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Trainers Conflict Resolution Bookshelf

Note: Each issue of our Conflict Management in Higher Education Report includes some reviews of books and resources. See our table of contents to past resource reviews for quick access.

On this page we provide somewhat random selection of books on topics we think might interest trainers working in our field.

Recently Released - Mediation-related

From Our Bookshelf

Title: Gentle Art of Verbal Self-Defense at Work, The (Second Edition)

By: Elgin, Suzette Haden
Date: 2000
This book serves as a self-help guide to negotiation skills and is directed at a lay audience.
Publisher: Prentice-Hall
Pages: 340
ISBN/ISSN: ISBN: 0-7357-0089-0
Obtain From: Prentice-Hall or major booksellers.

Title: Using the Theory of Planned Behavior to Induce Problem Solving in Schools

By: Shapiro, Daniel L.; Watson, Andrew
Date: 2000
A growing body of research suggests that students are able to learn skills of conflict resolution, but rarely apply them in real-world disputes. In this essay, the authors focus on ways to increase the likelihood that students in disputes will use problem-solving techniques rather than resorting to violence.--Negotiation Journal
Publisher: New York: Plenum Publishers
Pages: 183-190
Obtain From: Plenum publishers or libraries.

Title: Higher Education as Preparation for the Handling of Controversial Issues

By: Collier, K. G.
Date: 1984
Higher education focuses largely on acquisition of knowledge and development of skills of rigorous argument, rarely giving attention to subjective perceptions or subjective value assumptions, in either the parties of a controversy or the student himself. Elements of the college curriculum, when properly developed, can help students identify subjective factors. (MSE)

Title: Think Before You Speak: A Complete Guide to Strategic Negotiation

By: Lewicki, Roy J.; Hiam, Alexander; Olander, Karen Wise
Date: 1996
...Roy Lewicki schools readers in a rational systematic approach to negotiations?both the occasional formal ones and the far more common informal ones that fill our days and affect the quality of our lives and work. Step-by-step he takes them through the entire process, along the way imparting his coveted advice and guidance and describing proven techniques for effectively analyzing strategic issues, selecting a suitable strategy, planning the negation process, managing the negotiation process, and fine-tuning strategic negotiating skills. - Editorial Review
Publisher: John Wiley & Sons
ISBN/ISSN: 471013218
Obtain From: Major booksellers, Libraries

Title: From Conflict to Harmony: A Heterogeneous Group in a Business Communication Class in Turkey

By: Usluata, Ayseli
Date: 1997
Describes how the teacher of a course in business communication for first-year students at a university in Turkey used group work and collaborative learning strategies to help students experience the value of working with others and develop intercultural communication skills. Notes that, at semester's end, 85% of students favored heterogeneous over homogeneous group work. (SR)
Pages: 124-133

Title: Conflict Resolution: Effects Of Authoritarianism On Effectiveness Of Mediators

By: Thigpen, Jereline
Date: 1992
The purpose of this study was to examine the relationship between authoritarianism and mediation skill. A total of 28 mediators from the Peninsula Conflict Resolution Center (PCRC) participated in the study. Of the total, 19 of the mediators were frequently used by the PCRC (study group). The remaining 9 were infrequently used (comparison group). The 28 mediators were asked to complete the California Psychological Inventory (CPI). The Tolerance and Flexibility scales were used to measure authoritarianism. The mediators were rated by the managers on skill in five different areas: (a) rapport building skill, (b) communication skills, (c) process facilitation, (d) ability to remain neutral, and (e) nonverbal cues. It was hypothesized that authoritarian mediators would be poorer performers as mediators than their non-authoritarian counterparts. Contrary to the expectation, no support was found for the hypothesis. However, the sample was made up of a fairly homogeneous group which contained few mediators classified as authoritarian. In terms of the structural typology of the CPI, 26 of the mediators fell in the externality range. This suggests that the trait of externality may be an important variable in relation to mediation ability. With regards to the norm-favoring and norm-doubting poles, the mediators were evenly split with 14 in the norm-favoring hemisphere and 14 in the norm-doubting hemisphere. The results of the study underscore the need for updated, sophisticated measures of authoritarianism as well as reliable consistent measures of mediation skill.
Publisher: Berkeley, CA: California School of Professional Psychology-Berkeley/Alameda
Pages: 89
Obtain From:

Title: Mediation & Arbitration by Patrol Police Officers

By: Cooper, Christopher
Date: 1999
This book details how mediation skills can be employed by police officers in calls involving interpersonal disputes and domestic situations which don't involve violence.
Publisher: University Press of America
Pages: 88
ISBN/ISSN: ISBN: 0761813683
Obtain From: major booksellers

Title: Creative Decision Making: Using Positive Uncertainty

By: Gelatt, H. B., Ed.D.
Date: 1991
This guide teaches intuitive and rational skills useful for making decisions in uncertain environments.
Publisher: Crisp Publications
Pages: 70
ISBN/ISSN: 1560520981

Title: Reflections on Turkish Cypriot and Greek Cypriot Students' Perceptions of the Cyprus Conflict: Implications for Peace Education

