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Sat, Mar 25, 2006

Peer Mediator Videos from Havelock North Intermediate School

The Mediation Eye is a cool music video developed by Media Studies students and peer mediators at Havelock North Intermediate School in New Zealand. You can also see documentary coverage of their camp for new peer mediators. Nice work team!



Posted by: Bill Warters on 2006 03 25 | Filed under Conflict Resolution  

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Fri, Mar 24, 2006

Podcasts from Association of American Law Schools 2006 Annual Meeting

The Association of American Law Schools 2006 annual meeting had the theme “Empircal Scholarship: What Should We Study and How Should We Study It?”. Many of the sessions were recorded and are now available as podcasts thanks to the Center for Computer-Assisted Legal Instruction (CALI). Two sessions that I thought readers of this blog would appreciate are noted below. Specific instructions on using the podcasts are here.

Section on Alternative Dispute Resolution, Co-Sponsored by Section on Family and Juvenile Law
Integrating ADR into Law School Curricula: The Example of Family Law
Integrating ADR in the Law School Curricula (mp3)

Moderator: Michael L. Moffitt, University of Oregon School of Law
Speakers: Kelly Browe Olson, University of Arkansas at Little Rock William H. Bowen School of Law
Jennifer Lorraine Rosato, Brooklyn Law School
Andrew Schepard, Hofstra University School of Law
Andrea Kupfer Schneider, Marquette University Law School

For at least the past two decades, some academics interested in dispute resolution have sought ways to integrate ADR into traditional law school curricula. Dispute resolution course offerings have increased dramatically. Efforts at creating true integration into other ?doctrinal? courses, however, have met with only varying degrees of success. Now, scholars in one increasingly important doctrinal area of the law - family law - have undertaken their own curricular re-examination. And the implications and opportunities for those who teach ADR are significant.

The Family Law Education Reform project (FLER) began with the proposition that what students learn in traditional family law classes is unacceptably removed from what successful, responsible family lawyers actually do in practice. The FLER project aims to provide family law teachers with the ideas, tools, and materials they need to bring family law teaching in line with family law practice, and to help students become effective and reflective family law practitioners, leaders, and policy makers. To the surprise of no one, dispute resolution skills feature prominently in the list of skills necessary for family law practitioners, according to the FLER project participants. (One FLER participant even suggested that no student should receive credit for family law without also taking a course in ADR). The multi-year FLER project will be issuing its final report around the time of the AALS Annual Meeting, making this an important moment for reflection.

Section on Teaching Methods
The How Tos and Whys: Exploring the Consequences of Our Pedagogical Choices
Exploring the Consequences of Our Pedagogical Choices (mp3)

Moderator: Paula Ann Franzese, Seton Hall University School of Law
Speakers: Andrew Beckerman-Rodau, Suffolk University Law School
Robin A. Boyle, St. John?s University School of Law
Julia Patterson Forrester, Southern Methodist University Dedman School of Law
Richard C. Reuben, University of Missouri-Columbia School of Law
Nancy J. Soonpaa, Texas Tech University School of Law

This program will explore many of the ?how-tos? of effective teaching, including how to reach the whole class, how (and when) to cross the bridge from the theoretical to the more practical, how to use a variety of teaching techniques to accommodate diverse learning styles, how to ?norm? appropriate standards of professionalism and how to determine (and when to adjust) the scope of coverage. Participants will demonstrate and deconstruct some of their pedagogical choices, and offer perspectives on lessons learned.


Posted by: Bill Warters on 2006 03 24 | Filed under Podcast  

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Tue, Mar 21, 2006

SCORE Student Mediator Training Manual and Exercises

The Massachusetts-based Student Conflict Resolution Experts (SCORE) program, nationally recognized with a 1994 Innovations in State and Local Government Award from the Ford Foundation and Harvard?s Kennedy School of Government, is a mediation-centered, youth violence prevention program.  SCORE uses specially trained student mediators to resolve conflict of all kinds between and among their peers. You can get a copy of the Student Mediator Manual online, as well as review a wide variety of training exercises and handouts (use the inner leftside menus to move about the site). Brought to you by the Massachusetts Attorney General’s office.



