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Volume
2, Number 1, Oct 2001
New
Evaluation Tools On Tap for Campus Conflict
Resolution Programs
by
Bill Warters
Mediation
has rapidly become a useful approach for addressing
concerns on college and university campuses across
the country. It not only is an alternative to
contentious and litigious dispute resolution methods,
it also teaches valuable communication, listening,
and problem solving skills. The process of mediation
holds great promise for assisting students, staff,
faculty, and others in developing appropriate
solutions to a wide range of concerns. Do you
wish to start or expand a conflict resolution
program on your campus? Do you know if the service
is needed? Who should you target? If you already
have a program in place do you know whether things
are being implemented as planned? How many people
do you serve with your conflict resolution program?
Are people satisfied with the results?
A new packet of materials intended to address
these types of questions and more has been developed
by a group of researchers and campus mediation
program staff and volunteers that gathered together
at Wayne State University in Detroit, Michigan,
from April 4-6, 2001. Participants came from a
variety of institutions of higher education –
large and small, public and private. Our shared
aim was twofold: (1) to improve the quality of
campus conflict resolution program evaluation
efforts, and; (2) to increase the frequency of
these efforts. Rather than develop a standard,
fixed set of materials to be used by everyone,
the group chose to develop a set of tools and
approaches that can be adapted to meet the specific
local needs of programs at various stages of development.
To this end, the materials have been divided into
four (4) modules, each of which provides insight
into and guidance for assessing a different aspect
of program development. These include: Needs Assessment,
Process Monitoring, Evaluation of Training, and
the assessment of Mediation Outcomes and Impact.
The project was funded by the Fund for the Improvement
of Postsecondary Education (FIPSE) as part of
a larger Conflict Management in Higher Education
Resource Center Initiative housed at Wayne State
University.
OVERVIEW
Why Do Evaluation Research?
Types of Evaluation Research
Information Gathering
Sample Data Gathering Needs and Sources
Using the Evaluation Results
RESOURCES FOR MEDIATION EVALUATION RESEARCH
I. Mediation Program Evaluation Guides
II. General Program Evaluation Resources on
the Web
III. Useful Books on Evaluation Research
NEEDS ASSESSMENT MODULE
Tool #1: "Where Would They Go?"
Case Examples
Tool #2: Hotspot Mapping Of Conflict on Your
Campus
Tool #3: Conflict Typology Matrix
Tool #4: Stakeholder Analysis Chart
Tool #5: Conflict Management Inventory
PROCESS MONITORING MODULE
Tool #1: Standard Operating Procedure (SOP)
Review
Tool #2: New Policy and Procedure Development
Tool #3: Structures of Responsibility
Tool #4: Internal Decision-Making Processes
SUMMATIVE EVALUATION MODULE
Tool #1: Case Characteristics
Tool #2: Participant Characteristics
Tool #3: Does Mediation Work?
TRAINING EVALUATION MODULE
Tool #1: Mediator Selection Checklist
Tool #2: Conflict Orientation Survey
Tool #3: Mediation Training Evaluation Survey
Tool #4: Mid-Training Evaluation
Tool #5: Mediation Role Play Checklist
A
fully edited draft of the tool kit was completed
in August. The packet is being pilot tested this
year on 4 different campuses prior to revision
and release to the public in the Fall of 2002
via the Campus Conflict Resolution Resources website
at http://www.campus-adr.org.
Programs or individuals interested in getting
an early release copy, and who are willing to
provide structured feedback on their use of the
materials, can contact Bill Warters at w.warters@wayne.edu
to further explore the possibilities.
More
information on the team that developed the packet
is provided below.
PROGRAM EVALUATION TOOLS FOR
CAMPUS CONFLICT RESOLUTION & MEDIATION PROGRAMS
Project Coordinator: Bill Warters
Document Editor: Katherine N. Irvine
MODULE DEVELOPMENT TEAMS*
NEEDS ASSESSMENT MODULE
*Catherine Borshuk, Indiana University-South Bend
Eleanor Funk, Bryn Mawr College
Marva Lewis, Tulane University
Bill Warters, Wayne State University
PROCESS MONITORING MODULE
*Michelle Hill, Georgia State University
*Julie Macfarlane, University of Windsor
Sally Johnson, University of Michigan
EVALUATION OF TRAINING MODULE
B.J. Cunningham, American University
Katherine N. Irvine, University of Michigan
*Dan Kmitta, University of Idaho
MEDIATION OUTCOMES & IMPACT MODULE
*Timothy Hedeen, Syracuse University
*Scott Jackman, Indiana University-Bloomington
Christopher Kinabrew, Tulane University
*Denotes primary authors of the module text.
Page
last updated
11/27/2005
A
project of Campus Conflict Resolution
Resources.
Supported by a FIPSE grant from the US Department of Education
and seed money from the Hewlett Foundation-funded CRInfo
project.
Correspondence
to CMHE Report
(Attn: Bill Warters)
Campus Conflict Resolution Resources Project
Department of Communication
585 Manoogian Hall
Wayne State University
Detroit, MI 48201.
Please
send comments, bug reports, etc. to the Editor.
© 2000-2005 William C. Warters & WSU,
All rights reserved.
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