Main Quad » Training Center Home »

Trainers Conflict Resolution Bookshelf

Note: Each issue of our Conflict Management in Higher Education Report includes some reviews of books and resources. See our table of contents to past resource reviews for quick access.

On this page we provide somewhat random selection of books on topics we think might interest trainers working in our field.

Recently Released - Mediation-related

From Our Bookshelf

Title: Conflict, Power and Persuasion: Negotiating Effectively (2nd edition)

By: Hoffman, Ben
Date: 1992
Useful for planning a negotiation, and for evaluation and improving your own skills, this book puts it all together in a straightforward easily-read style. (Samuel F. Hughes)
Publisher: North York: Captus Press
ISBN/ISSN: ISBN: 1895712181
Obtain From: Libraries.

Title: Mixed Messages in the "Interim Guidelines"

By: Baruch Bush, Robert A.
Date: 1993
In this article, Baruch Bush examines the handbook, Interim Guidelines for Selecting Mediators. He focuses on the terms and language employed in the handbook and its descriptions of mediators' jobs and skills, in order to determine if it actually provides a useful description.
Publisher: New York: Plenum Press
Pages: 341-353
ISBN/ISSN: Plenum Press, Libraries

Title: Viewpoints: A Guide To Conflict Resolution and Decision Making for Adolescents

By: Guerra, Nancy G. ; Moore, Ann ; Slaby, Ronald G.
Date: 1990
This book presents a 10-lesson curriculum designed to teach social problem-solving skills, increase impulse control, promote empathy, and develop prosocial attitudes in adolescents. "The Viewpoints curriculum and the teacher's guide are excellent and practical resources for teaching social problem solving. The student workbook uses language that should be easily understood by adolescents. It contains clear definitions of concepts, provides engaging examples, and allows the students to work on various interpersonal problems." -- Denis G. Sukhodolsky, Journal of Cognitive Psychotherapy
Publisher: Research Press

Title: Forever Foreigners or Honorary Whites? : The Asian Ethnic Experience Today

By: Tuan, Mia
Date: 1999
Mia Tuan uses her sociological skills to paint a disturbing portrait of the hidden and not-so-hidden injuries of race suffered by Californians who have not been here for many generations. --Herbert Gans, Columbia University
Publisher: Rutgers University Press
ISBN/ISSN: 813526248

Title: Negotiating Environmental Agreements: How to Avoid Escalating Confrontation, Needless Costs, and Unnecessary Litigation

By: Susskind, Lawrence E.; Levy, Paul F.; Thomas-Larmer
Date: 2000
This book grows out of the authors' many years of practical experience, research, and teaching in the field of environmental dispute resolution. Since 1995, they have conducted semiannual seminars to provide business leaders and regulators with the skills to handle environmental negotiations more effectively. The authors' strategy is the "mutual gains approach," proven to produce fairer, more efficient, stable, and wiser results.
Publisher: Washington, D.C.: Island Press
Obtain From: Major bookstores

Title: Higher Education as Preparation for the Handling of Controversial Issues

By: Collier, K. G.
Date: 1984
Higher education focuses largely on acquisition of knowledge and development of skills of rigorous argument, rarely giving attention to subjective perceptions or subjective value assumptions, in either the parties of a controversy or the student himself. Elements of the college curriculum, when properly developed, can help students identify subjective factors. (MSE)
Publisher:

Title: Creating a Healthy Organizational Climate

By: Bolding, James T.; Van Patten, James J.
Date: 1982
ABSTRACT: Four areas of college management responsibility are reviewed: the mission of the organization; administrator/faculty relationship; individual stress; and measuring organizational health. According to Argyris (1980) an organization updates its goals (1) as a consequence of detecting and solving routine problems, and (2) through periodical reexamination of the governing policies and values of the organization. A survey of higher education professional organizations (Boulding and Van Patten, 1980) indicates that six of the top seven faculty concerns dealt with a lack of humaneness and justice within the organization. Ways to improve administrator/staff relationships include encouraging bona fide, responsible dissent and allowing faculty representation in governance. The effectiveness of collective negotiations depends on the good will and overall consensus of all groups involved in campus governance. The following types of individual stress are addressed: burnout, role conflict, peer cohesiveness, and general morale. Signs of psychological burnout are a signal that the organization is causing problems. Faculty members are not always able to cope effectively with organizational politics. Research identifies role conflict and role ambiguity as principal sources of organizational stress (Parasuraman and Allutto, 1981). Latham and Kinne (1974) found that individuals in a healthy organization find satisfaction in working together to accomplish shared goals. Four important leadership skills to facilitate peer cohesiveness are identified, including mediating conflict and building networks. Approaches that have been used to maintain and improve morale include human potential seminars and the holistic health movement. Organizational types identified by Likert (1961) and research on the measurement of organizational health are noted. (SW)
Publisher:
Pages: 9-Jan

Title: Gentle Art of Verbal Self-Defense at Work, The (Second Edition)

By: Elgin, Suzette Haden
Date: 2000
This book serves as a self-help guide to negotiation skills and is directed at a lay audience.
Publisher: Prentice-Hall
Pages: 340
ISBN/ISSN: ISBN: 0-7357-0089-0
Obtain From: Prentice-Hall or major booksellers.

