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Trainers Conflict Resolution Bookshelf

Note: Each issue of our Conflict Management in Higher Education Report includes some reviews of books and resources. See our table of contents to past resource reviews for quick access.

On this page we provide somewhat random selection of books on topics we think might interest trainers working in our field.

Recently Released - Mediation-related

From Our Bookshelf

Title: Think Before You Speak: A Complete Guide to Strategic Negotiation

By: Lewicki, Roy J.; Hiam, Alexander; Olander, Karen Wise
Date: 1996
...Roy Lewicki schools readers in a rational systematic approach to negotiations?both the occasional formal ones and the far more common informal ones that fill our days and affect the quality of our lives and work. Step-by-step he takes them through the entire process, along the way imparting his coveted advice and guidance and describing proven techniques for effectively analyzing strategic issues, selecting a suitable strategy, planning the negation process, managing the negotiation process, and fine-tuning strategic negotiating skills. - Editorial Review
Publisher: John Wiley & Sons
ISBN/ISSN: 471013218
Obtain From: Major booksellers, Libraries

Title: Toward a Nonviolent Campus Climate: Conflict Resolution

By: California Community Colleges Academic Senate
Date: 1996
Changes in the demographics of the student population, the political climate, the economic health of CA and the nation, and the availability of public support services have contributed to an emerging climate of violence as a means of problem solving or as a consequence of frustration. Community college faculty and staff may protect their students and themselves by understanding and recognizing the perspectives of students and adopting intervention approaches that emphasize communication skills and conflict resolution techniques rather than authoritative force. Effective conflict resolution involves active listening and an understanding of legal, personal, and institutional rights and responsibilities. Community college faculty are in a unique position to explore innovative approaches to conflict resolution, such as the introduction of collaborative learning in the classroom. Faculty and staff must develop skills that encompass direct, assertive expression, effective listening, awareness of non-verbal communication, accurate descriptions of behavior, and accurate assessments of one's own perceptions. Possible approaches for faculty and staff development in the area of conflict resolution include offering training seminars, creating and disseminating materials and resources on conflict resolution, establishing an emergency crisis team, integrating conflict resolution in the curriculum, and promoting campus safety. Finally, clear student discipline policies identifying the expected standard of student conduct should exist and be enforced. (TGI)
Publisher: Sacramento: California Community Colleges Academic Senate Educational Policies Committee
Pages: 13
Obtain From: ERIC

Title: Mediator's Handbook, The (3rd Rev edition)

By: Beer, Jennifer E; Steif, Eileen
Date: 1997
This book details the skills and techniques needed to guide the reader through the process of successful mediation.
Publisher: Stony Creek: New Society Publishers
ISBN/ISSN: 865713596
Obtain From: all major booksellers

Title: Negotiating Rationally (Reprint edition)

By: Bazerman, Max M. ; Neale, Margaret M.
Date: 1993
This book outlines important pieces of advice on negotiation strategy and skills.
Publisher: New York: Free Press
ISBN/ISSN: ISBN: 0029019869
Obtain From: Libraries, Online, and Free Press.

Title: Resident Assistants on Black and White Campuses Assess Resident Student Problems

By: Twale, Darla J.; Burrell, Leon F.
Date: 1994
Resident assistants (n=117) on three rural campuses assessed frequency of occurrence and their preparedness for resolving 11 resident student problem areas and checked the skills they used to resolve these problems. Findings showed that training programs helped respondents address some issues and experience and maturity aided in the resolution of others. (Author/NB)
Pages: 29-34
Obtain From: ERIC

Title: Alternative Dispute Resolution in the Law School Curriculum: Opportunities and Obstacles

By: Sander, Frank E. A.
Date: 1984
The study of dispute settlement is an emerging field with complex intellectual roots. It may provide a means of strengthening the law school curriculum with the human aspects of legal education and vital skills such as interviewing, counseling, negotiation, and mediation. (MSE)
Pages: 229-36

Title: Evaluating Programs Designed to Teach International Content and Negotiation Skills

