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Sat, Nov 18, 2006

Presentation on Conflict Management in Libraries

In July of 2006 the SirsiDynix Institute hosted a 1 hour online workshop by Pat Wagner on managing conflicts in libraries. A video archive (windows media format) and hand-out (pdf) of the session Library Conflict Management for Consenting Adults Turning Enemies into Allies is available online. Here’s an excerpt from the description of the session:

Conflict issues among staff and library users eat up time and budget, besides hurting staff morale and the effectiveness of the library in its larger community or institution. However, many library managers and personnel are conflict-avoidant for good reason. You don’t want to play library therapist, mom or cop. You don’t want to fall into a bottomless pit of “She said, he said, they said,” because you know you will never know the whole truth behind the conflagration. And, you suspect that at least some of the participants are vying for attention, rather than trying to resolve some problem. Fortunately, there are some simple, tested methods for managing library conflicts (both internal and external), which can reduce the time needed to keep people and projects moving forward, even as you take complaints seriously…

The SirsiDynix Institute archives from previous library-related workshops are available as well.

Library Conflict session


Posted by: Bill Warters on 2006 11 18 | Filed under Conflict Resolution  

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