Posted by: Bill Warters on 2006 03 21 | Filed under Conflict Resolution  

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Mon, Mar 20, 2006

Addressing the Slippery Creek Toxic Waste Problem - a General Environmental Dispute Simulation

The Environmental Framing Consortium site provides two online simulations focused on understanding and working with multiparty conflicts on environmental issues. The simpler of the two is a three party dispute simulation over a toxic waste situation that has environmental racism overtones. The roles available to participants are as follows:
Maria Sanchez - a Latina resident of Slippery Creek (a neighborhood outside of Silver Cliff). Maria distrusts government and believes her community is a victim of discrimination and environmental racism.
Pascal Raffia - A mediator.
Ben Cartwright - Chair of the Silver County Chamber of Commerce, regional economist, member of the Forest Management Planning Team, and dedicated to attracting business to the region and diversifying the local economy.

The simulation involves reading an overview of the issues in dispute in Silver County, and then working your way through a guided consideration of your options and choices in an attempted negotiation of the issue. The simulation was designed and created bt Cate Malek, Heidi Burgess, and Guy Burgess from the University of Colorado Conflict Research Consortium. It is based on the Silver County Story, a more complex conflict simulation involving more issues.


Posted by: Bill Warters on 2006 03 20 | Filed under Conflict Resolution  

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Sun, Mar 19, 2006

Conflict Resolution Workshop Manuals from International Federation of University Women

The International Federation of University Women (IFUW) provides a variety of materials to support local chapters. Included in their set of Leadership Training Resources, in addition to various tools for strategic planning, is a Workshop on Conflict Resolution with a facilitator’s manual and a participants manual. As explained on the site, “The facilitator’s guide is to assist the trainers in preparation and facilitation of the conflict resolution workshops. It contains suggested timelines and camera-ready sheets that can be made into overheads using acetates and a photocopier.”


Posted by: Bill Warters on 2006 03 19 | Filed under Conflict Resolution  

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Sat, Mar 18, 2006

Training Tools Review Area

One of the main functions of a campus mediation service is to train others in skills. This section of the campus is dedicated to learning about and trying out new training approaches, resources and skills.

Conflict Resolution Training Tools

Resources from the Conflict Management in Higher Education Site

Our in-house journal includes regular reviews of helpful teaching and training tools. See the Tools Section for a listing of what we’ve covered to date.

Our Campus-adr Tech Blog is the spot where Bill Warters posts any newly discovered online learning tools and research info. Look under the Learning Objects or Conflict Resolution categories.

Training Design and Handout Ideas

An Academic Conflict Resolution Skills Website was established through the joint efforts of the Office of Human Resource Development and Office of Quality Improvement at the University of Wisconsin-Madison as a resource to enhance the skills of faculty, staff, and students as they seek to manage conflicts that occur in the campus community and build a positive campus climate.

A broad range of ADR and Mediation Documents and Training Outlines are available from Veteran’s Administration Alternative Dispute Resolution Office.

Turning Lemons into Lemonade: Public Conflict Resolution (available online) is a train-the-trainers tool from the Southern Rural Development Center. It is designed to be taught and used primarily by extension educators, community officials, and citizen leaders. The basic goal of the manual is to give workshop participants the applicable knowledge and skills to help teach others how to identify, understand, manage, and when possible and desirable, to resolve conflicts within their own communities.

A Free Conflict Resolution Kit is available online from Australia’s Conflict Resolution Network.

View two samples from California Mediator Ron Kelly’s mediation handout collection.

The Center for Substance Abuse Prevention Training Library posts a broad range of full training workshop kits online, including several on Conflict Management topics.

A 10-chapter book, Party Directed Mediation is available for free as a PDF. The author Gregory Encina Billikopf at the University of California Agricultural Personnel Management Program notes “This book is an effort to present practical, sound, research-based ideas hopefully leading to the improved management of deep-seated interpersonal conflict. While many of the concepts where originally developed through research in agriculture and agri-business firms, the method has since drawn the interest of a wide range of people from women’s groups, churches, attorneys, and mediation centers throughout the world. The methods used require more time than traditional mediation, but are particularly well suited to volunteer mediators, intercultural conflicts, and other conflicts where emotional factors are high.”

