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Sat, Jan 02, 2010

Online Conflict Management Coach - Princeton Ombuds Office Tutorial

The Ombuds Office of Princeton University has a nicely refreshed website. A feature of special interest is the Online Conflict Management Coach tutorial. The flash-based tutorial explains some key concepts about conflict (comparing it to fire - both potentially dangerous and a key resource in life) and then walks the viewer through a series of questions about a current conflict you may be involved in. Based on your responses, a recommendation of a strategy is provided, along with some tips on how that strategy might be carried out effectively. The viewer is introduced to the various conflict management styles and the potential pros and cons of each. The “online coach” tool appears to be free for use by folks both on and off campus, providing a great resource to promote self-reflection or to prepare for a shared conversation about handling a difficult situation. (Hat tip to LL for pointing this out to me).

website screenshot


Posted by: Bill Warters on 2010 01 02 | Filed under Conflict Resolution  

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