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Trainers Conflict Resolution Bookshelf

Note: Each issue of our Conflict Management in Higher Education Report includes some reviews of books and resources. See our table of contents to past resource reviews for quick access.

On this page we provide somewhat random selection of books on topics we think might interest trainers working in our field.

Recently Released - Mediation-related

From Our Bookshelf

Title: Creating a Healthy Organizational Climate

By: Bolding, James T.; Van Patten, James J.
Date: 1982
ABSTRACT: Four areas of college management responsibility are reviewed: the mission of the organization; administrator/faculty relationship; individual stress; and measuring organizational health. According to Argyris (1980) an organization updates its goals (1) as a consequence of detecting and solving routine problems, and (2) through periodical reexamination of the governing policies and values of the organization. A survey of higher education professional organizations (Boulding and Van Patten, 1980) indicates that six of the top seven faculty concerns dealt with a lack of humaneness and justice within the organization. Ways to improve administrator/staff relationships include encouraging bona fide, responsible dissent and allowing faculty representation in governance. The effectiveness of collective negotiations depends on the good will and overall consensus of all groups involved in campus governance. The following types of individual stress are addressed: burnout, role conflict, peer cohesiveness, and general morale. Signs of psychological burnout are a signal that the organization is causing problems. Faculty members are not always able to cope effectively with organizational politics. Research identifies role conflict and role ambiguity as principal sources of organizational stress (Parasuraman and Allutto, 1981). Latham and Kinne (1974) found that individuals in a healthy organization find satisfaction in working together to accomplish shared goals. Four important leadership skills to facilitate peer cohesiveness are identified, including mediating conflict and building networks. Approaches that have been used to maintain and improve morale include human potential seminars and the holistic health movement. Organizational types identified by Likert (1961) and research on the measurement of organizational health are noted. (SW)
Pages: 9-Jan

Title: What Makes a Good Mediator? Ask a Middle School Student

By: Davis, Albie M.
Date: 1994
This short article details the authors experience of meeting with a group of middle school students who came up with a list of skills they thought were important for a mediator to have.
Publisher: New York, New York: Plenum Publishing Corporation
Pages: 87-90
ISBN/ISSN: Plenum Press, Libraries

Title: Negotiating Rationally (Reprint edition)

By: Bazerman, Max M. ; Neale, Margaret M.
Date: 1993
This book outlines important pieces of advice on negotiation strategy and skills.
Publisher: New York: Free Press
ISBN/ISSN: ISBN: 0029019869
Obtain From: Libraries, Online, and Free Press.

Title: Team Building Patterns of Academic Groups

By: Kormanski, Chuck
Date: 1990
Used group development stage theory to investigate team development patterns in an academic setting. Twenty-nine teams of undergraduate college students enrolled in a study skills improvement course met weekly for five weeks and completed the Team Development Rating Scale at the conclusion of the meeting. Found some support for three patterns of team development. (Author/PVV)
Pages: 206-214

Title: Sitting in the Fire: Large Group Transformation Using Conflict and Diversity

By: Mindell, Arnold
Date: 1995
Sitting in the Fire will introduce you to innerwork as a way to overcome the fear of conflict. You will gain understanding of the cultural, personal and historical issues that underlie multicultural violence. You will acquire some of the skills necessary to work with large groups of people. The fire that burns in the social, psychological and spiritual dimensions of humanity can ruin the world. Or this fire can transform trouble into community. It's up to us. We can avoid contention, or we can fearlessly sit in the fire, intervene and prevent world history's most painful errors from being repeated. --- Foreward
Publisher: Portland: Lao Tse Press

Title: Case for "Structured Negotiation" in Sexual Misconduct Cases, The

By: Weddle, C. J.
Date: 1992
The author sets forth six conditions that prescribe the use of structured negotiation of sexual misconduct cases on campus: a) both parties voluntarily agree to participate and may withdraw at any time; b) skilled mediators participate in the process both to assist students in reaching agreement and to balance the power dynamics; c) the discipline system stands as a next step and enforces negotiated agreements; d) a representative of the institution must approve the settlement before a commitment is made to the college to enforce it; e) the parties are advised that only minimal internal documentation will be created and that records will be destroyed when both have graduated; nonetheless, both are also cautioned that the college or university cannot guarantee confidentiality in the event civil proceedings or criminal charges are initiated; f) both parties are urged to confer with parents/family members and with legal counsel before entering into the mediation process. (p. 291)
Pages: 291-292

Title: Manual for Group Facilitators, A

By: Center for Conflict Resolution, ed.
Date: 1999
This manual was written in order to share with others some of the information and skills that we, members of the Center for Conflict Resolution, have been developing over the past seven years. The Center for Conflict Resolution is a non-profit, educational organization. Through workshops, consultation, intervention and a resource center we provide information on conflict, group process and problem solving to other groups. We have also sponsored several conferences on peace-related issues and social concerns and have provided training for nonviolent action. Since our inception in 1970 we have been in a constant state of evolution as we attempt--both as a group and as individuals--to find ways of combining education and action in areas of peace and social justice. -Spunk Library
Publisher: Fellowship for Intentional
ISBN/ISSN: ISBN: 0960271473
Obtain From: major booksellers