The New Conversations Initiative is provided as a public sevice by the Institute for Cooperative Communication Skills. The website specializes in web-viewable workbooks and articles about communicating effectively. The site provides free books, essays and exercises to help you: communicate more creatively, successfully, & compassionately; encourage dialogue/resolve conflicts/prevent violence, & work with family members in building a more cooperative shared life.

A Mini-course on Facilitation Skills developed by the Department of Defense provides a structured outline and some content for teaching/learning about facilitation.

The book Surfing the Edge of Chaos includes case study examples that use various facilitation techniques such as After Action Review, Action Lab, Fishbowl, Learning Map, Organizational Audits - Seven S, Town Hall Meetings, and the Valentines Exercise. The book’s companion website includes examples of these techniques using video clips, slides and outlines.

The Conflict Resolution unit from the Civil Air Patrol Professional Development Course includes instructors outline, powerpoint slides and participant text.

UNICEF Canada has posted a curriculum activity file called Building a Culture of Peace. It is available online. This unit is divided into six different sets of activities. Each set focuses on one principle of the Manifesto 2000 ( UNESCO created this manifesto consisting of six principles which, practiced together, would help bring about peace. Those who sign the Manifesto pledge to respect all life, reject violence, share with others, listen to understand, preserve the planet, and rediscover solidarity. As UNICEF is committed to working for the rights of all children, each activity in this activity file is also linked to different articles of the Convention on the Rights of the Child ( The activities look at how the culture of war we live in affects children and what children can do to bring about a culture of peace.

Also of interest from UNICEF Canada. Teaching for Peace and Conflict Resolution is a training and curriculum support manual for all grades. Approaches and activities are presented for use in school and in other community settings.

Multi-media Resources

Tools particularly relevant to Campus Mediation Programs are described in our listing of specialized training aids.

New - Check out our online video clips of campus conflict scenarios providing 4 examples of campus conflict.

Partial List of Mediation and ADR Video Sources (from The Conflict Resolution Syllabi Sampler: 1998 edited by Juliana Birkhoff)

List of ADR videos (available from National Center for State Courts Library, Williamsburg, VA)

Videos and Diskettes available from the Center for Public Resources

Multimedia Arbitration Training Tool from CALI

Conflict Resolution Leadership Case Studies based on films (from Hartwick Humanities in Management Institute)

Allwyn Hall Conflict Skills Training CD-Rom for College Students (by Martha Harty, Carnegie Mellon University)

In All Respects: Campus Racism Awareness CD-Rom

An Online Introduction to the Study of Conflict Management was developed by the Communication Institute for Online Scholarship. Topics include: Why the study of conflict is important, Key elements of conflict, The nature of conflict, Variables in the study of conflict, and Skills for conflict managers. Includes a self test to check your understanding and a list of the sources that were used in compiling the site.

International Online Training Program on Intractable Conflict (Univ of Colorado, includes extensive full-text info)

United States Institute for Peace Audio Visual Archive. The Institute organizes public meetings to discuss and examine breaking international affairs issues of interest to policymakers, the news media, other foreign-policy professionals, and the public. These events are often webcast by the Institute, making important dialogues available to interested audiences beyond the boundaries of the Washington “Beltway.”
The archive presents a listing of available archived audio files, archived video files, transcripts, text of remarks, and written summaries of Institute events and programs.

Interactive Tools for Teaching Negotiation (from Marjorie McDiarmid)

A Force More Powerful: A Century of Nonviolent Conflict website provides attractive and informative online materials supporting a 3-hour documentary series on PBS on the same subject. Instructional materials include 3 full lessons and a simulation exercise. Lots of good information on nonviolent resistance theory and practice.

INSPIRE: a Web-based Negotiation Support System (developed by the InterNeg group at Carleton and Concordia Universities).

