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Sun, Sep 11, 2011

The Buffalo War - In Their Shoes

In 2001 PBS broadcast a documentary entitled The Buffalo War that documents an environmental conflict involving America's last wild bison herd. The conflict involves Native Americans, government officials and environmental activists disputing over the yearly killing of bison that stray from Yellowstone National Park in winter. At the time of the film, these bison were routinely rounded up and sent to slaughter by agents of Montana's Department of Livestock. The primary concern was that the migrating animals would transmit a disease known as brucellosis to cattle.

The film follows a group of Lakota Sioux Indians who engage in a 500-mile spiritual march across Montana to call attention to the problem and a group of environmentalists who use civil disobedience to try to prevent the bison roundup. Also featured are the ranchers who have property surrounding Yellowstone and who are directly impacted by the bison migration.

Of particular interest to conflict studies folks is the companion site produced by PBS that explains the issues in the film. They have created a section called In Their Shoes that takes you through the materials from the point of view of the three different primary parties. Nicely done.

The film is available from Bullfrog Films or can be watched in segments via YouTube.


Posted by: Bill Warters on 2011 09 11 | Filed under Conflict Resolution  Learning Objects  Videos  

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Sun, Jun 26, 2011

Dialogue: A Virtual Workshop - Video-based training from the Public Conversations Project

The experienced team at the Public Conversations Project, with support from the JAMS Foundation, have produced and freely shared a new virtual learning resource on managing dialogues on tough subjects. Dialogue: A Virtual Workshop is broken into 12 sections that each have a core video, discussion topics, activities, and additional resources. A full workshop guide provides an overview of the entire series. You can download the videos for classroom use as well.

Workshop Sections Outline

  1. Why is it so difficult for usâ??-as human beingsâ??-to deal with our differences?
  2. How do differences turn into conflict?
  3. How does dialogue help people constructively address conflict?
  4. What thinking has influenced PCP’s approach?
  5. How do you build an effective dialogue?
  6. How do you help people prepare for dialogue?
  7. Why make communication agreements?
  8. What is the purpose and process of invitation?
  9. What are the tools and techniques used to create a reflective, dialogic space?
  10. How do questions advance dialogue?
  11. What role should a facilitator play?
  12. What special things should facilitators keep in mind?


Posted by: Bill Warters on 2011 06 26 | Filed under Conflict Resolution  Learning Objects  Videos  

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Fri, Jun 04, 2010

Videos and Roleplays for Campus Mediator Training


Differences between Ombudsing and Mediation
This video clip features Howard Gadlin explaining differences between campus mediation and ombuds functions.

Video: An Introduction to Managing Conflict
This is a 2003 instructional video explores conflict and styles of managing conflict. It is available for noncommercial educational use with appropriate citation. Citation: Olshak, R. (Producer) and Thomas, T. (Director). (2003). An introduction to managing conflict [educational video]. Illinois State University.

Mediating University Workplace Disputes: ADR in Unionized Universities
This 21-minute video introduces viewers to the use of mediation at the University of Hawaii Manoa campus. It follows a sample faculty/staff dispute through the process of mediation, starting with intake and then mediation. Various campus officials endorse the use of mediation on this unionized campus, explaining how mediation fits into the broader dispute resolution system. It was produced by the Program on Conflict Resolution at the University of Hawaii in 2001. Play Video


“Roommates in Conflict: Peer Mediating Student Disputes”
  The North Central College Dispute Resolution Center in Naperville, Illinois has put together a training video for campus mediators. It is entitled “Roommates in Conflict: Peer Mediating Student Disputes.” The case involves a dispute between two female roommates sharing a college residence hall. The tape includes a brief introduction to some basic dispute resolution concepts in addition to the mock mediation. It is available for sale with an accompanying manual. For more information, contact the NCC Dispute Resolution Center, 30 Brainard Street, Naperville, Illinois 60566-7063 Phone: (630) 637-5157 E-mail: .(JavaScript must be enabled to view this email address)


