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Training Tools Review Area

One of the main functions of a campus mediation service is to train others in skills. This section of the campus is dedicated to learning about and trying out new training approaches, resources and skills.

Conflict Resolution Training Tools

Resources from the Conflict Management in Higher Education Site

Our in-house journal includes regular reviews of helpful teaching and training tools. See the Tools Section for a listing of what we’ve covered to date.

Our Campus-adr Tech Blog is the spot where Bill Warters posts any newly discovered online learning tools and research info. Look under the Learning Objects or Conflict Resolution categories.

Training Design and Handout Ideas

An Academic Conflict Resolution Skills Website was established through the joint efforts of the Office of Human Resource Development and Office of Quality Improvement at the University of Wisconsin-Madison as a resource to enhance the skills of faculty, staff, and students as they seek to manage conflicts that occur in the campus community and build a positive campus climate.

A broad range of ADR and Mediation Documents and Training Outlines are available from Veteran’s Administration Alternative Dispute Resolution Office.

Turning Lemons into Lemonade: Public Conflict Resolution (available online) is a train-the-trainers tool from the Southern Rural Development Center. It is designed to be taught and used primarily by extension educators, community officials, and citizen leaders. The basic goal of the manual is to give workshop participants the applicable knowledge and skills to help teach others how to identify, understand, manage, and when possible and desirable, to resolve conflicts within their own communities.

A Free Conflict Resolution Kit is available online from Australia’s Conflict Resolution Network.

View two samples from California Mediator Ron Kelly’s mediation handout collection.

The Center for Substance Abuse Prevention Training Library posts a broad range of full training workshop kits online, including several on Conflict Management topics.

A 10-chapter book, Party Directed Mediation is available for free as a PDF. The author Gregory Encina Billikopf at the University of California Agricultural Personnel Management Program notes “This book is an effort to present practical, sound, research-based ideas hopefully leading to the improved management of deep-seated interpersonal conflict. While many of the concepts where originally developed through research in agriculture and agri-business firms, the method has since drawn the interest of a wide range of people from women’s groups, churches, attorneys, and mediation centers throughout the world. The methods used require more time than traditional mediation, but are particularly well suited to volunteer mediators, intercultural conflicts, and other conflicts where emotional factors are high.”

The New Conversations Initiative is provided as a public sevice by the Institute for Cooperative Communication Skills. The website specializes in web-viewable workbooks and articles about communicating effectively. The site provides free books, essays and exercises to help you: communicate more creatively, successfully, & compassionately; encourage dialogue/resolve conflicts/prevent violence, & work with family members in building a more cooperative shared life.

A Mini-course on Facilitation Skills developed by the Department of Defense provides a structured outline and some content for teaching/learning about facilitation.

The book Surfing the Edge of Chaos includes case study examples that use various facilitation techniques such as After Action Review, Action Lab, Fishbowl, Learning Map, Organizational Audits - Seven S, Town Hall Meetings, and the Valentines Exercise. The book’s companion website includes examples of these techniques using video clips, slides and outlines.

The Conflict Resolution unit from the Civil Air Patrol Professional Development Course includes instructors outline, powerpoint slides and participant text.

UNICEF Canada has posted a curriculum activity file called Building a Culture of Peace. It is available online. This unit is divided into six different sets of activities. Each set focuses on one principle of the Manifesto 2000 ( UNESCO created this manifesto consisting of six principles which, practiced together, would help bring about peace. Those who sign the Manifesto pledge to respect all life, reject violence, share with others, listen to understand, preserve the planet, and rediscover solidarity. As UNICEF is committed to working for the rights of all children, each activity in this activity file is also linked to different articles of the Convention on the Rights of the Child ( The activities look at how the culture of war we live in affects children and what children can do to bring about a culture of peace.

Also of interest from UNICEF Canada. Teaching for Peace and Conflict Resolution is a training and curriculum support manual for all grades. Approaches and activities are presented for use in school and in other community settings.

Multi-media Resources

Tools particularly relevant to Campus Mediation Programs are described in our listing of specialized training aids.

New - Check out our online video clips of campus conflict scenarios providing 4 examples of campus conflict.

Partial List of Mediation and ADR Video Sources (from The Conflict Resolution Syllabi Sampler: 1998 edited by Juliana Birkhoff)

List of ADR videos (available from National Center for State Courts Library, Williamsburg, VA)

Videos and Diskettes available from the Center for Public Resources

Multimedia Arbitration Training Tool from CALI

Conflict Resolution Leadership Case Studies based on films (from Hartwick Humanities in Management Institute)

Allwyn Hall Conflict Skills Training CD-Rom for College Students (by Martha Harty, Carnegie Mellon University)

In All Respects: Campus Racism Awareness CD-Rom

An Online Introduction to the Study of Conflict Management was developed by the Communication Institute for Online Scholarship. Topics include: Why the study of conflict is important, Key elements of conflict, The nature of conflict, Variables in the study of conflict, and Skills for conflict managers. Includes a self test to check your understanding and a list of the sources that were used in compiling the site.

International Online Training Program on Intractable Conflict (Univ of Colorado, includes extensive full-text info)

United States Institute for Peace Audio Visual Archive. The Institute organizes public meetings to discuss and examine breaking international affairs issues of interest to policymakers, the news media, other foreign-policy professionals, and the public. These events are often webcast by the Institute, making important dialogues available to interested audiences beyond the boundaries of the Washington “Beltway.”
The archive presents a listing of available archived audio files, archived video files, transcripts, text of remarks, and written summaries of Institute events and programs.

Interactive Tools for Teaching Negotiation (from Marjorie McDiarmid)

A Force More Powerful: A Century of Nonviolent Conflict website provides attractive and informative online materials supporting a 3-hour documentary series on PBS on the same subject. Instructional materials include 3 full lessons and a simulation exercise. Lots of good information on nonviolent resistance theory and practice.

INSPIRE: a Web-based Negotiation Support System (developed by the InterNeg group at Carleton and Concordia Universities).

“The Mediator” (try a demo of a computer-based conflict resolution applet by Ron Surratt)

Resolve-it College Virtual Campus (an introduction to conflict resolution initiatives on college campuses by Bill Warters)

Restorative Justice Online Campus (Tutorials and slideshows on restorative justice- see especially Changing Lenses by Howard Zehr)

DEPOLARIZER Game/survey using Email (a delphi process explained by Thiagi)

Headwaters Forest Dispute Exercise (avialable via EDs Oasis for teachers)

Roots of Social Conflict mini-course online (from Center for Peace Research, Spain)

National Network for Collaboration multimedia Training Manual (requires Real Media Player)

Myers-Briggs style Temperament Sorter for use by Negotiators (by by Lowell K. Halverson from his Negotiating Styles for Couples in Conflict site)

The Practitioners’ Guide for Conflict Prevention and Mitigation is intended for policy-makers and practitioners at all levels, and represents a recently-assembled body of knowledge on the origins and life cycle of conflicts, an array of tools for conflict prevention and mitigation, and a set of strategies for applying those tools effectively. It was prepared by Creative Associates International, Inc. at the request of the Greater Horn of Africa Initiative.