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Trainers Conflict Resolution Bookshelf

Note: Each issue of our Conflict Management in Higher Education Report includes some reviews of books and resources. See our table of contents to past resource reviews for quick access.

On this page we provide somewhat random selection of books on topics we think might interest trainers working in our field.

Recently Released - Mediation-related

From Our Bookshelf

Title: How to Talk So Kids Will Listen and Listen So Kids Will Talk (20th Edition)

By: Faber, Adele ; Mazlish, Elaine
Date: 1999
This book provides parents with a comprehensive tool kit of communication skills for improving relationships with their children.
Publisher: New York: Avon Books
ISBN/ISSN: ISBN: 0380811960
Obtain From: Libraries and major booksellers.

Title: Negotiation Pedagogy: Learning to Learn

By: Cobb, Sara
Date: 2000
This short article addresses the difficulties in teaching mediation skills, as each situation is unique. She points toward several different methods of teaching, focusing on process.
Publisher: Cambridge, MA: Harvard Law School
Pages: 315-319
ISBN/ISSN: 0748-4526
Obtain From: On-line at:

Title: Creating a Healthy Organizational Climate

By: Bolding, James T.; Van Patten, James J.
Date: 1982
ABSTRACT: Four areas of college management responsibility are reviewed: the mission of the organization; administrator/faculty relationship; individual stress; and measuring organizational health. According to Argyris (1980) an organization updates its goals (1) as a consequence of detecting and solving routine problems, and (2) through periodical reexamination of the governing policies and values of the organization. A survey of higher education professional organizations (Boulding and Van Patten, 1980) indicates that six of the top seven faculty concerns dealt with a lack of humaneness and justice within the organization. Ways to improve administrator/staff relationships include encouraging bona fide, responsible dissent and allowing faculty representation in governance. The effectiveness of collective negotiations depends on the good will and overall consensus of all groups involved in campus governance. The following types of individual stress are addressed: burnout, role conflict, peer cohesiveness, and general morale. Signs of psychological burnout are a signal that the organization is causing problems. Faculty members are not always able to cope effectively with organizational politics. Research identifies role conflict and role ambiguity as principal sources of organizational stress (Parasuraman and Allutto, 1981). Latham and Kinne (1974) found that individuals in a healthy organization find satisfaction in working together to accomplish shared goals. Four important leadership skills to facilitate peer cohesiveness are identified, including mediating conflict and building networks. Approaches that have been used to maintain and improve morale include human potential seminars and the holistic health movement. Organizational types identified by Likert (1961) and research on the measurement of organizational health are noted. (SW)
Pages: 9-Jan

Title: Mediator's Handbook, The (3rd Rev edition)

By: Beer, Jennifer E; Steif, Eileen
Date: 1997
This book details the skills and techniques needed to guide the reader through the process of successful mediation.
Publisher: Stony Creek: New Society Publishers
ISBN/ISSN: 865713596
Obtain From: all major booksellers

Title: Peacemaking in International Conflict: Methods and Techniques

By: Zartman, I. William, ed.; Rasmussen, J. Lewis, ed.
Date: 1997
This book assesses the usefulness and limitations of the skills and methods needed for international peacemaking. Along with describing traditional approaches, newer, "nonofficial" approaches are also discussed.
Publisher: Herndon, VA: USIP Press
Pages: 432
ISBN/ISSN: ISBN: 1878379607
Obtain From: USIP Press

Title: Lessons from Analogical Reasoning in the Teaching of Negotiation

By: Gillespie, James J.; Thompson, Leigh L.; Loewenstein, Jeffrey
Date: 1999
After two decades of spectacular growth in negotiation research, teaching, and application, it is appropriate to pause and consider how negotiators learn, a strikingly fundamental but infrequently examined issue. In this report, the authors present some initial and on-going research and thinking on learning about negotiation skills, providing one view of the relationship between negotiation pedagogy and negotiation practice.
Publisher: Program on Negotiation at Harvard Law School

Title: Everyone Wins! Cooperative Games and Activities

By: Luvmour, Sambhava ; Luvmour, Josette
Date: 1990
This book details a number of games designed to encourage conflict resolution skills such as cooperation.
Publisher: New Society Publishers
ISBN/ISSN: 865711909
Obtain From: all major booksellers

Title: Forever Foreigners or Honorary Whites? : The Asian Ethnic Experience Today

By: Tuan, Mia
Date: 1999
Mia Tuan uses her sociological skills to paint a disturbing portrait of the hidden and not-so-hidden injuries of race suffered by Californians who have not been here for many generations. --Herbert Gans, Columbia University
Publisher: Rutgers University Press
ISBN/ISSN: 813526248

Title: Mediation Across Cultures - A Handbook About Conflict and Culture

By: Myers, Selma; Filner, Barbara
Date: 1993
Myers and Filner advocate the use of mediation in cross-cultural disputes. Culture has an impact on mediation, and mediators can use mediation as a forum for increased cultural understanding if they have the skills to prevent culture from becoming a hurdle.
Publisher: San Diego: San Diego Mediation Center

Title: Instant Negotiation: Reaching Agreement With Others, Now!

