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Tue, Aug 10, 2010

Colin Rule to Speak at WSU in late October

I’m pleased to announce that Wayne State will be hosting a talk by Colin Rule, Director of Online Dispute Resolution for Ebay and Paypal, as this year’s guest speaker in our Stanley “Hank” Marx Annual Lecture Series in Dispute Resolution. The details follow. If we get a streaming video link set up I’ll post information on that as well.

eBay and PayPal generate more than 60 million disputes a year, in more than a dozen languages. Thatx92s a lot of disputes. But itx92s only the tip of the iceberg in the total number of online issues that need resolution. Business-to-business and Business-to-consumer eCommerce is growing rapidly, which in turn is generating many millions of online disputes. Most of these disputes are not over very large amounts of money; they can be for as little as $5. But online disputants are just as passionate about their disagreements as face-to-face disputants, and because they are spread all over the world, their disputes can involve cultural misunderstandings, language barriers, and class differences. Come hear Colin Rule, eBay and PayPalx92s first Director of Online Dispute Resolution, and author of Online Dispute Resolution for Business, discuss the challenges of resolving disputes in cyberspace and what useful lessons can be drawn for the practice of dispute resolution more broadly.


Posted by: Bill Warters on 2010 08 10 | Filed under Tech News  

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