“The Mediator” (try a demo of a computer-based conflict resolution applet by Ron Surratt)

Resolve-it College Virtual Campus (an introduction to conflict resolution initiatives on college campuses by Bill Warters)

Restorative Justice Online Campus (Tutorials and slideshows on restorative justice- see especially Changing Lenses by Howard Zehr)

DEPOLARIZER Game/survey using Email (a delphi process explained by Thiagi)

Headwaters Forest Dispute Exercise (avialable via EDs Oasis for teachers)

Roots of Social Conflict mini-course online (from Center for Peace Research, Spain)

National Network for Collaboration multimedia Training Manual (requires Real Media Player)

Myers-Briggs style Temperament Sorter for use by Negotiators (by by Lowell K. Halverson from his Negotiating Styles for Couples in Conflict site)

The Practitioners’ Guide for Conflict Prevention and Mitigation is intended for policy-makers and practitioners at all levels, and represents a recently-assembled body of knowledge on the origins and life cycle of conflicts, an array of tools for conflict prevention and mitigation, and a set of strategies for applying those tools effectively. It was prepared by Creative Associates International, Inc. at the request of the Greater Horn of Africa Initiative.


Posted by: Bill Warters on 2006 03 18 | Filed under

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Fri, Mar 17, 2006

BillMonk - Social Money IOU and Bill tracker

image BillMonk is a free online service designed to reduce “social money” problems by tracking shared expenses and payments. Unique to this service is the ability to use your cell phone and sms to post bill information (movie tickets, dinner bill, vacation expense, etc.) and retrieve information about your account while on the go. You can also do this via email, or directly via your browser. BillMonk handles many different currencies, has a currency converter, and even handles online virtual money used in popular games such as Second Life and Everquest.

A little poem on the site tries to explain the feeling behind BillMonk.
Money, bills, rent, food
Friendships disintegrating
Please save us, BillMonk!


Posted by: Bill Warters on 2006 03 17 | Filed under Tech News  

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Wed, Mar 15, 2006

Campus Legal Information Clearinghouse

image The American Council on Education and The Catholic University of America’s Office of General Counsel have teamed up to provide an information-rich Campus Legal Information Clearinghouse. The CLIC aims to build a freely available, web based collection of user-friendly compliance materials (such as Frequently Asked Questions, plain English explanations of the law, sample publications, videos and web tutorials from other institutions) to help all American college and university campuses enhance compliance with most major federal regulations applicable to higher education institutions. The website does not provide legal advice regarding specific or individual legal problems. Users should consult their own legal counsel regarding specific problems.

Coverage areas include:
Affirmative Action
ADA Compliance
Religious Issues
Research & Patents
Student Life Issues
IDEA Scholarships
Campus Security


Posted by: Bill Warters on 2006 03 15 | Filed under Research Tools  

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Conflict Scenarios Video Clips

Available Online Videos Include...

Mediating University Workplace Disputes: ADR in Unionized Universities

This 21-minute video introduces viewers to the use of mediation at the University of Hawaii Manoa campus. It follows a sample faculty/staff dispute through the process of mediation, starting with intake and then mediation. Various campus officials endorse the use of mediation on this unionized campus, explaining how mediation fits into the broader dispute resolution system. It was produced by the Program on Conflict Resolution at the University of Hawaii in 2001. Play Video

West Virginia University Teleconference Videos - 1989

In 1989 West Virginia University hosted a teleconference on campus conflict management. The event was facilitated by special guests Janet Rifkin and Howard Gadlin. The entire teleconference was made available on video for a while after the event. However, over time this useful discussion tool became unavailable. Fortunately, with the permission of West Virginia University and some nifty video tape conversion hardware and software, we are pleased to now make part of this video available to you via our web site.

An important part of the presentation was a set of four conflict skits designed to be used as discussion and training tools. Each of these roleplay clips has been digitized - use the links below to play the files.

Note: These files have been digitized from a low-quality video tape.

Fraternity Conflict: Bad Books? Play Video
Roommates in Conflict Play Video
Faculty/Student Conflict: Sexual Harassment? Play Video
Hall Director and an RA: A Racial Conflict? Play Video

Allwyn Hall Video Clips

These clips are from an interactive CD Rom called Allwyn Hall. The CD was developed under a FIPSE grant by the folks at Carnegie Mellon University. Featured here are three video clips of different conflict situations. In the CD the user's goal is to try to be helpful using a three-step problem-solving model that closely resembles mediation. The training process is interactive, and the outcome varies depending on the user's response. An on-screen coach is available to provide an overview of basic skills, and feedback as the process unfolds. The basic scenario puts the viewer in the role of a Resident Assistant.