“Trouble in the Lab: A Mediation in Higher Learning”
  The Consortium on Negotiation and Conflict Resolution (CNCR), which operates out of the law school at Georgia State University has developed a 45 minute training video entitled “Trouble in the Lab: A Mediation in Higher Learning.” It is a role play based on one developed at MIT involving graduate students in conflict over, among other issues, who will get credit for a recent research break through. It uses a single mediator, presenting a classic structured mediation using a problem-solving, collaborative style. While the role play itself is unique to the campus environment, the film does not elaborate on the special issues surrounding dispute resolution systems in an institution of higher education. A manual to accompany the tape is forthcoming. CNCR sells the video for a nominal fee to cover costs. CNCR, Georgia State University, College of Law, PO Box 4037, Atlanta, GA 30302-4037 Phone: (404)651-0344 Fax: (404) 651-4155 or email: .(JavaScript must be enabled to view this email address)


“Boundaries: Sexual Harassment”
  A video by John Haynes depicting a mediation of a campus sexual harassment charge is available from the Association for Conflict Resolution. The video is called “Boundaries: Sexual Harassment” The case involves a divorced mother of two who has returned to college to earn a graduate degree and has filed a sexual harassment charge against the professor who directs the program. The mediator helps the parties define the problem and negotiate an agreement governing the future behavior of the professor. The tape demonstrates how the mediator helps the parties to redefine an intractable problem into a solvable one. $75.00 plus s&h. For ordering information, visit the ACR online catalog or contact them via Association for Conflict Resolution, 12100 Sunset Hills Road, Suite 130, Reston, Virginia 20190, email: .(JavaScript must be enabled to view this email address)


“Teleconference on Campus Mediation”
  A teleconference on campus conflict management was produced by West Virginia University in the late 1980s. Janet Rifkin and Howard Gadlin are the hosts. Its two and a half hours long, and contains clips of 4 dramatized campus conflicts, one involving an RA and a Hall Director (black and white, with possible racial issues), one involving a fraternity VP and President, one involving two roommates, and one involving two female students and a sexually harrassing professor. I’ve used these four examples as a good starting place for discussion and as an illustration of the kinds of issues that might be faced.
You can view online video clips of the campus conflict scenarios.


Conflict Resolution Skills Training CD-ROM
  The interactive CD-ROM “Allwyn Hall: Basic Conflict Skills for College Students” teaches a 3-stage problem solving process that users put into practice in their role as a student assistant in a college residence hall. Users work through three typical student disputes using an interactive process by airing all parties’ views, clarifying problems, and running brainstorming sessions. Allwyn Hall is designed for use in a variety of academic settings such as orientation, R.A. training, student mediator training, classrooms, clusters, and libraries. It is a flexible tool that can be used in presenting to large or small groups and can be integrated easily into existing curricula. You need 8 meg of ram, a color monitor and a CD-ROM drive. Allwyn Hall was developed at The Center for Applied Ethics, Carnegie Mellon University, Pittsburgh, PA 15213 under the direction of Martha Harty (E-mail: an experienced mediator and conflict skills trainer. It was funded by FIPSE. You can now view video clips from the CD online.




Mediation in the Campus Community by William Warters is a technical assistance guide for campus conflict resolution programs. In addition to detailed planning guidelines, the 300+ page 81/2 x 11 paperback book includes a wealth of case studies, sample program forms, policy language examples, promotional materials, mission statements, needs assessment questions, a case management protocol, and other useful tools designed to build or improve mediation initiatives. Other practical resources include recommended readings for beginners, listings of specialized training resources, a collection of 7 campus mediation role play scripts, and numerous useful web site links. Available from Jossey-Bass Publishers, (415) 433-1740, Higher and Adult Education Division, December, 1999.

Resources for Training on Restorative Practices on Campus
David Karp and colleagues have been actively promoting the use of restorative justice processes on college campuses. David has compiled some resources that will be helpful for campus RJ trainers and made them available on his Skidmore College website. Role play scenario scripts featuring student offenders include the following topics: DWI Car Theft, Exam Theft, Facebook Photo, Fire Alarm, and Lawn Donuts.