By: Torney-Purta, Judith
Date: 1998
The first purpose of this article is to describe the steps for conducting a simple evaluation, usable in a variety of different types of courses and program. The second purpose is to report results from an evaluation of the ICONS Computer-Assisted Simulation, designed to teach both international concepts and content (declarative knowledge) and negotiation strategies and skills (procedural knowledge) to university students. Several techniques are described, including rating scales, open-ended questions scored for elaboration, concept maps, and computer-assisted data collection. Two groups of students differing in type of participation were identified in the evaluation of the ICONS simulation. The first (and largest group) became highly involved in the program and valued learning from the innovative technology used; the second (and much smaller group) was less involved and preferred learning from traditional methods such as lectures and reading. Notes about tactics and decisions involved in planning and implementing the evaluation are included.
Publisher: Kluwer Academic Publishers
ISBN/ISSN: 1382-340X

Title: Conflict, Power and Persuasion: Negotiating Effectively (2nd edition)

By: Hoffman, Ben
Date: 1992
Useful for planning a negotiation, and for evaluation and improving your own skills, this book puts it all together in a straightforward easily-read style. (Samuel F. Hughes)
Publisher: North York: Captus Press
ISBN/ISSN: ISBN: 1895712181
Obtain From: Libraries.

Title: Teaching Students to be Peacemakers

By: Johnson, David W. ; Johnson, Roger T.
Date: 1992
A comprehensive program is presented to train all students to negotiate constructive solutions to their conflicts and mediate the conflicts of their classmates. This peer mediate program provides a structure for managing classroom and school discipline by giving student the procedures and skills they need to regulate their own behavior. Discipline problems are dramatically reduced and students are give important lifelong coping skills. Lesson plans and lesson structures are included (Interaction Book Company).
Publisher: Skylight Publishers
Obtain From: online at

Title: Conflict Management: A Communication Skills Approach

By: Borisoff, Deborah; Victor, David A.
Date: 1989
This work presents a communication skills approach toward managing conflicts. It analyses the role communication plays in exacerbating conflicts, and offers communication strategies which promote productive conflict management.
Publisher: Englewood Cliffs, NJ: Prentice Hall
Pages: 201

Title: Common Core of Mediation, The

By: Honeyman, Christopher
Date: 1990
This article uses a previously published descriptive framework of mediation skill to offer the hypothesis that it is possible to provide a rule of thumb to assist parties in estimating their possible "fit" with such a mediator, based on the mediator's assessed strengths and the parties' probable needs as measured by seven parameters.
Publisher: San Francisco, CA: Jossey-Bass Publishers
Pages: 73-82
Obtain From: Jossey-Bass

Title: Reaching for Higher Ground in Conflict Resolution: Tools for Powerful Groups and Communities

By: Dukes, E. Franklin; Piscolish, Marina A.; Stephens, John B.
Date: 2000
This book includes a wealth of examples and practical advice on how to guide groups to: articulate the values they hold dear, develop the principles that will guide their efforts, and clarify the shared expectations that will be honored throughout their work. Here you will find the knowledge and learn the skills necessary to demystify and facilitate conflict transformation and successful group problem solving.
Publisher: San Francisco, CA: Jossey-Bass
Pages: 288
ISBN/ISSN: ISBN: 0-7879-5058-0
Obtain From: Major booksellers, Libraries, Jossey-Bass

Title: Acquiring Conflict Resolution Skills as Cultural Learning: An Israeli Example

By: Eisikovits, Rivka A.; Karnieli, Mira
Date: 1992
A University of Haifa (Israel) introductory course in educational anthropology taught skills for conflict resolution, focusing on interethnic openness and tolerance. Student-developed scenarios of educational conflicts, and their resolutions revealed differences between Jewish and Arab students in conflict-resolution style. Implications are discussed. (Author/MSE)
Pages: 183-94

Title: Use of Computer Modeling in Teaching "PowerScreen", The

By: Goluke, Ulrich
Date: 1991
This article details how computer modeling can enhance classroom instruction of conflict resolution techniques and skills.
Publisher: New York: Plenum Press
Pages: 213-215
Obtain From: Plenum publishers or libraries.

Title: Background Characteristics and Incentives of Mediators in Georgia: Exploring Differences in Public, Private and Government Agency Mediators

By: Goettler, Dawn; Herrman, Margaret ; Gale, Jerry
Date: 1999
The Mediator Skills Project which is the focus of this article, is concerned with developing an understanding of the variety of practice forms used by mediators. The initial study presented in this article presents a profile of mediators by practice setting as well as by personal characteristics of the mediators. --Online Abstract