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Wed, Oct 22, 2008

Fight, Flight or Face it? - International Workplace Conflict Survey Report

image Fight, Flight or Face It?: Celebrating the Effective Management of Conflict at Work is a new report out of the U.K. based on research conducted in May of 2008 on 5,000 full-time employees in nine countries around Europe & the Americas: Belgium, Brazil, Denmark, France, Germany, Ireland, the Netherlands, the United Kingdom and the United States. The research was carried out by OPP, an international business psychology consultancy.

The study, available for download as a pdf, found that the majority of employees (85%) have to deal with conflict to some degree and 29% do so ‘always’ or ‘frequently’. Unsurprisingly, poorly managed conflicts were found to have a cost attached to them: according to the survey, the average employee spends 2.1 hours a week dealing with conflict (2.8 hours in the U.S. sample). In terms of individual impacts of conflict, over a quarter of employees (27%) have been involved in a workplace disagreement that led to personal insults or attacks, while a similar percentage (25%) have seen conflict lead to sickness or absence. The research also explores the causes of conflict, and role and value of workplace training in conflict management skills and identifies some of the positive impacts workers have seen as a result of conflict.

The report is loaded with useful information for people interested in understanding and constructively managing workplace conflict. Definitely worth a look…

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Posted by: Bill Warters on 2008 10 22 | Filed under Conflict Resolution  

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