Training Peer Mediators in the College and University Setting: A Trainers Guide by Richard T. Olshak, Campus Judicial Consulting Inc. This 170 page self-published trainer’s manual is designed to support already trained mediators who want to lead a basic 20-hour campus mediation training, with an emphasis on the mediation of student disputes. It includes step-by-step presentation instructions as well as sample handouts or overheads and role play scripts. Price: $47.95. Student workbooks are available as well for $8.00 each, with discounts on bulk quantities. For ordering info, contact Campus Judicial Consulting, Inc. PO Box 423, Normal, IL 61761 or contact .(JavaScript must be enabled to view this email address). Slides from the training program are available as a pdf here.


Rockin Role Plays: A Collection of the Finest for Mediation Trainers was written and compiled by Barbara Davis and Sarah Corley (1996), and is published by The Mediation Center of Asheville, North Carolina. The spiral-bound book includes a section of very helpful strategies for arranging and making the best use of role plays, as well as a large collection of sample scripts. The role plays focus on a variety of settings such as the community, business, day care, elementary school, middle and high school, college and university (11 scenarios), juvenile detention center, hospital, nursing home, and family. The scripts tend to be brief on specific character details (leaving room for improvisation) but generally realistic. For purchase, contact The Mediation Center, 189 College Street, Asheville, NC 28801-3030 Phone: (828) 251-6089 Fax: (828) 232-5140


Carleton University Mediation Centre Roleplay Book
  Written by staff and volunteers at the Mediation Centre at Carleton University, the Roleplay Book (1998, 140 cerlox-bound pages) contains 48 scenarios for mediation training: on and off campus, in the workplace, in the community, between students, faculty and staff, neighbours, landlord and tenants, businesses and customers, family members and friends. The roles are written to highlight the positions and interests of the parties and to provide an interesting challenge to the mediator. Some of the situations deal with gender issues, sexual preferences, cultural differences, alleged harassment or power differences. Also included is information about how to play a role, how to write a roleplay and how to de-brief a roleplay, based on years of experience providing training and preparing training materials.



Posted by: Bill Warters on 2010 06 04 | Filed under Videos  

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Wed, Mar 15, 2006

Conflict Scenarios Video Clips

Available Online Videos Include...

Mediating University Workplace Disputes: ADR in Unionized Universities

This 21-minute video introduces viewers to the use of mediation at the University of Hawaii Manoa campus. It follows a sample faculty/staff dispute through the process of mediation, starting with intake and then mediation. Various campus officials endorse the use of mediation on this unionized campus, explaining how mediation fits into the broader dispute resolution system. It was produced by the Program on Conflict Resolution at the University of Hawaii in 2001. Play Video

West Virginia University Teleconference Videos - 1989

In 1989 West Virginia University hosted a teleconference on campus conflict management. The event was facilitated by special guests Janet Rifkin and Howard Gadlin. The entire teleconference was made available on video for a while after the event. However, over time this useful discussion tool became unavailable. Fortunately, with the permission of West Virginia University and some nifty video tape conversion hardware and software, we are pleased to now make part of this video available to you via our web site.

An important part of the presentation was a set of four conflict skits designed to be used as discussion and training tools. Each of these roleplay clips has been digitized - use the links below to play the files.

Note: These files have been digitized from a low-quality video tape.

Fraternity Conflict: Bad Books? Play Video
Roommates in Conflict Play Video
Faculty/Student Conflict: Sexual Harassment? Play Video
Hall Director and an RA: A Racial Conflict? Play Video

Allwyn Hall Video Clips

These clips are from an interactive CD Rom called Allwyn Hall. The CD was developed under a FIPSE grant by the folks at Carnegie Mellon University. Featured here are three video clips of different conflict situations. In the CD the user's goal is to try to be helpful using a three-step problem-solving model that closely resembles mediation. The training process is interactive, and the outcome varies depending on the user's response. An on-screen coach is available to provide an overview of basic skills, and feedback as the process unfolds. The basic scenario puts the viewer in the role of a Resident Assistant.

Roommate Conflict Play Video
Relationship in Conflict Play Video
Group Conflict over Shared Space Play Video

The Bench by the Wall - A Mediation

A video clip from "The Bench by the Wall: a Campus Mediation" (Copyright MIT 2002 - Reproduced with permission) is available for viewing online only.


