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Conflict Resolution Category Archive

Thu, Jan 10, 2013

Turning the Tide Curriculum on Nonviolence

The Turning the Tide Curriculum: A Core Collection Of Material On Nonviolence was developed by a group of British Quakers based on years of experience teaching about nonviolence. Turning the Tide (TTT) is a program of the Quaker Peace and Social Witness (QPSW). QPSW works with and on behalf of the Religious Society of Friends in Britain to translate Quaker faith into action. They work with Quakers and nonviolent activist groups to advance the understanding of active nonviolence and its use for positive social change.

The curriculum material is divided into sections.

- Theology, Philosophy and Core Principles of Nonviolence
- History of Nonviolent Campaigns and Movements
- Contemporary Nonviolent Campaigns
- Theory and Strategy: How, why and when nonviolence works
- Doing it! Developing and applying our technology of peace

You can get the entire curriculum in one file, or just grab the section you are interested in from the curriculum resources page. If you are looking for training activity handouts, go to the Training Manual Page and use the menus on the left-hand side of the page to find lots of activities.


Posted by: Bill Warters on 2013 01 10 | Filed under Conflict Resolution  Learning Objects  

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Thu, Nov 22, 2012

Nice new Video from ODR Provider MODRIA

MODRIA, the Online Dispute Resolution service provider founded by my friend and colleague Colin Rule (former director of online dispute resolution for eBay and PayPal) was featured on TechCrunch this week. As part of the story, they have released a nice new promo video, viewable below. I like their use of the term “Fairness Engine” for the web. Sounds like something we really need.


Posted by: Bill Warters on 2012 11 22 | Filed under Conflict Resolution  Tech News  Videos  

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Sun, Nov 18, 2012

Conflict Resolution Job at MIT - a model job description?

I recently received a job alert from the Chronicle of Higher Education (you can set up key word searches) announcing an opening for the Assistant Director of Conflict Resolution at MIT (the Massachusetts Institute of Technology). While this is only one university, and a unique one at that, I was pleased and impressed by the description of the duties for this position (see a clip below). It suggests to me, when coupled with the discussions we had this past year at the Association for Conflict Resolution on the state of dispute resolution in higher education, that the campus conflict resolution “ecology” is continuing to get more sophisticated and more educational in the approaches taken to working with and learning from conflict in higher education. The prevailing counter trend, a focus on risk management and conflict containment, pales in comparison in my mind. Hopefully, the Conflict Resolution field is also producing capable conflict-competent students who are prepared to fill these kinds of positions when they become available. 

Here’s a clip from the longer job description:

Reporting to the Director of the Office of Student Citizenship (OSC), the Assistant Director serves the mission of the OSC in assisting students to become active and reflective members of the MIT community and the world through education, outreach and direct service to undergraduate and graduate students on all matters pertaining to conflict management and resolution.  With a solid grasp of the developmental needs of emerging adults, the Assistant Director connects and engages with the diverse MIT student population to help them develop solid conflict management skills.  To that end, the Assistant Director will develop and conduct periodic assessments of the communitys needs for and views on a spectrum of conflict resolution methods, with an emphasis on conflict coaching and including mediation and restorative practices; develop conflict management and skill-building programs in response to these assessments; oversee the conflict resolution case management; develop and implement training programs; provide leadership in conflict resolution; and serve as primary resource concerning conflict resolution for students and student groups at the Institute.


Posted by: Bill Warters on 2012 11 18 | Filed under Conflict Resolution  

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Wed, Nov 14, 2012

Participation Compass

The field of public engagement practice has developed into a rich domain of knowledge and techniques that draw on the “wisdom of crowds” and seek to make shared decisions in effective and just ways. The new website entitled Participation Compass (based in the U.K.) provides a good window into the available processes and resource guides currently available. It extends earlier work done at a site called which was created with funding from the UK Department for Justice, the UK Department for Communities & Local Government and the UK Sustainable Development Commission.

