. The format can be a pdf or image file or information on where to find embed codes for use within the online gallery. If you are part of a whole class of students that may contribute, letting Bill know in advance will be useful, as will grouping all the submissions in one email. Late submissions will still be accepted throughout the week for people inspired to contribute. While we don’t yet have any prizes to award (it could happen!), forum contributors will surely be appreciated for their creativity, courageousness and community spirit and the discussion and learning and portfolio development that ensues will benefit us all.

Registration for the free Cyberweek 2012 online conference is open. You may register at  Once registered, you will begin to receive more information as the schedule of events is finalized.


Posted by: Bill Warters on 2012 09 08 | Filed under Conflict Resolution  Tech News  

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Fri, Sep 07, 2012

Conflict Management Programs in Public Universities

The August/October 2011 (yes, I know I’m behind!) of the Dispute Resolution Journal featured an article by Sally Klingel and Michael Maffie from Cornell University entitled Conflict Management Systems in Higher Education: A Look at Mediation in Public Universities. The article explores the state of conflict management and dispute resolution systems across 45 state universities. The review finds that most state universities follow a formal grievance system to handle interpersonal disputes, with human resources (HR) departments most often (68% of the time) providing the base for this work, with 38% of this group also having the services of an ombuds office. More than half of the institutions (26) reviewed provided some form of mediation for interpersonal disputes, which can be through peer mediation or academic department-based alternative dispute resolution (ADR) system or some other interesting arrangement such as co-mediation with one mediator being a campus volunteer and the other being an off-campus professional mediator. As the authors note, there does not appear to be a cookie cutter design that has become the norm across campuses, but rather each program is tailored to the local culture and systems. The article, while brief, provides a nice summary of university workplace mediation in higher education circa 2011.


Posted by: Bill Warters on 2012 09 07 | Filed under Conflict Resolution  

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Thu, Aug 23, 2012

Celebrate Conflict Resolution Day October 18, 2012

Before you know it, Conflict Resolution Day will be here. Check out and share this new Prezi built using one the free posters available from ACR at the link below.

Get more information on the annual event at the Association for Conflict Resolution CR Day page:


Posted by: Bill Warters on 2012 08 23 | Filed under

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Sat, Aug 04, 2012

Higher Ed ADR Sessions at ACR 2012 in New Orleans

The annual conference of the Association for Conflict Resolution will be held September 12-15 this year in New Orleans. The conference program includes a nice selection of sessions related to conflict resolution work and pedagogy within higher education. Some specific sessions examples are provided below.

Two programs of note for student conduct and conflict management professionals will be offered by colleagues Nancy Geist Giacomini (private mediator, educator); Tim Hicks (director, Master's Degree Program in Conflict and Dispute Resolution, University of Oregon), Bill Warters (faculty, M.A. in Dispute Resolution Program, Wayne State University), Jay Wilgus (director, Office of Student Conflict Resolution, University of Michigan); and Kaaren Williamsen (founding director, Gender and Sexuality Center, Carleton College).

But Wonâ??t I Get Sued? Campus Student Conduct Practices That Integrate Restorative Justice and Conflict Resolution to Manage Student Sexual Violence and Harassment
This session will explore the challenges and opportunities of responding to student sexual violence and harassment on campus, in the wake of 2011 guidance from the Office for Civil Rights regarding Title IX and sexual misconduct. Presenters will provide counter narratives to a dominant risk management perspective and invite inclusive dialogue regarding the integration of restorative justice and conflict resolution practices in multi-option approaches to the most serious incidents of student misconduct.
September 12, 9:00 a.m. - 12:30 p.m. pre-conference.

Higher Educationâ??s Growing Divide: Connecting Values, Principles and Practices in the Evolution of â??Student Judicial Affairsâ? to â??Student Conduct and Conflict Managementâ?
Join H.E. thought leaders to take stock of the status of student conduct practice and consider the significance of supporting campus communities in a shift towards student conduct practices that integrate conflict resolution, restorative and social justice. - September 14, 9:00 a.m. concurrent session.

Giacomini, Warters and Wilgus will be on hand in the Exhibitorâ??s Area Thursday September 13th at 1:30 to sign copies of their collaborative publication Reframing Campus Conflict: Student Conduct Practice through a Social Justice Lens (Stylus 2009).

For a broad field view, consider the Thursday, Sept 13 session entitled Conflict Resolution Higher Education: The State of the Field presented by Tamra Pearson d'Estree, Denver, Colorado, Brian Polkinghorn, Salisbury, Maryland and Mary Hope Schwoebel, Washington, DC. Session Description: The number of colleges and universities offering conflict resolution-related degrees and certificate programs has grown rapidly. This workshop explores the state of the field of higher education in conflict resolution. The speakers will review the history of the fieldâ??s development, the curricular content of undergraduate degree programs in the United States and Canada, and current programmatic developments and curricular trends in both the English speaking world and in Latin America. Also examined will be trends in establishing Peace and Conflict programs in war-torn countries. Finally, this review will be connected to ACRâ??s initiative to develop model guidelines for higher education programs, and how the challenges of defining and mapping the field have impacted the attempt to develop model guidelines for programs in this field.