Title: Middle-of-the-Road Activists: Carrie Chapman Catt and the National Committee on the Cause and Cure of War

By: Schott, Linda
Date: 1996
The National Committee on the Cause and Cure of War (NCCCW) was largely an educational organization that had been developed by other groups and activists. Due to its role as an educational organization, the NCCCW increased its participants' knowledge but did not serve significantly to advance their skills. The structure of NCCCW conferences promoted the passive acquisition of knowledge, to which most women would not otherwise have had access, instead of political action and leadership. The NCCCW also made no attempt to include working-class women or women of color and drew its membership almost entirely from middle-class European American women. Moderate in its policies and limited in its membership, the NCCW by defining itself as "middle-of-the-road," implicitly marginalized other women and other political positions.
Publisher: Cambridge, MA: Blackwell Publishers
Pages: 21-Jan
ISBN/ISSN: Blackwell Publishers, Libraries

Title: Anger Management for Youth: Stemming Aggression and Violence

By: Eggert, Leona L.
Date: 1994
This training guide explains techniques for avoiding power confrontations with youth and teaches critical skills for expressing anger in appropriate ways.
Publisher: Canada: National Education Service
Pages: 154
ISBN/ISSN: ISBN: 1879639297
Obtain From: Libraries and major booksellers.

Title: Working Anger: Preventing and Resolving Conflict on the Job

By: Potter-Efron, Ronald T.
Date: 1998
Ron Potter-Efron's expertise is in anger management and life skills. In Working Anger, he details the problems that arise when we fail to differentiate between conflicts at work and at home and offers practical suggestions for preventing unnecessary conflicts and resolving disagreements when they do arise. -New Harginger Publications
Publisher: New Harbinger Publisher
Pages: 176
ISBN/ISSN: ISBN: 1572241195
Obtain From: major booksellers

Title: Manager's Pocket Guide to Dealing with Conflict

By: Hart, Lois B.
Date: 1999
This book provides skills that will assist managers in preventing and resolving workplace conflicts by learning how to recognize negative practices, identify causes of conflict, de-escalate conflicts, and implement preventative procedures.
Publisher: Human Resource Development Press
ISBN/ISSN: ISBN: 0874254809
Obtain From: major booksellers

Title: Non-State Actor Influence in the Negotiations of the Convention to Combat Desertification

By: Corell, Elisabeth
Date: 1999
This article explores the role of expertise in decision-making by studying the influence of non-state actors in the negotiations of the Convention to Combat Desertification. Actors possessing issue-relevant knowledge and the skill and judgment in how to use this knowledge ? often referred to as experts ? are consulted on specific issues and may exert influence over the result of negotiating processes. Conventional wisdom suggests that since they are requested to provide advice, scientific advisers are likely to wield high levels of influence at certain moments in environmental negotiations. There is also a growing literature that suggests that NGOs have increasing influence in such negotiations. This article examines both these propositions.
Publisher: Kluwer Academic Publishers
ISBN/ISSN: 1382-340X

Title: We Can Work It Out!: Problem Solving Through Mediation

By: Zimmer, Judith A.; Glickman, Suzin
Date: 1993
This manual for elementary and secondary teachers is intended to facilitate the teaching of conflict resolution through the national Teens, Crime and the Community Program (TCC), a joint effort of the National Institute for Citizen Education in the Law and the National Crime Prevention Council. As part of TCC, students are shown how to organize their own crime prevention projects, especially through conflict management. The manual explains the objectives of mock mediation and provides instructions for their implementation, including time factors, student involvement, preparation of materials, mediation assistance, evaluation, classroom arrangement and the selection and instruction of mediators. A series of eight lesson plans explain the difference between mediation and litigation; the means to achieve active listening; the ways to create options for resolving conflict; the process of mediation; the analysis of conflict; the preparation of disputants and mediator; the mock mediation; and the debriefing that should follow a mock mediation. Sixteen scenarios provide conflicts for participants to mediate in order to practice their newly learned skills. Each scenario contains a list of roles, a statement of the scenario, and a separate description of the dispute from the perspective of each of the disputants. - ERIC Database
Publisher: National Institute for Citizen Education in the Law and the National Crime Prevention Council

Title: Think Before You Speak: A Complete Guide to Strategic Negotiation

By: Lewicki, Roy J.; Hiam, Alexander; Olander, Karen Wise
Date: 1996
...Roy Lewicki schools readers in a rational systematic approach to negotiations?both the occasional formal ones and the far more common informal ones that fill our days and affect the quality of our lives and work. Step-by-step he takes them through the entire process, along the way imparting his coveted advice and guidance and describing proven techniques for effectively analyzing strategic issues, selecting a suitable strategy, planning the negation process, managing the negotiation process, and fine-tuning strategic negotiating skills. - Editorial Review
Publisher: John Wiley & Sons
ISBN/ISSN: 471013218
Obtain From: Major booksellers, Libraries