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Mon, Dec 06, 2010

Video of Colin Rule Lecture at WSU

Topic: “Making Peace Online: Dispute Resolution & the Future of the Internet”
Date: Thursday, October 28, 2010
Location: Spencer Partrich Auditorium, Law School Wayne State University
Speaker: Colin Rule - Director of Online Dispute Resolution for eBay and PayPal
Description: eBay and PayPal generate more than 60 million disputes a year, in more than a dozen languages. That’s a lot of disputes. But it’s only the tip of the iceberg in the total number of online issues that need resolution. Business-to-business and Business-to-consumer eCommerce is growing rapidly, which in turn is generating many millions of online disputes. Most of these disputes are not over very large amounts of money; they can be for as little as $5. But online disputants are just as passionate about their disagreements as face-to-face disputants, and because they are spread all over the world, their disputes can involve cultural misunderstandings, language barriers, and class differences. Colin Rule, eBay and PayPal’s first Director of Online Dispute Resolution, and author of Online Dispute Resolution for Business, discusses the challenges of resolving disputes in cyberspace and what useful lessons can be drawn for the practice of dispute resolution more broadly.



Posted by: Bill Warters on 2010 12 06 | Filed under Conflict Resolution  

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