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Trainers Conflict Resolution Bookshelf

Note: Each issue of our Conflict Management in Higher Education Report includes some reviews of books and resources. See our table of contents to past resource reviews for quick access.

On this page we provide somewhat random selection of books on topics we think might interest trainers working in our field.

Recently Released - Mediation-related

From Our Bookshelf

Title: Circles of Learning: Cooperation in the Classroom (Fourth Edition)

By: Johnson, David W. ; Johnson, Roger T. ; Holubec, Edythe Johnson
Date: 1993
An overview of cooperative learning. The essential components of successful cooperative learning, the teacher's role, and the teaching of social skills to students are all covered. Cooperation among teachers is also discussed. An excellent introduction to cooperative learning (Interaction Book Company).
Publisher: Interaction Book Company
Pages: 224
ISBN/ISSN: 939603128

Title: Alternative Dispute Resolution in the Law School Curriculum: Opportunities and Obstacles

By: Sander, Frank E. A.
Date: 1984
The study of dispute settlement is an emerging field with complex intellectual roots. It may provide a means of strengthening the law school curriculum with the human aspects of legal education and vital skills such as interviewing, counseling, negotiation, and mediation. (MSE)
Pages: 229-36

Title: Gentle Art of Verbal Self-Defense at Work, The (Second Edition)

By: Elgin, Suzette Haden
Date: 2000
This book serves as a self-help guide to negotiation skills and is directed at a lay audience.
Publisher: Prentice-Hall
Pages: 340
ISBN/ISSN: ISBN: 0-7357-0089-0
Obtain From: Prentice-Hall or major booksellers.

Title: Obsession with Settlement Rates, The

By: Sander, Frank E.A.
Date: 1995
Sander expresses six reservations about the usefulness of settlement statistics in evaluating mediation programs: First, what should be considered a "successful" outcome? Second, emphasis on settlement overlooks the importance of process. Third, settlements statistics do not take into account the quality of the various cases. Fourth, an important effect of mediation is that it may help the parties to develop better conflict resolution and prevention skills. Fifth, settlement statistics do not address the quality of the resolution. Finally, even if reaching a settlement is taken to be the primary goal of mediation, the costs of mediation versus other methods of reaching settlement must be considered.
Pages: 329-331

Title: Coping Strategies Utilized By Selected Administrators In The California Community College System

By: Wady, Gwyndolyn
Date: 1998
Purpose. The purpose of this study was to identify and describe the administrative stresses and coping strategies utilized by selected administrators in the California Community College system to manage the job pressures associated with the execution of their official job functions. These administrative leaders had to occupy a position in the Executive, Managerial, and administrative category and be a member of the Association of California Community College Administrators (ACCCA). A survey was conducted by questionnaire. Three hundred and four questionnaires were sent; 181 were returned for a 60 percent return rate. Methodology. Descriptive and inferential statistics were used to report the data collected. Twenty coping strategies were identified and categorized from the literature. Respondents were asked to recall a recent difficult situation on the survey. The Chi-Square Test of Unequal Expected Frequencies, using the.05 level of confidence, was used to assess differences in the use of coping strategies by the selected administrators. Conclusion. The data indicated that there were statistically significant differences between coping strategies utilized by community college administrators. There were no significant differences among administrators in their selection of coping strategies in relation to age and years of experience. Certain coping strategies that relate to gender and ethnicity variables did evidence significant differences. The data indicated that problem solving and taking action were identified by 93 to 96 percent of the administrators as the most effective stress-reducing coping strategies, with delaying action strategies the least effective. Conflict-mediating pressures were selected as being the greatest source of experienced job pressures; boundary-spanning and undifferentiated pressures were the least experienced. Successful administrators tended to use a variety of coping strategies to reduce stress dependent on their personality and cognitive labeling of job pressures. Recommendations. In today's kaleidoscopic and litigious education environment, aspiring administrators would benefit by extensive training in conflict resolution, mediation, and diversity before promotion to senior educational administration positions. These skills and abilities can be acquired through several venues.
Publisher: La Verne, CA: University Of La Verne
Pages: 161
Obtain From:

Title: Conflict Resolution: Activities That Work!

