Main Quad » Training Center Home »

Trainers Conflict Resolution Bookshelf

Note: Each issue of our Conflict Management in Higher Education Report includes some reviews of books and resources. See our table of contents to past resource reviews for quick access.

On this page we provide somewhat random selection of books on topics we think might interest trainers working in our field.

Recently Released - Mediation-related

From Our Bookshelf

Title: Coping with International Conflict: A Systematic Approach to Influence in International Negotiation

By: Fisher, Roger, ed.; Schneider, Andrea K.; Borgwardt, Elizabeth
Date: 1996
This text combines the clear, concise, proven principles and practice of conflict management from Fisher's bestseller Getting to Yes with the newest problem-solving approaches to international relations. Many of the concepts presented grew out of materials Fisher and his colleagues use in their international consulting work to teach problem-solving and conflict management skills to diplomats and heads of state involved in contentious international disputes. Exercises, applications, examples, readings, and anecdotes guide readers through the processes of diagnosing and prescribing approaches to real-world conflicts.
Publisher: Prentice-Hall
Pages: 287
ISBN/ISSN: ISBN: 0135916372
Obtain From: Major booksellers and libraries.

Title: Peacemaking in International Conflict: Methods and Techniques

By: Zartman, I. William, ed.; Rasmussen, J. Lewis, ed.
Date: 1997
This book assesses the usefulness and limitations of the skills and methods needed for international peacemaking. Along with describing traditional approaches, newer, "nonofficial" approaches are also discussed.
Publisher: Herndon, VA: USIP Press
Pages: 432
ISBN/ISSN: ISBN: 1878379607
Obtain From: USIP Press

Title: Coach's Handbook: Exercises for Resolving Conflict in the Workplace, The

By: Ursiny, Timothy E.
Date: 1999
This book helps management gain skills to enhance workplace success, and minimize workplace conflict.
Publisher: Advantage Coaching and Training
Pages: 83
ISBN/ISSN: ISBN: 1929314000
Obtain From: major booksellers

Title: Dynamite Salary Negotiations: Know What You're Worth and Get It!, 3rd Edition

By: Krannich, Ronald L.; Krannich, Caryl Rae
Date: 1997
Dynamite Salary Negotiations focuses on money, specifically how the reader can most effectively position himself to receive the highest compensation for a particular position. This book is especially useful because it openly discusses the traditionally secretive process of salary negotiation. In the United States especially, discussing one's salary and how he/she negotiated his/her last salary is a cultural taboo; therefore, it is very difficult to learn from others how to develop this skill. In contrast, many people will give you tips based on their experience about how they successfully engaged in a job search or how they performed in an interview. This book uses a direct style to compensate for the gaps that our culture has created allowing the reader to develop skills and techniques that will help him/her with the last step in accepting a position. --- kique4u
Pages: 227
ISBN/ISSN: ISBN: 157023079X
Obtain From: Major booksellers and libraries.

Title: Interpersonal Conflict, 5th Edition

By: Hocker, Joyce L.; Wilmot, William W.
Date: 1997
This book introduces students to the theory and practice of conflict management. The work discusses the primary elements of conflicts that arise in families, organizations, and interpersonal relationships. In addition to theory, the book teaches readers skills for handling conflict situations, thus tying theory to practice.
Publisher: McGraw Hill, College Division
Pages: 236
ISBN/ISSN: ISBN: 0697327248
Obtain From: Major booksellers and libraries.

Title: How to Talk So Kids Will Listen and Listen So Kids Will Talk (20th Edition)

By: Faber, Adele ; Mazlish, Elaine
Date: 1999
This book provides parents with a comprehensive tool kit of communication skills for improving relationships with their children.
Publisher: New York: Avon Books
ISBN/ISSN: ISBN: 0380811960
Obtain From: Libraries and major booksellers.

Title: Middle-of-the-Road Activists: Carrie Chapman Catt and the National Committee on the Cause and Cure of War

By: Schott, Linda
Date: 1996
The National Committee on the Cause and Cure of War (NCCCW) was largely an educational organization that had been developed by other groups and activists. Due to its role as an educational organization, the NCCCW increased its participants' knowledge but did not serve significantly to advance their skills. The structure of NCCCW conferences promoted the passive acquisition of knowledge, to which most women would not otherwise have had access, instead of political action and leadership. The NCCCW also made no attempt to include working-class women or women of color and drew its membership almost entirely from middle-class European American women. Moderate in its policies and limited in its membership, the NCCW by defining itself as "middle-of-the-road," implicitly marginalized other women and other political positions.
Publisher: Cambridge, MA: Blackwell Publishers
Pages: 21-Jan
ISBN/ISSN: Blackwell Publishers, Libraries

Title: Components of Cultural Competence: Attitudes, Knowledge, and Skills.