The key feature of the site is a search tool that helps you narrow down your tool choices based on the goals you have for your public engagement initiative. Here’s the categories of interest:

Build skills and capacity of participants
Gather individual pre-existing opinions
Gather informed and considered opinions (deliberation)
Generate new ideas (innovation)
Create a shared vision amongst participants
Co-producing services
Reach consensus and overcome conflict
Make a direct decision


Posted by: Bill Warters on 2012 11 14 | Filed under Conflict Resolution  Learning Objects  Research Tools  

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Thu, Nov 08, 2012

From Conflict to Cooperation - Cartoon Booklets on Resolving Conflicts from Co-operatives UK

From Conflict to Cooperation is a lovely series of five cartoon-style booklets from Cooperatives UK which aim to help groups not only deal with conflict when it arises but also to avoid unnecessary conflict. The nicely illustrated guides are about 20 pages each. They can be read online using a full-screen viewer or downloaded as pdfs. The author Kate Whittle has been working with co-operatives both in the UK and overseas for over 20 years. She has worked as a researcher, trainer, mentor and development worker for a wide range of co-operatives and social enterprises. Angela Martin, the illustrator is a well known cartoonist with vast experience of illustrating community guides and handbooks. The topics and links to the individual guides are provided below.

Booklet 1: Conflict - where it comes from and how to deal with it
Booklet 2: Communication Skills
Booklet 3: Meetings and Decision Making
Booklet 4: Organisational Growth and Development
Booklet 5: Role and responsibilities of the committee


Posted by: Bill Warters on 2012 11 08 | Filed under Conflict Resolution  Learning Objects  

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Sat, Nov 03, 2012

Soliya Connect Program - Group Video Chats Promote Cross-cultural Understanding

I’ve been following the Soliya program for a while now, quite impressed with their creative use of web-enabled video to build connections across cultures. This new video follows a Soliya Connect class through their 10-week semester. As described on the Soliya project website:

Since 2003, the Connect Program has linked students from over 100 universities in 27 countries in the Middle East, North Africa, South Asia, Europe and North America. Through Soliyaâ??s online videoconferencing application, the program allows students to connect to a global community of peers, engage in facilitated, sustained and substantive dialogue, and build respectful relationships across national, cultural, religious and ideological boundaries.



Posted by: Bill Warters on 2012 11 03 | Filed under Conflict Resolution  Videos  

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Cyberweek Blogtalk Radio Show with Colin Rule, Bill Warters and Pattie Porter

Cyberweek 2012 was quite engaging this year, with lots of conversations and platform demonstrations exploring Online Dispute Resolution (ODR) theory and practice. As part of the festivities, on October 30th, Colin Rule and I joined Pattie Porter on the Texas Conflict Coach live call-in radio show. The archive of that fun conversation on Technology For Better, Not For Worse: Online Dispute Resolution In Everyday Life is now available for online listening or download.


Posted by: Bill Warters on 2012 11 03 | Filed under Conflict Resolution  Podcast  

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Thu, Oct 11, 2012

eMediation Student Competition set for Cyberweek 2012

An eMediation competition will be held during Cyberweek 2012, coordinated by Cornell University’s Scheinman Institute on Conflict Resolution, in conjunction with Modria Mediation Room. This opportunity will allow students to practice using the online dispute resolution platform Modria as they participate in simulated mediations. Students will need to register for this event (separately from Cyberweek) at this web address

Here’s a pdf flyer with more details: eMediation Competition Flyer


Posted by: Bill Warters on 2012 10 11 | Filed under Conflict Resolution  Learning Objects  Tech News  

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Wed, Oct 10, 2012

Video - Restorative Justice at Michigan State

Restorative Practices are spreading through higher education in many interesting ways these days. This video explains how Restorative Justice is being applied at Michigan State University. As the video description explains:

“In the fall of 2010, the Restorative Justice committee worked hard to implement RJ throughout Residence Life, Student Life, and introduce it to incoming students on campus as a positive conflict resolution method. Though RJ has been around longer than just a semester, this year marks a new commitment to the power of RJ through circles and conferences. All of MSU’s senior Residence Life staff and a large portion of the undergraduate staff have been trained in either RJ Circles or RJ Conferences. Furthermore, the Department of Student Life has been able to offer RJ as a solution to conflicts when student enter into the adjudication process on campus. We hope to have many opportunities to demonstrate our work and, combined with ongoing assessment, should see the positive changes of restorative justice in conflict resolution.”

