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Fri, Nov 12, 2010

Tough Times, Tough Talk - new workplace research from the U.K.

The U.K.-based Centre for Effective Dispute Resolution conducted research on conflict in the workplace in September of 2010. The resulting guidebook and survey write-up can be found here.

Tough Times Tough TalkSome of the findings of 1000 people working in the UK:
- 59% of conflict happens within organisations
- When conflict first erupts, one in ten (11%) does nothing in response.
- 1 in 4 respondents (26%) indicated “change coupled with too little communication” as the biggest recent contributor to conflict in working life.
- Twice as many respondents (14%) enlisted the help of a neutral third party when conflict first arose, compared to those who approached their HR department (7%).
- 1 in 5 managers (20%) want to win in a conflict, whilst 1 in 4 respondents (26%) wish to avoid conflict altogether.
- 32% of women wish they could have avoided conflict compared to 19% of men.
- Rank-and-file staff (30%) were almost twice as likely to wish they could have avoided conflict compared to managers (18%).
- 42% of respondents cited lowered morale as the greatest casualty of conflict. 


Posted by: Bill Warters on 2010 11 12 | Filed under Conflict Resolution  

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