Roommate Conflict Play Video
Relationship in Conflict Play Video
Group Conflict over Shared Space Play Video

The Bench by the Wall - A Mediation

A video clip from "The Bench by the Wall: a Campus Mediation" (Copyright MIT 2002 - Reproduced with permission) is available for viewing online only.


Posted by: Bill Warters on 2006 03 15 | Filed under Videos  

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ADR Videos List

Partial (and now dated) List of Mediation and ADR Video Sources

Note: For online videos, see our local collection and additional K-12 related videos at our sister site

movie screenThis information is reprinted from The Conflict Resolution Syllabi Sampler: 1998
edited by Juliana Birkhoff (and formerly published by NIDR/CRENet)

American Arbitration Association
AAA has a mediation video about an accounting and insurance dispute. The video can be purchased from NYSSCPA, 530 Fifth Ave., New York, NY 10036-5101, Attention: Stephanie Forbes--Mock Mediation. Order forms can be obtained from AAA (800) 778-7890.

The Academy of Family Mediators
AFM has videotapes on mediation, both demonstrating mediation techniques and discussing approaches to issues in family mediation. AFM also has videotapes about sexual harassment, business disputes, teacher-parent conflicts, and neighbourhood disputes. Contact them at The Academy of Family Mediators, 5 Militia Drive, Lexington, MA 02173, (781) 674-2663, Fax (781) 674-2690 or

The Center for Restorative Justice and Mediation, School of Social Work, University of Minnesota
The Center for Restorative Justice and Mediation has two videotapes for sale. Both are about the restorative justice approach to criminal justice and victim offender mediation. Contact them at University College, 314 Nolte Center, 315 Pillsbury Drive, SE, Minneapolis, MN 55455, (612 625-1855 or Fax (612) 624-5891 or

The Center for the Study of Dispute Resolution, University of Missouri School of Law
Leonard Riskin developed four videos for teaching. They are widely respected and used. There is an overview of ADR, two negotiation tapes and one mediation tape. They are available from West Publishing, 610 Opperman Drive, St. Paul, MN 55164, (800) 328-9352. For more information contact The Center for the Study of Dispute Resolution, University of Missouri School of Law, 206 Hulston Hall, Columbia, MO 65211, (573) 882-2025.

The Clearinghouse, Program on Negotiation, Harvard University
The Clearinghouse rents or sells a number of videos. There are several that demonstrate negotiations and mediations and a number of videotaped lectures and seminars. Contact The Clearinghouse, The Program on Negotiation, 518 Pound Hall, Harvard Law School, Cambridge, MA 02138, (617) 495-1684, or http://www.harvard. edu/vine/providers/ program on negotiation/

CPR Institute for Dispute Resolution
Three videos--mediation of a complex business dispute, a mini-trial and an overview of ADR processes. Contact: 336 Madison Avenue, New York, NY 10017-3122, (212)949-6490, Fax (212) 949-8859 or

CRU Institute
CRU Institute has several videos--they focus on basic mediation, children and school conflict. Contact them at CRU Institute 845 106th Avenue, N.E., Bellevue, WA 98004, (800) 922-1988 or

Institute for Dispute Resolution, UVic
The UVic Institute of Dispute Resolution has a family mediation video. Contact them at The Institute for Dispute Resolution, University of Victoria, P.O. Box 2400, Victoria, B.C. V8W 3H7, CANADA or

John M. Haynes, Ph.D
John Haynes is a well known and respected mediator. Some of his videotapes are available through AFM, others through him. The tapes include guides to help instructors and viewers use them. There are several divorce and family videotapes as well as teen and juvenile issues, business and workplace disputes. Contact him at John Haynes, 146 Bayview Avenue, Northport, NY 11768-1509, (516) 757-4548 or e-mail to .(JavaScript must be enabled to view this email address)

MGI Film and Television
MGI film has an introductory mediation video. Contact them at MGI Film and Television, MacKenzie Group International, P.O. Box 218, 1117 Queen Street West, Toronto Ontario M6J 3P4 Canada or email Tim Leary at .(JavaScript must be enabled to view this email address)

Florida Dispute Resolution Center
The Florida Dispute Resolution Center has an introduction to mediation video. Contact the State of Florida, Office of the State Courts Administrator, Dispute Resolution Center, Tallahassee, FL 32399-1905, (850) 921-2910.