By: Clegg, Brian
Date: 2000
A guide to the strategy and tactics of negotiation and finding common ground. Show how to hone negotiation skills, such as intuition, logic, and the dynamics of pressure and holding back. Offers more than 70 self-development exercises to help readers develop negotiation skills quickly.
Publisher: Stylus Publishing
Pages: 138
ISBN/ISSN: ISBN: 0749433876
Obtain From: Major booksellers and libraries.

Title: How to Communicate Effectively and Handle Difficult People

By: Ni, Preston C.
Date: 1999
This book describes in detail communication skills that can help one effectively attack issues and not people. It also has a step-by-step guide to conflict resolution.
Publisher: Burgess Publishing
Pages: 64
ISBN/ISSN: ISBN: 0808765809
Obtain From: major booksellers

Title: Locally Unwanted Change: The Case of GSX

By: Kaufman, Sanda; Smith, Janet
Date: 1997
To date, attention to conflict surrounding the siting of locally unwanted land uses (LULUs) has produced guidelines and strategies for the siting process, including planner intervention. It is proposed that the task of changing an existing unwanted land use has not received equal attention and poses special problems for parties involved in the decision making process. The issues, the space of alternative solutions, and some consequences of limited planner involvement are illustrated with a case: the closing down of the GSX Chemical Services of Ohio hazardous waste processing facility in Cleveland. The unpredictability and poor quality of outcomes as well as the costs of conflict to the host community illustrated by this case suggest the need for proactive planner participation in such changes. We use the GSX case to examine what is specific to change in existing unwanted land uses and what could benefit from planners? skills and their position as active negotiators on behalf of the public interest. We explore some ways in which planner intervention could enable a transparent decision making process that is inclusive of all concerns, whether represented or not, and that is based on accurate and shared information. - Abstract
Publisher: Sage Publications
Pages: 188-200
ISBN/ISSN: Sage Publications, Libraries

Title: Social Psychological Study of Conflict Resolution: May Day, 1970, At Yale University and New Haven, Connecticut (Peace, Nonviolence, Justice, Best Case Scenario), A

By: Dean, Dorothy Goodrich
Date: 1985
Recognition of the existence of the problem of how to control nuclear weapons and prevent mass destruction leads me to an exploration of alternatives to violence; specifically, the fields of conflict management and conflict resolution. The understanding and application of potential tools which psychologists, mediators, and others may use as resources in constructive solutions to conflict has been handicapped by inadequate research. Through the study of a specific event, a "best case scenario," the process of nonviolent conflict resolution was explored. Interviews with key participants, the use of personal documents, historical and archival materials, including tapes and transcripts enabled a systematic and comparative analysis for the purpose of documenting the skills, characteristics, and attitudes which enhanced the process. Significant themes, mechanisms, and resources emerged from this research, which may potentially contribute to the area of peace and disarmament studies.
Publisher: Boston University
Pages: 213

Title: Teaching Interpersonal Skills for Negotiation and for Life

By: Bordone, Robert
Date: 2000
This article describes the effects and results of students' participation in Harvard Law Negotiation Workshop's Interpersonal Skills Exercise. IPS helps students develop interpersonal skills they may have difficulty with. All aspects of the IPS are covered.
Publisher: Cambridge, MA: Harvard Law School
Pages: 377-385
ISBN/ISSN: 0748-4526
Obtain From: On-line at:

Title: Think Before You Speak: A Complete Guide to Strategic Negotiation

By: Lewicki, Roy J.; Hiam, Alexander; Olander, Karen Wise
Date: 1996
...Roy Lewicki schools readers in a rational systematic approach to negotiations?both the occasional formal ones and the far more common informal ones that fill our days and affect the quality of our lives and work. Step-by-step he takes them through the entire process, along the way imparting his coveted advice and guidance and describing proven techniques for effectively analyzing strategic issues, selecting a suitable strategy, planning the negation process, managing the negotiation process, and fine-tuning strategic negotiating skills. - Editorial Review
Publisher: John Wiley & Sons
ISBN/ISSN: 471013218
Obtain From: Major booksellers, Libraries