Books for Campus CR Trainers

Note: Each issue of our Conflict Management in Higher Education Report includes reviews of books and other resources. See our table of contents to past resource reviews for quick access.

We have provided some information on basic training manuals you might like to consider.

On this page we also provide somewhat random selection of books on topics we think might interest trainers working in the college environment. The listings are from CRInfo's database and will change periodically. There's lots more where these came from!

Title: Defining Mediator Knowledge And Skills

By: Herrmann, Margaret; Hollett, Nancy; et al
Date: 2001
This is the summary of a two-year study on the skills and knowledge depths important for conflict mediators working in interpersonal areas, including divorce, community, and family.
Publisher: Cambridge, MA: Harvard Law School
Pages: 139-153
ISBN/ISSN: 0748-4526
Obtain From: On-line at: http://www.kluweronline.com/issn/0748-4526

Title: Reaching for Higher Ground in Conflict Resolution: Tools for Powerful Groups and Communities

By: Dukes, E. Franklin; Piscolish, Marina A.; Stephens, John B.
Date: 2000
This book includes a wealth of examples and practical advice on how to guide groups to: articulate the values they hold dear, develop the principles that will guide their efforts, and clarify the shared expectations that will be honored throughout their work. Here you will find the knowledge and learn the skills necessary to demystify and facilitate conflict transformation and successful group problem solving.
Publisher: San Francisco, CA: Jossey-Bass
Pages: 288
ISBN/ISSN: ISBN: 0-7879-5058-0
Obtain From: Major booksellers, Libraries, Jossey-Bass

Title: Mediator's Handbook, The (3rd Rev edition)

By: Beer, Jennifer E; Steif, Eileen
Date: 1997
This book details the skills and techniques needed to guide the reader through the process of successful mediation.
Publisher: Stony Creek: New Society Publishers
ISBN/ISSN: 0865713596
Obtain From: all major booksellers

Title: Cooperative Argumentation: A Model for Deliberative Community

By: Makau, Josina M.; Marty, Debian L.
Date: 2001
This practical text offers a fresh approach to argumentation--one that combines reason and refutation with community building, mutual respect, and a recognition of interdependence. The authors provide a wide variety of examples to illustrate concrete proposals for cultivating moral abilities, cognitive skills, and communicative virtues. The ability to engage in cooperative argumentation across differences--moral, social, economic, political ethnic--permits individuals to resolve conflicts peacefully, effectively, and responsibly.
Publisher: Waveland Press
ISBN/ISSN: ISBN: 1577661397
Obtain From: Major booksellers, Libraries

Title: Mastering Mediation: A Guide for Training Mediators in a College and University Setting

By: Olshak, Rick
Date: 2001
This mediation skill training manual, written by a former president of the Association for Student Judicial Affairs, is presented as a binder with removable pages. It is designed to give you all the elements you need to construct 4 training tracks focused on the campus environment: basic, advanced, combined and an isolated in-service training. Participants gain an understanding of the mediation process and the skills involved. (540 pp.)
Publisher: Alexandria, VA: LRP Publications
Obtain From: http://www.lrpd.com

Title: Mediation, Principles & Practice, 2nd Edition

By: Kovach, Kimberlee K.
Date: 1999
MEDIATION: PRINCIPLES AND PRACTICE combines the theory, law and practice of mediation into a book that is primarily intended for use in mediation skills based courses and for individuals that are beginning the practice of mediation.
Publisher: West Publishing Company
Pages: 397
ISBN/ISSN: ISBN: 0314228659
Obtain From: Major booksellers and libraries.

Title: Mediation in the Campus Community: Designing and Managing Effective Programs

By: Warters, William C.
Date: 1999
This practical and comprehensive book offers administrators, faculty, student services professionals, and student groups step-by-step advice on mediation program development. The author draws on case examples and ideas from campuses across the country to illustrate strategies for developing creative and effective responses to conflict. Readers will find a ten-step guide for creating new programs, plus advice on staff training, program promotion, results evaluation, general conflict resolution skills training strategies and more. Sample forms, policy language, promotional materials, mission statements, assessment questions, and a case management script are among the many resources provided.
Publisher: San Francisco: Jossey-Bass Publishers
Pages: 176
ISBN/ISSN: ISBN: 078794789X
Obtain From: Libraries and major booksellers.

Title: Rockin' Role Plays: A Collection of the Finest for Mediation Trainers

By: Davis, Barbara A.; Corley, Sarah V.
Date: 1996
This guide offers suggestions for implementing role plays to teach conflict resolution skills and provides a variety of role plays useful in different settings. It describes how to effectively prepare for role plays, how to implement role play strategies, and how to debrief and provide feedback to role play participants. Potential problems are identified and the guide provides suggestions for overcoming potential difficulties while using role plays. The role plays focus on a variety of settings such as the community, business, day care, elementary school, middle and high school, college and university, juvenile detention center, hospital, nursing home, and family. Six court cases that focus on a conflict or problem that may be used in a role play are included. A list of publications available from the Mediation Center and an alphabetical index of role plays are also included. (TSV)
Publisher: Mediation Center Asheville NC.
Pages: 208

Title: Mennonite Conciliation Service Mediation and Facilitation Training Manual (4th Edition)