Title: Mediation Across Cultures - A Handbook About Conflict and Culture

By: Myers, Selma; Filner, Barbara
Date: 1993
Myers and Filner advocate the use of mediation in cross-cultural disputes. Culture has an impact on mediation, and mediators can use mediation as a forum for increased cultural understanding if they have the skills to prevent culture from becoming a hurdle.
Publisher: San Diego: San Diego Mediation Center

Title: Department Chair: New Roles, Responsibilities and Challenges, The

By: Seagren, Alan T
Date: 1993
This digest explores the changing role of the academic department chair in the areas of leadership, influence, and faculty development. The paper uses research insights to explore the situation of an academic chair who is squeezed between the demands of upper administration and the expectations of faculty, staff, and students. Studies of the roles and responsibilities of chairs consistently show that the chair's role is ambiguous, unclear in authority, and difficult to classify as faculty or administrator. The tradition of faculty ownership dictates that chair leadership must emphasize empowering activities. The most effective use of political influence and power understands the political forces and processes of the institution and maneuvers groups and coalitions to achieve the autonomy and control necessary to a strong department. Faculty evaluation provides the chair with a powerful opportunity for developing quality. In addition, the chair must recognize how institutional type, history, and culture, model of governance, and discipline can influence what is expected. In the coming years chairs will need a program of professional development on many fronts to acquire the skills to address the complex challenges they will face.
Publisher: ERIC Clearinghouse on Higher Education, George Washington Univ.
Pages: 4
Obtain From: ERIC

Title: Social Psychological Study of Conflict Resolution: May Day, 1970, At Yale University and New Haven, Connecticut (Peace, Nonviolence, Justice, Best Case Scenario), A

By: Dean, Dorothy Goodrich
Date: 1985
Recognition of the existence of the problem of how to control nuclear weapons and prevent mass destruction leads me to an exploration of alternatives to violence; specifically, the fields of conflict management and conflict resolution. The understanding and application of potential tools which psychologists, mediators, and others may use as resources in constructive solutions to conflict has been handicapped by inadequate research. Through the study of a specific event, a "best case scenario," the process of nonviolent conflict resolution was explored. Interviews with key participants, the use of personal documents, historical and archival materials, including tapes and transcripts enabled a systematic and comparative analysis for the purpose of documenting the skills, characteristics, and attitudes which enhanced the process. Significant themes, mechanisms, and resources emerged from this research, which may potentially contribute to the area of peace and disarmament studies.
Publisher: Boston University
Pages: 213

Title: Desired Competencies of the Chief Student Affairs Officer as Perceived by College Presidents

By: Randall, Kathleen; Globetti, Elaine
Date: 1992
Examined desired competencies of chief student affairs officer as perceived by college presidents (n=149) at four-year institutions. The findings revealed that institutional presidents perceived that personal and interpersonal skills were competencies most desired in chief student affairs officer. Respondents ranked integrity as top competency, followed by commitment to institutional mission, conflict resolution skills, decisiveness, and motivation. (Author/NB)
Pages: 54-61

Title: Anatomy of Conflict - Topic #1 in a Series of International Security and Conflict Curricula for Grades 7-12 and Community College, The

By: Riddle, Robin
Date: 1988
This four-day unit is designed for use in social studies and/or literature classes at secondary (7-12) and community college levels as a general introduction to conflict on personal, group, and world levels. The unit introduces students to and familiarizes them with the characteristics and mechanisms of conflicts at all levels and with basic conflict resolution/management alternatives. Students define conflict, divide it into separate elements, and apply these elements to conflict analysis on all levels. As a result students understand conflicts as phenomena with causes, consequences and different possible outcomes, and not as isolated events that should necessarily be either avoided or sought. Students also discuss controversial issues such as the morality of conflict and whether a link exists between personal and international conflict behavior and its resolution. The overall purpose of these activities is to develop students' analytic and critical skills regarding conflict. Five appendices appear at the end of the unit: (1) Related Activities; (2) Connections to Textbooks; (3) Connections to California's History/Social Science Framework and Model Curriculum Standards; (4) Bibliography; and (5) Educational Philosophy. (DB)
Publisher: Stanford, CA: Stanford University: Stanford Program on International and Cross Cultural Education
Pages: 55
Obtain From: ERIC

Title: But She Started It!: A Conflict Resolution Manual for Parents and Teachers

By: Heitfield, Judye L.
Date: 1999
This is a manual for parents and teachers to help them learn the skills needed to resolve conflict productively with their children and students.
Publisher: First Books Library
Pages: 98
ISBN/ISSN: ISBN: 1587211270
Obtain From: major booksellers

Title: Teaching Interpersonal Skills for Negotiation and for Life

By: Bordone, Robert
Date: 2000
This article describes the effects and results of students' participation in Harvard Law Negotiation Workshop's Interpersonal Skills Exercise. IPS helps students develop interpersonal skills they may have difficulty with. All aspects of the IPS are covered.
Publisher: Cambridge, MA: Harvard Law School
Pages: 377-385
ISBN/ISSN: 0748-4526
Obtain From: On-line at:

Title: Manual on Nonviolence and Children, A

By: Judson, Stephania, ed.
Date: 1984
This book gives examples of games and techniques adults can use to teach children cooperation and other conflict resolution skills.
Publisher: Philadelphia: New Society Press
Pages: 152
ISBN/ISSN: ASIN: 086571035X
Obtain From: out of print, find in libraries