By: Hollenbeck, Kathleen M.
Date: 2001
This book provides teachers with dozens of easy and effective reading, writing, and role-playing activities to use in helping children learn the conflict resolution skills they need.
Publisher: Scholastic
Pages: 64
ISBN/ISSN: ISBN: 0439111137
Obtain From: Major booksellers and libraries.

Title: Mediation in the Campus Community: Designing and Managing Effective Programs

By: Warters, William C.
Date: 1999
This practical and comprehensive book offers administrators, faculty, student services professionals, and student groups step-by-step advice on mediation program development. The author draws on case examples and ideas from campuses across the country to illustrate strategies for developing creative and effective responses to conflict. Readers will find a ten-step guide for creating new programs, plus advice on staff training, program promotion, results evaluation, general conflict resolution skills training strategies and more. Sample forms, policy language, promotional materials, mission statements, assessment questions, and a case management script are among the many resources provided.
Publisher: San Francisco: Jossey-Bass Publishers
Pages: 176
ISBN/ISSN: ISBN: 078794789X
Obtain From: Libraries and major booksellers.

Title: Dynamics of Crisis Intervention: Loss As the Common Denominator, The

By: Mitchell, Juliann Whetsell
Date: 1999
Mitchell, a licensed psychologist, describes the basic aspects of crisis intervention, including listening and verbal skills; creating a sense of stability and structure; understanding nonverbal behaviors; identifying and accessing resources; and gender, race, and cultural issues. -Book News,Inc.
Publisher: Charles C. Thomas Pub Ltd.
ISBN/ISSN: ISBN: 0398069158
Obtain From: major booksellers

Title: Social Psychological Study of Conflict Resolution: May Day, 1970, At Yale University and New Haven, Connecticut (Peace, Nonviolence, Justice, Best Case Scenario), A

By: Dean, Dorothy Goodrich
Date: 1985
Recognition of the existence of the problem of how to control nuclear weapons and prevent mass destruction leads me to an exploration of alternatives to violence; specifically, the fields of conflict management and conflict resolution. The understanding and application of potential tools which psychologists, mediators, and others may use as resources in constructive solutions to conflict has been handicapped by inadequate research. Through the study of a specific event, a "best case scenario," the process of nonviolent conflict resolution was explored. Interviews with key participants, the use of personal documents, historical and archival materials, including tapes and transcripts enabled a systematic and comparative analysis for the purpose of documenting the skills, characteristics, and attitudes which enhanced the process. Significant themes, mechanisms, and resources emerged from this research, which may potentially contribute to the area of peace and disarmament studies.
Publisher: Boston University
Pages: 213

Title: Reflections on Turkish Cypriot and Greek Cypriot Students' Perceptions of the Cyprus Conflict: Implications for Peace Education

By: Erduran, Sibel
Date: 1996
This study traces Turkish Cypriot and Greek Cypriot students' perceptions of the Cyprus conflict. The data comes from a 1993 Harvard workshop which included 11 Turkish Cypriot and 38 Greek Cypriot students. The workshop was a collaboration of Harvard's Conflict Management Group, AMIDEAST, and US AID. The objective of the workshop was to teach students effective negotiation skills, such as identification of students' perceptions. The primary purpose of the study was to determine how perceptions of involved parties compared. Written workshop products were coded for certain features and examined. Results indicate that students' perceptions differed greatly but their willingness to communicate and seek solutions that would best suit both parties' interests suggest that the negotiation skills targeted towards these ends were initiated. Investigations based on psychology of ethnic and political violence can provide access to individuals' perceptions and, when coupled with other strategies of conflict resolution, can be vital in attaining peace education. (EH)
Publisher: New York, NY: American Educational Research Association
Pages: 30
Obtain From: ERIC

