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Sun, Oct 31, 2010

A Guide to Mediation - Enabling Peace Processes in Violent Conflicts

This 30-page booklet entitled A Guide to Mediation was developed by the Centre for Humanitarian Dialogue in 2007. It provides an excellent illustrated overview of the use of mediation to build peace agreements. It explores the phases of a typical peace process and the dilemmas often faced by peacemakers, providing some helpful values,  principles and standards of best practice to guide a mediator’s work in these complex situations.


As the introduction explains:
“To meet these responsibilities, mediators and peace process specialists need to operate to a high standard of professional conduct which combines certain essential attributes: awareness of the context in which they are operating; good insight into their distinct role as third parties, and high levels of knowledge and skill in key technical areas. Integral to this professionalism, is the need for mediators and peace process specialists to employ astute moral and political judgement to guide their choices in important matters of substance, process and relationships in peace processes.”



Posted by: Bill Warters on 2010 10 31 | Filed under Conflict Resolution  

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Tue, Oct 26, 2010

Animated Timeline Exploring the History of Online Dispute Resolution

As part of the 2010 ODR Cyberweek running October 25-29, I put together a VoiceThread exploring the history of Online Dispute Resolution. You can view it embedded in the Cyberweek forums or in full screen via this link. The hope is that people will add their comments to help us fill out the history and future of ODR. There is a video of my animated ODR events and publications timeline that can also be viewed separately from the full presentation.



Posted by: Bill Warters on 2010 10 26 | Filed under Learning Objects  

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Thu, Oct 14, 2010

Conflict Resolution Day Involvement Opportunities

Conflict Resolution Day, the third Thursday in October, is just around the corner. October 21, 2010 will be a day of celebration for conflict resolvers around the world working to promote the skills of constructive conflict management in all realms of social life.

CR Day Audio News Line
One of the easiest ways you can help spread awareness is to let others know what is happening in your area on or around Conflict Resolution Day. What kind of special activities are planned? Will you personally be doing something to honor the day? Can you sing conflict resolution-related songs? Want to read a poem for the world to hear? Phone it in! Contact our dedicated Conflict Resolution Day voicemail system and share your good news and creative works. The number is 1 (518) 21CRDAY (note how 21 matches October 21, this year’s date!). That number again is 1 (518) 212-7329. Audio from the calls will be posted within a day on the CR Day 2010 Audio News blog online at We’ll be compiling a selection of clips into a podcast for later release. If you like, we can call you: Just use the widget below and our voicemail will dial the phone number you indicate so that you can leave a message.

Multimedia CRDay VoiceThread
Another way you can add your good energy to Conflict Resolution Day is to post comments to our CR Day VoiceThread found at If you are not familiar with VoiceThread, you might enjoy exploring one. A VoiceThread is a collaborative, multimedia slide show that holds images, documents, and videos and allows people to navigate slides and leave comments in 5 ways - using voice (with a mic or telephone), text, audio file, or video (via a webcam). On our brief VoiceThread you can leave a comment, read a few winning poems from last year’s poetry contest and indicate where on the world map where you are celebrating CR Day this year. Check it out. The more comments, the more interesting it will get. If you are a blogger or run a website, you can embed the VoiceThread on your site to help extend its reach. See the last slide for details.

Share CR Education Calendars with Educators
Another great way to get involved is to share the informative and colorful 2010 CR Education Teachers Calendar with educators and youth workers in your area. You can view the calendar online at [url=][/url] and by going to the ACR website (linked from the calendar page) you can use a web form to arrange to have a single calendar or a 5-pack sent to a school or youth serving organization near you. How cool is that?



Posted by: Bill Warters on 2010 10 14 | Filed under Conflict Resolution  

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Thu, Oct 07, 2010

Manager’s Guide to Resolving Conflicts in Collaborative Networks

The manual, A Manager’s Guide to Resolving Conflicts in Collaborative Networks, is available at no cost from the IBM Center for the Business of Government website. The 2007 document was written by Rosemary O’Leary and Lisa Bingham, experts in the environmental and collaborative governance area. Also provided is a set of slides and an executive brief on the topic.

From the introduction: the report provides “an important practical tool for managers in networks: how to manage and negotiate the conflicts that may occur among a network’s members. The approach they describe—interest-based negotiation—has worked in other settings, such as bargaining with unions. Such negotiation techniques are becoming crucial in sustaining the effectiveness of networks, where successful performance is defined by how well people collaborate and not by hierarchical commands.”



Posted by: Bill Warters on 2010 10 07 | Filed under Conflict Resolution  

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Wed, Oct 06, 2010

Conflict Resolution Toolbox book viewable online

In a recent visit to Issuu, an online document reader platform, I was pleased (and a bit surprised) to find Gary Furlong’s pragmatic book The Conflict Resolution Toolbox available for online viewing. Issuu uses a book and magazine metaphor with page turning animation built in and the Toolbox book looks great in this format. For those who aren’t familiar, this book presents eight “Models and Maps for Analyzing, Diagnosing and Resolving Conflict” - introducing readers to a useful set of frameworks for thinking about conflict.



Posted by: Bill Warters on 2010 10 06 | Filed under Conflict Resolution  

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