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Thu, Oct 07, 2010

Manager’s Guide to Resolving Conflicts in Collaborative Networks

The manual, A Manager’s Guide to Resolving Conflicts in Collaborative Networks, is available at no cost from the IBM Center for the Business of Government website. The 2007 document was written by Rosemary O’Leary and Lisa Bingham, experts in the environmental and collaborative governance area. Also provided is a set of slides and an executive brief on the topic.

From the introduction: the report provides “an important practical tool for managers in networks: how to manage and negotiate the conflicts that may occur among a network’s members. The approach they describe—interest-based negotiation—has worked in other settings, such as bargaining with unions. Such negotiation techniques are becoming crucial in sustaining the effectiveness of networks, where successful performance is defined by how well people collaborate and not by hierarchical commands.”

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Posted by: Bill Warters on 2010 10 07 | Filed under Conflict Resolution  

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