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Videos and Roleplays for Campus Mediator Training


Differences between Ombudsing and Mediation
This video clip features Howard Gadlin explaining differences between campus mediation and ombuds functions.

Video: An Introduction to Managing Conflict
This is a 2003 instructional video explores conflict and styles of managing conflict. It is available for noncommercial educational use with appropriate citation. Citation: Olshak, R. (Producer) and Thomas, T. (Director). (2003). An introduction to managing conflict [educational video]. Illinois State University.

Mediating University Workplace Disputes: ADR in Unionized Universities
This 21-minute video introduces viewers to the use of mediation at the University of Hawaii Manoa campus. It follows a sample faculty/staff dispute through the process of mediation, starting with intake and then mediation. Various campus officials endorse the use of mediation on this unionized campus, explaining how mediation fits into the broader dispute resolution system. It was produced by the Program on Conflict Resolution at the University of Hawaii in 2001. Play Video


“Roommates in Conflict: Peer Mediating Student Disputes”
  The North Central College Dispute Resolution Center in Naperville, Illinois has put together a training video for campus mediators. It is entitled “Roommates in Conflict: Peer Mediating Student Disputes.” The case involves a dispute between two female roommates sharing a college residence hall. The tape includes a brief introduction to some basic dispute resolution concepts in addition to the mock mediation. It is available for sale with an accompanying manual. For more information, contact the NCC Dispute Resolution Center, 30 Brainard Street, Naperville, Illinois 60566-7063 Phone: (630) 637-5157 E-mail: .(JavaScript must be enabled to view this email address)


“Trouble in the Lab: A Mediation in Higher Learning”
  The Consortium on Negotiation and Conflict Resolution (CNCR), which operates out of the law school at Georgia State University has developed a 45 minute training video entitled “Trouble in the Lab: A Mediation in Higher Learning.” It is a role play based on one developed at MIT involving graduate students in conflict over, among other issues, who will get credit for a recent research break through. It uses a single mediator, presenting a classic structured mediation using a problem-solving, collaborative style. While the role play itself is unique to the campus environment, the film does not elaborate on the special issues surrounding dispute resolution systems in an institution of higher education. A manual to accompany the tape is forthcoming. CNCR sells the video for a nominal fee to cover costs. CNCR, Georgia State University, College of Law, PO Box 4037, Atlanta, GA 30302-4037 Phone: (404)651-0344 Fax: (404) 651-4155 or email: .(JavaScript must be enabled to view this email address)


“Boundaries: Sexual Harassment”
  A video by John Haynes depicting a mediation of a campus sexual harassment charge is available from the Association for Conflict Resolution. The video is called “Boundaries: Sexual Harassment” The case involves a divorced mother of two who has returned to college to earn a graduate degree and has filed a sexual harassment charge against the professor who directs the program. The mediator helps the parties define the problem and negotiate an agreement governing the future behavior of the professor. The tape demonstrates how the mediator helps the parties to redefine an intractable problem into a solvable one. $75.00 plus s&h. For ordering information, visit the ACR online catalog or contact them via Association for Conflict Resolution, 12100 Sunset Hills Road, Suite 130, Reston, Virginia 20190, email: .(JavaScript must be enabled to view this email address)


“Teleconference on Campus Mediation”
  A teleconference on campus conflict management was produced by West Virginia University in the late 1980s. Janet Rifkin and Howard Gadlin are the hosts. Its two and a half hours long, and contains clips of 4 dramatized campus conflicts, one involving an RA and a Hall Director (black and white, with possible racial issues), one involving a fraternity VP and President, one involving two roommates, and one involving two female students and a sexually harrassing professor. I’ve used these four examples as a good starting place for discussion and as an illustration of the kinds of issues that might be faced.
You can view online video clips of the campus conflict scenarios.


Conflict Resolution Skills Training CD-ROM
  The interactive CD-ROM “Allwyn Hall: Basic Conflict Skills for College Students” teaches a 3-stage problem solving process that users put into practice in their role as a student assistant in a college residence hall. Users work through three typical student disputes using an interactive process by airing all parties’ views, clarifying problems, and running brainstorming sessions. Allwyn Hall is designed for use in a variety of academic settings such as orientation, R.A. training, student mediator training, classrooms, clusters, and libraries. It is a flexible tool that can be used in presenting to large or small groups and can be integrated easily into existing curricula. You need 8 meg of ram, a color monitor and a CD-ROM drive. Allwyn Hall was developed at The Center for Applied Ethics, Carnegie Mellon University, Pittsburgh, PA 15213 under the direction of Martha Harty (E-mail: an experienced mediator and conflict skills trainer. It was funded by FIPSE. You can now view video clips from the CD online.




Mediation in the Campus Community by William Warters is a technical assistance guide for campus conflict resolution programs. In addition to detailed planning guidelines, the 300+ page 81/2 x 11 paperback book includes a wealth of case studies, sample program forms, policy language examples, promotional materials, mission statements, needs assessment questions, a case management protocol, and other useful tools designed to build or improve mediation initiatives. Other practical resources include recommended readings for beginners, listings of specialized training resources, a collection of 7 campus mediation role play scripts, and numerous useful web site links. Available from Jossey-Bass Publishers, (415) 433-1740, Higher and Adult Education Division, December, 1999.

Resources for Training on Restorative Practices on Campus
David Karp and colleagues have been actively promoting the use of restorative justice processes on college campuses. David has compiled some resources that will be helpful for campus RJ trainers and made them available on his Skidmore College website. Role play scenario scripts featuring student offenders include the following topics: DWI Car Theft, Exam Theft, Facebook Photo, Fire Alarm, and Lawn Donuts.


Training Peer Mediators in the College and University Setting: A Trainers Guide by Richard T. Olshak, Campus Judicial Consulting Inc. This 170 page self-published trainer’s manual is designed to support already trained mediators who want to lead a basic 20-hour campus mediation training, with an emphasis on the mediation of student disputes. It includes step-by-step presentation instructions as well as sample handouts or overheads and role play scripts. Price: $47.95. Student workbooks are available as well for $8.00 each, with discounts on bulk quantities. For ordering info, contact Campus Judicial Consulting, Inc. PO Box 423, Normal, IL 61761 or contact .(JavaScript must be enabled to view this email address). Slides from the training program are available as a pdf here.


Rockin Role Plays: A Collection of the Finest for Mediation Trainers was written and compiled by Barbara Davis and Sarah Corley (1996), and is published by The Mediation Center of Asheville, North Carolina. The spiral-bound book includes a section of very helpful strategies for arranging and making the best use of role plays, as well as a large collection of sample scripts. The role plays focus on a variety of settings such as the community, business, day care, elementary school, middle and high school, college and university (11 scenarios), juvenile detention center, hospital, nursing home, and family. The scripts tend to be brief on specific character details (leaving room for improvisation) but generally realistic. For purchase, contact The Mediation Center, 189 College Street, Asheville, NC 28801-3030 Phone: (828) 251-6089 Fax: (828) 232-5140


Carleton University Mediation Centre Roleplay Book
  Written by staff and volunteers at the Mediation Centre at Carleton University, the Roleplay Book (1998, 140 cerlox-bound pages) contains 48 scenarios for mediation training: on and off campus, in the workplace, in the community, between students, faculty and staff, neighbours, landlord and tenants, businesses and customers, family members and friends. The roles are written to highlight the positions and interests of the parties and to provide an interesting challenge to the mediator. Some of the situations deal with gender issues, sexual preferences, cultural differences, alleged harassment or power differences. Also included is information about how to play a role, how to write a roleplay and how to de-brief a roleplay, based on years of experience providing training and preparing training materials.