Campus-adr.org » Tech Blog Home »

Sat, Jan 10, 2009

Designing Conflict Management Systems in Public Sector Organizations

Pathways to a Conflict Competent Organization: Designing Conflict Management Systems in Public Sector Organizations is an impressive dispute systems design guide written by Peter Sterne based on his experiences developing a program for the Department of National Defense/Canadian Forces. The DND/CF program is used as a case study and model throughout the 229-page guidebook. The guide traces the steps required for instituting a Conflict Management System (CMS), from genesis to full realization. Each chapter deals with a key CMS design element and is usually broken down into three basic components:  concepts; experience/application; and  key learnings. The guide includes a second section called the Toolkit which includes documents and forms that have been used successfully in the implementation of CMSs. The guide was published in 2004 by the Canadian Department of National Defense. It is available for browsing or download via the online document service Scribd.

image

  

Posted by: Bill Warters on 2009 01 10 | Filed under Conflict Resolution  

Permanent Link to Item

Page 1 of 1 pages