Posted by: Bill Warters on 2006 03 15 | Filed under Videos  

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ADR Videos List

Partial (and now dated) List of Mediation and ADR Video Sources

Note: For online videos, see our local collection and additional K-12 related videos at our sister site

movie screenThis information is reprinted from The Conflict Resolution Syllabi Sampler: 1998
edited by Juliana Birkhoff (and formerly published by NIDR/CRENet)

American Arbitration Association
AAA has a mediation video about an accounting and insurance dispute. The video can be purchased from NYSSCPA, 530 Fifth Ave., New York, NY 10036-5101, Attention: Stephanie Forbes--Mock Mediation. Order forms can be obtained from AAA (800) 778-7890.

The Academy of Family Mediators
AFM has videotapes on mediation, both demonstrating mediation techniques and discussing approaches to issues in family mediation. AFM also has videotapes about sexual harassment, business disputes, teacher-parent conflicts, and neighbourhood disputes. Contact them at The Academy of Family Mediators, 5 Militia Drive, Lexington, MA 02173, (781) 674-2663, Fax (781) 674-2690 or

The Center for Restorative Justice and Mediation, School of Social Work, University of Minnesota
The Center for Restorative Justice and Mediation has two videotapes for sale. Both are about the restorative justice approach to criminal justice and victim offender mediation. Contact them at University College, 314 Nolte Center, 315 Pillsbury Drive, SE, Minneapolis, MN 55455, (612 625-1855 or Fax (612) 624-5891 or

The Center for the Study of Dispute Resolution, University of Missouri School of Law
Leonard Riskin developed four videos for teaching. They are widely respected and used. There is an overview of ADR, two negotiation tapes and one mediation tape. They are available from West Publishing, 610 Opperman Drive, St. Paul, MN 55164, (800) 328-9352. For more information contact The Center for the Study of Dispute Resolution, University of Missouri School of Law, 206 Hulston Hall, Columbia, MO 65211, (573) 882-2025.

The Clearinghouse, Program on Negotiation, Harvard University
The Clearinghouse rents or sells a number of videos. There are several that demonstrate negotiations and mediations and a number of videotaped lectures and seminars. Contact The Clearinghouse, The Program on Negotiation, 518 Pound Hall, Harvard Law School, Cambridge, MA 02138, (617) 495-1684, or http://www.harvard. edu/vine/providers/ program on negotiation/

CPR Institute for Dispute Resolution
Three videos--mediation of a complex business dispute, a mini-trial and an overview of ADR processes. Contact: 336 Madison Avenue, New York, NY 10017-3122, (212)949-6490, Fax (212) 949-8859 or

CRU Institute
CRU Institute has several videos--they focus on basic mediation, children and school conflict. Contact them at CRU Institute 845 106th Avenue, N.E., Bellevue, WA 98004, (800) 922-1988 or

Institute for Dispute Resolution, UVic
The UVic Institute of Dispute Resolution has a family mediation video. Contact them at The Institute for Dispute Resolution, University of Victoria, P.O. Box 2400, Victoria, B.C. V8W 3H7, CANADA or

John M. Haynes, Ph.D
John Haynes is a well known and respected mediator. Some of his videotapes are available through AFM, others through him. The tapes include guides to help instructors and viewers use them. There are several divorce and family videotapes as well as teen and juvenile issues, business and workplace disputes. Contact him at John Haynes, 146 Bayview Avenue, Northport, NY 11768-1509, (516) 757-4548 or e-mail to .(JavaScript must be enabled to view this email address)

MGI Film and Television
MGI film has an introductory mediation video. Contact them at MGI Film and Television, MacKenzie Group International, P.O. Box 218, 1117 Queen Street West, Toronto Ontario M6J 3P4 Canada or email Tim Leary at .(JavaScript must be enabled to view this email address)

Florida Dispute Resolution Center
The Florida Dispute Resolution Center has an introduction to mediation video. Contact the State of Florida, Office of the State Courts Administrator, Dispute Resolution Center, Tallahassee, FL 32399-1905, (850) 921-2910.

Triune Arts
Triune Arts has three videos; on restorative justice, school conflict, resolving conflict in a multicultural community. For more information contact Triune Arts, 517 Wellington Street West, Suite 207, Toronto Ontario, CANADA M5V 1E9, (416) 586-0879 or


Posted by: Bill Warters on 2006 03 15 | Filed under Videos  

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