On Friday morning, a teaching-focused session entitled Service Learning as a Reflective Practice Model: Cultivating Ethical Connections in Communities Engaged in Conflict will be offered by Gina Cerasani, Fairfax, Virginia and Lori-Ann Stephensen of Oakton, Virginia. Program Description: The School for Conflict Analysis and Resolution's Undergraduate Experiential Learning Project (UELP) is developing pedagogy for Service Learning Intensives (currently in Liberia, Colombia, and West Virginia) as a way of engaging students in a practice of conflict resolution while developing a reciprocal relationship with partner organizations in a community. The presentation will draw examples from Service Learning Intensives (SLIs), and will focus on the ways in which facilitators help students develop a reflective practice, as well as the development, benefits and challenges of this model.

Just following the conference on Saturday the 15th there will be a half-day networking and information sharing event for faculty and staff associated with graduate programs in conflict studies, peace studies and conflict management/ADR held at Tulane University Law School.

This is only a subset of conference happenings that may interest higher education pracademics exploring conflict in the academy. If you attend the conference, be sure to say hello and introduce yourself.

Bill Warters


Posted by: Bill Warters on 2012 08 04 | Filed under Conflict Resolution  Learning Objects  

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Mon, Jul 02, 2012

Slides from my ODR2012 presentation on Teaching ODR

I’m just back from a wonderful European trip, including several great days of networking and learning with colleagues at the ODR 2012 forum held in Prague. Slides from my presentation on strategies for teaching ODR are attached below.

Warters_Teaching_ODR_at_ODR2012.pdf (2.6 mb pdf)


Posted by: Bill Warters on 2012 07 02 | Filed under Conflict Resolution  Learning Objects  

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Fri, Jun 08, 2012

Peace Accords Matrix

The Peace Accords Matrix housed at the Kroc Institute for International Peace Studies is a research tool that provides rich data on the comprehensive peace agreements that have been signed since 1989. Twenty-eight accords are currently available in the matrix, with an additional 9 in the pipeline for release in 2012. The accords have been coded on some 50 different themes enabling researchers to compare cases on topics such as electoral reform, power-sharing, ceasefires, demilitarization, use of peacekeeping forces, etc. The full text of each peace accord is provided, as well as a timeline of important dates and events in the conflict and peace process and information on its implementation. Using an interactive map, you can access information on the duration, levels and effects of violence in conflict hotspots across the globe. The project was inspired and motivated by the late John Darby, former Professor of Comparative Ethnic Studies at the University of Notre Dame. More information on the Peace Accords Matix is available in this 17-page conference paper introducing the project.


Posted by: Bill Warters on 2012 06 08 | Filed under Conflict Resolution  Learning Objects  Research Tools  

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Wed, Jun 06, 2012

Database and Timeline of Global Nonviolent Actions

Swarthmore College, under the leadership of George Lakey, is now hosting the Global Nonviolent Action Database (GNAD) providing details on more than 500 examples of nonviolent actions used to protest, protect or change local practices. The database is a great resource for scholars of nonviolence and even better, it has been made available via a Creative Commons license. Recently as I was learning more about the use of Google Refine (a tool for cleaning up and repurposing large datasets) I decided to try using the GNAD dataset to build a timeline. Thanks to another open access project called Timeline.js I was able to produce an interactive timeline built from GNAD data. The timeline gets its data from a google spreadsheet built to serve as the datasource. To change the timeline,  you could just update the spreadsheet and it would be reflected in the timeline the next time it is viewed. The timeline.js tool lets you embed the resulting timeline in any website, making the final product shareable in other interesting ways. You can try out the results of my project here.


Posted by: Bill Warters on 2012 06 06 | Filed under Learning Objects  Research Tools  

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Sat, May 19, 2012

Democracy in Small Groups by John Gastil - open access version available

Back in 1993 New Society Publishers released a nice little book by John Gastil entitled Democracy in Small Groups. It provides an overview of different forms of decision making and the pros and cons associated with them, as well as offering real world examples of group processes as exemplified at a community coop that John studied in depth. As the author notes, the book “provides practical guidance for those who want to know how to start a small democratic group or make their current groups more democratic.”

Dr. Gastil is our visiting scholar for our summer doctoral seminar at Wayne State this year and I was pleased to discover while prepping for his visit that when copyright on the book reverted to John, he made the choice to release it under a creative commons license. The various chapters and the appendix of activities are available individually on an information page about the book.  You can also get the full document here as a pdf.


Posted by: Bill Warters on 2012 05 19 | Filed under Conflict Resolution  Learning Objects  

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