More information on the Michigan State Initiative is available here.




Posted by: Bill Warters on 2012 10 10 | Filed under Conflict Resolution  Videos  

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Mon, Oct 08, 2012

The Possibility of Popular Justice book viewable online via HathiTrust

I was browsing the HathiTrust Mobile Digital Library this evening for the first time. These are books that were scanned and digitized by the Google Books project. I was excited to see that the excellent edited volume on community mediation and the community boards model entitled The Possibility of Popular Justice: A Case Study of Community Mediation in the United States is available in full view mode. Definitely worth reviewing if you are a fan of community mediation and the history of alternative dispute resolution more generally.


Posted by: Bill Warters on 2012 10 08 | Filed under Conflict Resolution  Research Tools  

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Timeline of Online Dispute Resolution key events

Here’s an interactive timeline I made that chronicles the history of Online Dispute Resolution (ODR) as a field of practice. A video of the same data was presented at Cyberweek 2010, so it may look familiar to some folks.


Posted by: Bill Warters on 2012 10 08 | Filed under Conflict Resolution  Learning Objects  

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Wed, Sep 26, 2012

Free Spanish Language Peer Mediation Manual and Training Video

The New York City-based Washington Heights-Inwood Coalition received a JAMS Foundation grant to develop a Spanish language school peer mediation manual and video of a simulated peer mediation session in Spanish, to be use nationally for those programs who may find it useful. These materials are now available for free from their website. The manual, entitled Manual de Mediación Escolar - Entrenamiento Integrado Para Estudiantes De Escuelas Secundarias is 152-pages long, and the video runs a little over 20 minutes.


Posted by: Bill Warters on 2012 09 26 | Filed under Conflict Resolution  Learning Objects  

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Sat, Sep 22, 2012

Certification for Organizational Ombudsman Practitioners

The Board of Certification for Certified Organizational Ombudsman Practitioners (Board of Certification) was established in 2009 for the purpose of awarding the Certified Organizational Ombudsman Practitioner or CO-OP credential.

The Board of Certification, a division of the International Ombudsman Association (IOA), manages all matters related to certification and recertification through its Board of Directors, committees and task forces. Its purpose is to promote, examine and maintain standards for the advancement of organizational ombudsmanry. It does so by identifying—for organizational ombudsman practitioners, their organizations, and the public—those organizational ombudsmen who have voluntarily sought and obtained certification.

The next CO-OP Certification Examination will offered between Thursday, November 1 and Friday, November 9, 2012.  The computer-based testing will be offered at a range of testing centers at a date and time within the testing period selected by the examination registrant. Registrations for this examination will be accepted between Monday, September 17 and Friday, October 26, 2012.


Posted by: Bill Warters on 2012 09 22 | Filed under Conflict Resolution  

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Fri, Sep 21, 2012

Parents of the Field - Conflict Studies Video Interview Series

Between 2002 and 2007 Dr. Jannie Botes and Dr. Christopher Mitchell organized video-taped interviews with key people in the peace and conflict studies field. With support from a small Hewlett grant they managed to conduct more than 40 interviews, many of which are now viewable online, with transcripts.

Interviewees include Chadwick Alger, Elise Boulding, John Burton, Morton Deutsch, Roger Fisher, Johan Galtung, Herbert Kelman, Betty Reardon, Gene Sharp, J. David Singer, Paul Wahrhaftig and others. More information on the project and links to view the videos is found on the Parents of the Field homepage at George Mason University’s S-CAR.


Posted by: Bill Warters on 2012 09 21 | Filed under Conflict Resolution  Learning Objects  Videos  

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Thu, Sep 20, 2012

Conflict Resolution in Academic Departments - Webinar archive

This webinar, sponsored by the American Association of State Colleges and Universities (AASCU) in 2011, features Sandra Cheldelin from George Mason University. Dr. Cheldelin is co-author with Ann Lucas of The Jossey-Bass Academic Administrator’s Guide to Conflict Resolution. Here’s a link to the webinar on It should also appear below in modern browsers.


Posted by: Bill Warters on 2012 09 20 | Filed under Conflict Resolution  Learning Objects  

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