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Mon, Mar 09, 2009

Let’s Talk: a guide to resolving workplace conflicts

Let’s Talk: a guide to resolving workplace conflicts is a 34-page self-help style guide developed by the Alberta, Canada government to promote constructive resolution of workplace disputes. It explains the various approaches available for handling conflict, explores useful techniques for deescalating conflict and walks the reader through an Issue-Based Problem-Solving Method with checklists and tips along the way. The guide is sensitive to the issues of conflict arising within unionized workplaces, providing guidance here as well.

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Posted by: Bill Warters on 2009 03 09 | Filed under Conflict Resolution  

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