Triune Arts
Triune Arts has three videos; on restorative justice, school conflict, resolving conflict in a multicultural community. For more information contact Triune Arts, 517 Wellington Street West, Suite 207, Toronto Ontario, CANADA M5V 1E9, (416) 586-0879 or


Posted by: Bill Warters on 2006 03 15 | Filed under Videos  

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Fri, Mar 10, 2006

Using Radio Talkshows to Build Peace

This free guidebook (get color pdf here) by Ross Howard and Francis Rolt is aimed at talkshow presenters and producers. It is a guide to exploring the questions surrounding conflict as a primary subject in the media which dominates news reports and fills up radio talkshows.

Most of the examples in the book are drawn from African countries, and it is written with that continent in mind however the issues, discussion and skills are relevant to a much wider spectrum of countries. The authors argue that talkshows which use conflicts and disagreements as a way of attracting listeners, risk doing more harm than good. They intensify the conflict under discussion, and rather than inform listeners, they leave them angry or fearful, or with the sense that the conflict will go on forever.

The book highlights how good talkshows require diversity, spontaneity and flexibility, that there are no absolute rules about how to discuss conflict in a more constructive manner. The authors also consider radio talkshow formats and new ideas for these formats, the role of the presenter and the importance of the media telling the whole story. (Abstract and initial sighting thanks to the ever-growing collection at



Posted by: Bill Warters on 2006 03 10 | Filed under Conflict Resolution  

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Training Modules on Conflict Resolution from the Center for Substance Abuse Prevention

The Center for Substance Abuse Prevention has archived a rather large collection of training programs developed as part of their community development programming in the mid-1990s, all including trainer’s manuals and timed outlines in addition to participant materials. Lots of good material here.

Of particular interest to readers of this site will be the modules on:
Conflict Resolution (Part 1)
Conflict Resolution (Part 2)
Governance and Organizational Structure
Storytelling for Empowerment
Multicultural Leadership
Presentation and Facilitation Skills



Posted by: Bill Warters on 2006 03 10 | Filed under Learning Objects  

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Sat, Mar 04, 2006

PeaceMaker - A Video Game to Teach Peace

image A team from Carnegie Mellon University’s Entertainment Technology Center has been hard at work developing a new video game entitled PeaceMaker. PeaceMaker is a one-player game in which the player can choose to take the role of either the Israeli Prime Minister or the Palestinian President. The player must react to in-game events, from diplomatic negotiations to military attacks, and interact with eight other political leaders and social groups in order to establish a stable resolution to the conflict before his or her term in office ends. Details about game features are available and demos are being given, so the game is well along the way to completion. An online version is due for release in Spring of 2006. A video trailer is available now.


Posted by: Bill Warters on 2006 03 04 | Filed under Learning Objects  

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Mediation Roleplay Collection

One of the best ways to develop skill as a mediator is to practice by participating in simulations.

We have a collection of roleplay scripts collected over many years that can serve to get you started. You can print out the script if it looks interesting and then cut it up and give parts to the mediator, and the disputants as required. Visit this link to Search the Collection.

Roleplay Search




Posted by: Bill Warters on 2006 03 04 | Filed under

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Fri, Mar 03, 2006

Out Beyond Ideas - Songs for Peace Project music by David Wilcox

image“Out beyond ideas of wrong doing and right doing, there is a field; I’ll meet you there…” This benefit album, Out Beyond Ideas, is a collection of ancient mystic poems by Rumi, St John of The Cross, Yehuda HaLevi, and Dogen Kigen, to name but a few, drawn from across the world’s major faith traditions, and made into songs by David Wilcox and Nance Pettit. The project benefits the Partners in Conflict and Partners in Peacebuilding Project at The Center for International Development and Conflict Management, based out of the University of Maryland. This project works to end intractable conflicts around the world through new and innovative person to person diplomacy. You can listen online to the title track Out Beyond Ideas here, and learn more about the project and hear other songs and interviews at the Out Beyond Ideas project website.


Posted by: Bill Warters on 2006 03 03 | Filed under Conflict Resolution  

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