By: Mennonite Conciliation Service
Date: 2000
Chock-full of good ideas. More than 300 pages of conflict management foundations and skills, covering interpersonal problem-solving and group facilitation. Chapters focus on faith/spirituality, theory, communication, the mediation process, group facilitation, group conflict dynamics, standards for practice, pedagogy. $33
Publisher: Akron, PA
Pages: 300 pp.
Obtain From: Contact the MCC Library: 717-859-1151 http://www.mcc.org/us/peaceandjustice/mcs/printed_mat.html

Title: Mediation: Empowerment in Conflict Management (2nd Edition)

By: Domenici, K and S. Littlejohn
Date: 1999
This text’s brevity, clarity, and directness make it appropriate for use in college classes and community training programs. It can be adapted to any number of training approaches. This concise volume is guided by a clear set of theoretical principles that provide an ideal for mediation in our society. Power issues are emphasized as a focal point in identifying and understanding the process. Mediation is explored as a dispute resolution option that allows conflict to be an opportunity. Special emphasis is given to the use of effective communication in mediation. $15.95
Publisher: Waveland Press Inc, Prospect Heights, IL
Pages: 198 pp.
ISBN/ISSN: ISBN 1-57766-188-5
Obtain From: Waveland Press, Inc (847) 634-0081 info@waveland.com

Title: From Conflict to Creativity: How Resolving Workplace Disagreements Can Inspire Innovation and Productivity

By: Landau, Sy ; Landau, Barbara; Landau, Daryl
Date: 2001
This book examines how resolving workplace conflicts can unleash creativity and produce a great advantage to various organizations. It offers a collaborative model that shows how to develop communication skills, work with personality differences, deal with teams that include a broad spectrum of individuals and encourage creativity. The first-ever guide to finding creativity in conflicts, this book reveals how to resolve persistent and complex workplace conflicts, design internal dispute resolution processes, integrate conflict into corporate culture, and ultimately use conflict as a positive source of creativity.
Publisher: John Wiley & Sons
Pages: 224
ISBN/ISSN: 0787954233

Title: Gentle Art of Verbal Self-Defense at Work, The (Second Edition)

By: Elgin, Suzette Haden
Date: 2000
This book serves as a self-help guide to negotiation skills and is directed at a lay audience.
Publisher: Prentice-Hall
Pages: 340
ISBN/ISSN: ISBN: 0-7357-0089-0
Obtain From: Prentice-Hall or major booksellers.

Title: Negotiating Environmental Agreements: How to Avoid Escalating Confrontation, Needless Costs, and Unnecessary Litigation

By: Susskind, Lawrence E.; Levy, Paul F.; Thomas-Larmer
Date: 2000
This book grows out of the authors' many years of practical experience, research, and teaching in the field of environmental dispute resolution. Since 1995, they have conducted semiannual seminars to provide business leaders and regulators with the skills to handle environmental negotiations more effectively. The authors' strategy is the "mutual gains approach," proven to produce fairer, more efficient, stable, and wiser results.
Publisher: Washington, D.C.: Island Press
Obtain From: Major bookstores

Title: Manager's Pocket Guide to Dealing with Conflict

By: Hart, Lois B.
Date: 1999
This book provides skills that will assist managers in preventing and resolving workplace conflicts by learning how to recognize negative practices, identify causes of conflict, de-escalate conflicts, and implement preventative procedures.
Publisher: Human Resource Development Press
ISBN/ISSN: ISBN: 0874254809
Obtain From: major booksellers

Title: ¿Conflicto y Violencia? ¡Busquemos Alternativas Creativas! (Guía para Facilitadores)

By: Lederach, J.P. and Mark Chupp
Date: 1995
Conflict and Violence? Let’s Look for Creative Alternatives! (Guide for Facilitators). A practical trainer’s manual, in Spanish, including exercises and roleplays, which focuses on violence, development of self-esteem and nonviolent responses to conflict. $15
Publisher: Akron, PA
Pages: 240 pp.
Obtain From: Contact the MCC Library: 717-859-1151 http://www.mcc.org/us/peaceandjustice/mcs/printed_mat.html

Title: Business of Listening: A Practical Guide to Effective Listening, The

By: Bone, Diane
Date: 2001
Emphasizes the skills necessary to become a better listener.
Publisher: Menlo Park, CA: Crisp Publications
ISBN/ISSN: 1560525908

Title: Competing Globally: Mastering Cross-Cultural Management and Negotiations

By: Elashmawi, Farid
Date: 2001
To book seeks to enhance the reader's skills in communicating, managing, marketing, and negotiating across cultures. Topics covered include communicating across cultures, negotiating across cultures, international marketing, and multicultural management skills.
Publisher: Butterworth-Heinemann
Pages: 320
ISBN/ISSN: ISBN: 0877193711
Obtain From: Major booksellers and libraries.

Title: Conflict Resolution: Activities That Work!

By: Hollenbeck, Kathleen M.
Date: 2001
This book provides teachers with dozens of easy and effective reading, writing, and role-playing activities to use in helping children learn the conflict resolution skills they need.
Publisher: Scholastic
Pages: 64
ISBN/ISSN: ISBN: 0439111137
Obtain From: Major booksellers and libraries.

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