By: Erduran, Sibel
Date: 1996
This study traces Turkish Cypriot and Greek Cypriot students' perceptions of the Cyprus conflict. The data comes from a 1993 Harvard workshop which included 11 Turkish Cypriot and 38 Greek Cypriot students. The workshop was a collaboration of Harvard's Conflict Management Group, AMIDEAST, and US AID. The objective of the workshop was to teach students effective negotiation skills, such as identification of students' perceptions. The primary purpose of the study was to determine how perceptions of involved parties compared. Written workshop products were coded for certain features and examined. Results indicate that students' perceptions differed greatly but their willingness to communicate and seek solutions that would best suit both parties' interests suggest that the negotiation skills targeted towards these ends were initiated. Investigations based on psychology of ethnic and political violence can provide access to individuals' perceptions and, when coupled with other strategies of conflict resolution, can be vital in attaining peace education. (EH)
Publisher: New York, NY: American Educational Research Association
Pages: 30
Obtain From: ERIC

Title: When Push Comes To Shove: A Practical Guide to Mediating Disputes

By: Slaikeu, K.A.
Date: 1996
Karl A. Slaikeu covers the basic interpersonal and communications skills needed to mediate conflict, presenting a five-step mediation process, and coaches the reader through each phase. The author also addresses mediation "on the fly" where a more structured process is not possible or called for.
Publisher: Jossey-Bass
ISBN/ISSN: 078790161X
Obtain From: all major booksellers

Title: Reaching for Higher Ground in Conflict Resolution: Tools for Powerful Groups and Communities

By: Dukes, E. Franklin; Piscolish, Marina A.; Stephens, John B.
Date: 2000
This book includes a wealth of examples and practical advice on how to guide groups to: articulate the values they hold dear, develop the principles that will guide their efforts, and clarify the shared expectations that will be honored throughout their work. Here you will find the knowledge and learn the skills necessary to demystify and facilitate conflict transformation and successful group problem solving.
Publisher: San Francisco, CA: Jossey-Bass
Pages: 288
ISBN/ISSN: ISBN: 0-7879-5058-0
Obtain From: Major booksellers, Libraries, Jossey-Bass

Title: Family Mediation Handbook

By: Landau, Barbara; Bartoletti, Mario; Mesbur, Ruth
Date: 1997
This book covers topics such as: an explanation of family mediation, comparisons with other conflict resolution processes, detailed checklists of the skills and stages of family mediation, and precedent documents that can be used by anyone planning to develop a practice in family mediation.
Publisher: Toronto: Butterworths
Pages: 332

Title: Cooperation in Academic Negotiations: A Guide to Mutual Gains Bargaining

By: Birnbaum, Robert; et al.
Date: 1985
A guide to mutual gains bargaining (MGB) is presented for faculty union leaders and college administrators, as well as school systems. MGB is based on applied behavioral sciences concepts and the use of bargaining teams and emphasizes problem-solving and improving communications and campus relationships. Two different uses of the mutual gains concept are described: (1) work by a neutral third party on-campus to help renegotiate a contract and (2) a workshop with three unionized campuses. Theoretical bases for MGB are considered, with attention to intergroup competition and attribution, integrative bargaining and distributive bargaining, and intraorganizational bargaining. For each topic, a fictional dialogue at the negotiating table or in caucus is presented, followed by a nontechnical summary of theory, and exercises or simulations. This format is also used to introduce the following skills for MGB: problem-solving, issue control and fractionating conflict, organizing, and using dual-track governance. The Academic Bargaining Questionnaire is presented, along with information on use of the results, which help campus groups assess their bargaining relationship and ways to make bargaining more constructive. Finally, steps to implement MGB are covered. (SW)
Publisher: Rutgers, The State Univ., New Brunswick, N.J. Inst. of Management and Labor Relations.

Title: Non-State Actor Influence in the Negotiations of the Convention to Combat Desertification

By: Corell, Elisabeth
Date: 1999
This article explores the role of expertise in decision-making by studying the influence of non-state actors in the negotiations of the Convention to Combat Desertification. Actors possessing issue-relevant knowledge and the skill and judgment in how to use this knowledge ? often referred to as experts ? are consulted on specific issues and may exert influence over the result of negotiating processes. Conventional wisdom suggests that since they are requested to provide advice, scientific advisers are likely to wield high levels of influence at certain moments in environmental negotiations. There is also a growing literature that suggests that NGOs have increasing influence in such negotiations. This article examines both these propositions.
Publisher: Kluwer Academic Publishers
ISBN/ISSN: 1382-340X

Title: Negotiating Environmental Agreements: How to Avoid Escalating Confrontation, Needless Costs, and Unnecessary Litigation

By: Susskind, Lawrence E.; Levy, Paul F.; Thomas-Larmer
Date: 2000
This book grows out of the authors' many years of practical experience, research, and teaching in the field of environmental dispute resolution. Since 1995, they have conducted semiannual seminars to provide business leaders and regulators with the skills to handle environmental negotiations more effectively. The authors' strategy is the "mutual gains approach," proven to produce fairer, more efficient, stable, and wiser results.
Publisher: Washington, D.C.: Island Press
Obtain From: Major bookstores