Self-Help Reading Materials from the University of Colorado Ombuds Office

  The University of Colorado’s Ombuds Office works to support constructive conflict resolution on their campus. One way that they support this is by providing thoughtful reading materials for patrons to help them resolve their own conflicts in effective and non-escalatory ways. Lots of good stuff here. Materials in the Self-Help Reading Materials collection include the following:

Apologies
Avoiding Roommate Disputes (link currently broken)
Cooperation or Resistance
Do’s and Don’ts for Responding to Complaints About Your Behavior
Informal Strategies for Responding to Sexual Harassment
Ombuds Recommended Reading List
Options for Creating a Record of a Complaint
Do’s and Don’ts for Responding to Complaints
Talking With Your Professor About a Grade
Preparing For Your Mediation
Writing a Letter