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Fri, May 12, 2006

Informal Conflict Management System (ICMS) Resource Guide

The Public Service Human Resources Management Agency of Canada is promoting Informal Conflict Management Systems (ICMS) as part of their Public Service Modernization Act of November 2004. By the Spring of 2005, Core public administration organizations must have implemented a system to deal with conflicts informally and must have informed their employees of its existence. The ICMS must be established in accordance with the ICMS Directive which lists 10 minimum requirements. The expectation is that effective ICMS will help departments and agencies to:
* Build strong relationships
* Improve morale
* Improve communication
* Increase productivity
* Build confidence in management
* Provide both tangible and intangible savings
* Provide a fair, flexible, fast and effective way of handling employee disputes

To support this effort, an Informal Conflict Management System (ICMS) Resource Guide has been posted online. The guide reviews current best practices and provides a number of sample agreements to mediate and various evaluation forms.



Posted by: Bill Warters on 2006 05 12 | Filed under Conflict Resolution  

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