Title: Conflict Resolution in the Middle School

By: Kreidler, William J.
Date: 1997
This guide features 28 skill-building sections to help students address the conflicts that come with adolescence. Recent additions to the guide include seven implementation models; sections on creating a classroom for teaching conflict resolution, developing staff and parent support, and assessing student learning; an infusion section with includes math and science; and a section on adolescent development exploring gender and race.
Publisher: Educators for Social Responsibility
Pages: 384
Obtain From: Educators for Social Responsibility

Title: Evaluating Programs Designed to Teach International Content and Negotiation Skills

By: Torney-Purta, Judith
Date: 1998
The first purpose of this article is to describe the steps for conducting a simple evaluation, usable in a variety of different types of courses and program. The second purpose is to report results from an evaluation of the ICONS Computer-Assisted Simulation, designed to teach both international concepts and content (declarative knowledge) and negotiation strategies and skills (procedural knowledge) to university students. Several techniques are described, including rating scales, open-ended questions scored for elaboration, concept maps, and computer-assisted data collection. Two groups of students differing in type of participation were identified in the evaluation of the ICONS simulation. The first (and largest group) became highly involved in the program and valued learning from the innovative technology used; the second (and much smaller group) was less involved and preferred learning from traditional methods such as lectures and reading. Notes about tactics and decisions involved in planning and implementing the evaluation are included.
Publisher: Kluwer Academic Publishers
ISBN/ISSN: 1382-340X

Title: When Push Comes To Shove: A Practical Guide to Mediating Disputes

By: Slaikeu, K.A.
Date: 1996
Karl A. Slaikeu covers the basic interpersonal and communications skills needed to mediate conflict, presenting a five-step mediation process, and coaches the reader through each phase. The author also addresses mediation "on the fly" where a more structured process is not possible or called for.
Publisher: Jossey-Bass
ISBN/ISSN: 078790161X
Obtain From: all major booksellers

Title: Negotiating Environmental Agreements: How to Avoid Escalating Confrontation, Needless Costs, and Unnecessary Litigation

By: Susskind, Lawrence E.; Levy, Paul F.; Thomas-Larmer
Date: 2000
This book grows out of the authors' many years of practical experience, research, and teaching in the field of environmental dispute resolution. Since 1995, they have conducted semiannual seminars to provide business leaders and regulators with the skills to handle environmental negotiations more effectively. The authors' strategy is the "mutual gains approach," proven to produce fairer, more efficient, stable, and wiser results.
Publisher: Washington, D.C.: Island Press
Obtain From: Major bookstores

Title: Cooperation in Academic Negotiations: A Guide to Mutual Gains Bargaining

By: Birnbaum, Robert; et al.
Date: 1985
A guide to mutual gains bargaining (MGB) is presented for faculty union leaders and college administrators, as well as school systems. MGB is based on applied behavioral sciences concepts and the use of bargaining teams and emphasizes problem-solving and improving communications and campus relationships. Two different uses of the mutual gains concept are described: (1) work by a neutral third party on-campus to help renegotiate a contract and (2) a workshop with three unionized campuses. Theoretical bases for MGB are considered, with attention to intergroup competition and attribution, integrative bargaining and distributive bargaining, and intraorganizational bargaining. For each topic, a fictional dialogue at the negotiating table or in caucus is presented, followed by a nontechnical summary of theory, and exercises or simulations. This format is also used to introduce the following skills for MGB: problem-solving, issue control and fractionating conflict, organizing, and using dual-track governance. The Academic Bargaining Questionnaire is presented, along with information on use of the results, which help campus groups assess their bargaining relationship and ways to make bargaining more constructive. Finally, steps to implement MGB are covered. (SW)
Publisher: Rutgers, The State Univ., New Brunswick, N.J. Inst. of Management and Labor Relations.