By: Okayama, Chet M.; Furuto, Sharlene B.C.L.; Edmondson, James
Date: 2001
Explores attitudes, knowledge, and skills of cultural competence needed to work effectively with multicultural clients in social work practice.
Publisher: Allyn & Bacon

Title: Mediation & Arbitration by Patrol Police Officers

By: Cooper, Christopher
Date: 1999
This book details how mediation skills can be employed by police officers in calls involving interpersonal disputes and domestic situations which don't involve violence.
Publisher: University Press of America
Pages: 88
ISBN/ISSN: ISBN: 0761813683
Obtain From: major booksellers

Title: Mennonite Conciliation Service Mediation and Facilitation Training Manual (4th Edition)

By: Mennonite Conciliation Service
Date: 2000
Chock-full of good ideas. More than 300 pages of conflict management foundations and skills, covering interpersonal problem-solving and group facilitation. Chapters focus on faith/spirituality, theory, communication, the mediation process, group facilitation, group conflict dynamics, standards for practice, pedagogy. $33
Publisher: Akron, PA
Pages: 300 pp.
Obtain From: Contact the MCC Library: 717-859-1151

Title: Mediation, Principles & Practice, 2nd Edition

By: Kovach, Kimberlee K.
Date: 1999
MEDIATION: PRINCIPLES AND PRACTICE combines the theory, law and practice of mediation into a book that is primarily intended for use in mediation skills based courses and for individuals that are beginning the practice of mediation.
Publisher: West Publishing Company
Pages: 397
ISBN/ISSN: ISBN: 0314228659
Obtain From: Major booksellers and libraries.

Title: Coping Strategies Utilized By Selected Administrators In The California Community College System

By: Wady, Gwyndolyn
Date: 1998
Purpose. The purpose of this study was to identify and describe the administrative stresses and coping strategies utilized by selected administrators in the California Community College system to manage the job pressures associated with the execution of their official job functions. These administrative leaders had to occupy a position in the Executive, Managerial, and administrative category and be a member of the Association of California Community College Administrators (ACCCA). A survey was conducted by questionnaire. Three hundred and four questionnaires were sent; 181 were returned for a 60 percent return rate. Methodology. Descriptive and inferential statistics were used to report the data collected. Twenty coping strategies were identified and categorized from the literature. Respondents were asked to recall a recent difficult situation on the survey. The Chi-Square Test of Unequal Expected Frequencies, using the.05 level of confidence, was used to assess differences in the use of coping strategies by the selected administrators. Conclusion. The data indicated that there were statistically significant differences between coping strategies utilized by community college administrators. There were no significant differences among administrators in their selection of coping strategies in relation to age and years of experience. Certain coping strategies that relate to gender and ethnicity variables did evidence significant differences. The data indicated that problem solving and taking action were identified by 93 to 96 percent of the administrators as the most effective stress-reducing coping strategies, with delaying action strategies the least effective. Conflict-mediating pressures were selected as being the greatest source of experienced job pressures; boundary-spanning and undifferentiated pressures were the least experienced. Successful administrators tended to use a variety of coping strategies to reduce stress dependent on their personality and cognitive labeling of job pressures. Recommendations. In today's kaleidoscopic and litigious education environment, aspiring administrators would benefit by extensive training in conflict resolution, mediation, and diversity before promotion to senior educational administration positions. These skills and abilities can be acquired through several venues.
Publisher: La Verne, CA: University Of La Verne
Pages: 161
Obtain From:

Title: Viewpoints: A Guide To Conflict Resolution and Decision Making for Adolescents

By: Guerra, Nancy G. ; Moore, Ann ; Slaby, Ronald G.
Date: 1990
This book presents a 10-lesson curriculum designed to teach social problem-solving skills, increase impulse control, promote empathy, and develop prosocial attitudes in adolescents. "The Viewpoints curriculum and the teacher's guide are excellent and practical resources for teaching social problem solving. The student workbook uses language that should be easily understood by adolescents. It contains clear definitions of concepts, provides engaging examples, and allows the students to work on various interpersonal problems." -- Denis G. Sukhodolsky, Journal of Cognitive Psychotherapy
Publisher: Research Press

Title: Manual for Group Facilitators, A

By: Center for Conflict Resolution, ed.
Date: 1999
This manual was written in order to share with others some of the information and skills that we, members of the Center for Conflict Resolution, have been developing over the past seven years. The Center for Conflict Resolution is a non-profit, educational organization. Through workshops, consultation, intervention and a resource center we provide information on conflict, group process and problem solving to other groups. We have also sponsored several conferences on peace-related issues and social concerns and have provided training for nonviolent action. Since our inception in 1970 we have been in a constant state of evolution as we attempt--both as a group and as individuals--to find ways of combining education and action in areas of peace and social justice. -Spunk Library
Publisher: Fellowship for Intentional
ISBN/ISSN: ISBN: 0960271473
Obtain From: major booksellers

Title: Competing Globally: Mastering Cross-Cultural Management and Negotiations

By: Elashmawi, Farid
Date: 2001
To book seeks to enhance the reader's skills in communicating, managing, marketing, and negotiating across cultures. Topics covered include communicating across cultures, negotiating across cultures, international marketing, and multicultural management skills.
Publisher: Butterworth-Heinemann
Pages: 320
ISBN/ISSN: ISBN: 0877193711
Obtain From: Major booksellers and libraries.