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Staff Conflict Resolution Bookshelf

Note: Each issue of our Conflict Management in Higher Education Report includes some reviews of books and resources. See our table of contents to past resource reviews for quick access.

On this page we provide somewhat random selection of books on topics we think might interest staff and administrators working in our field.

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From Our Bookshelf

Title: Getting to Peace: Transforming Conflict at Home, at Work, and in the World

By: Ury, William L.
Date: 1999
In this book, the author proposes a new approach for conflict resolution called the "Third Side," which gets disputants to think outside of perspectives that only allow for two, opposing perspectives. This third side can be filled by the roles of mediation and negotiation. The insights offered by the author can be applies to conflicts in the workplace, at home, or in the community.
Publisher: Viking Press
Pages: 256
ISBN/ISSN: ISBN: 0670887587
Obtain From: Major booksellers and libraries.

Title: Mediation in the Academy: A Workbook for Student Affairs Administrators

By: Kegelman, T.
Date: 1985
Amherst, MA: The Mediation Project
Publisher:
ISBN/ISSN: Mediation Project

Title: Peace Studies: College Courses on Peace and World Order

By: Beitz, Charles R.; et al.
Date: 1973
The publication describes 30 college courses on peace and world order. The purpose is to provide a shared conception of the substantive concerns of peace studies, of the methodological tools available for peace research, and of the potential role of peace education in the formation of a more normative social science worldview. Courses described treat one of the following seven topics: (1) Conflict, Revolution, and Peace; (2) World Order; (3) World Politics; (4) The Third World: Perspectives on Development and Justice; (5) Looking Toward the Future; (6) Social Criticism and Individual Change; and (7) the United States Context. Bibliographies of resource materials are included with each course description. (Author/RM)
Publisher: New York, N.Y.: Institute for World Order

Title: How Neutrals Can Help Bargainers in Troubled Times

By: Birnbaum, Robert
Date: 1983
The use of neutrals in higher education collective bargaining is considered, with specific reference to a pilot project in which a neutral worked for over a year with the administration and faculty union at a two-year public community college. Eighteen propositions that may promote the creative use of third parties are offered, including the following: neutrals can help the bargaining process only when both sides wish to improve their relationships and desire the use of a third party; a neutral can provide assistance, but parties must retain control of their bargaining relationship; a neutral can help parties collect and analyze data concerning their bargaining relationship to provide insight into the problems of their negotiations process and style; a neutral can help establish structures, such as workshops, in which bargaining parties can meet to discuss the nature of their relationship, and the changes that could improve it; neutrals can suggest new structures for bargaining that may help deal with complex issues; and involvement at the table by a neutral can be accepted as nonthreatening and supportive by the parties if it is focused on process and structure, rather than advocating specific substantive positions. (SW)
Publisher:
Obtain From: ERIC

Title: Mending the Cracks in the Ivory Tower: Strategies for Conflict Management in Higher Education

By: Holton, Susan
Date: 1998
Faculty and administrators in higher education inevitably encounter conflict in their complex and challenging roles. With a particular focus on department chairs and deans, this edited volume helps analyze the many kinds of personal and institutional conflicts most commonly faced in higher education and provides the necessary tools and methods for conflict management and resolution. Contributors share their expertise with case studies, questions, examples, and strategies. This book shows how the proper management of conflict can improve working relationships, departments, and entire institutions.
Publisher: Bolton, MA: Anker Publishing Company
Pages: 288
Obtain From: Anker Publishing Company

Title: Directory of Law School Dispute Resolution Courses and Programs: A Directory of Courses, Clinics, Professors, Key Contacts, Sample Course Descriptions, and Teaching Methods in Dispute Resolution

By: Conlin, Ellen; Kumamoto, Brian; Clare, Anne L.
Date: 1986
Washington, DC: American Bar Association Standing Committee on Dispute Resolution
Publisher: 95

Title: Campus Life: In Search of Community

By: Boyer, Earnest
Date: 1990
In this book, Boyer offers six principles of community that when combined together lead to a successful and friendly learning environment. They include: a purposeful community, an open community, a just community, a disciplined community, a caring community, and a celebrative community.
Publisher: Princeton, NJ: Princeton University Press

Title: Discrimination, Harassment, and the Failure of Diversity Training - What to do Now

By: Hemphill, Helen; Haines, Ray
Date: 1997
The focus of diversity trainers on awareness, understanding and appreciating differences has not resulted in effective training. Hemphil and Haines suggest that diversity training should focus on eliciting change in workplace behaviors.
Publisher: Greenwood Publishing Group
ISBN/ISSN: 1567201091
Obtain From: Major booksellers, Libraries

Title: Leadership Skills for Department Chairs

By: Gmelch, Walter H; Miskin, Val D
Date: 1993
This book discusses The Call for Leadership, Developing an Academic Team, Department Planning: Analysis and Direction, Department Results: Goal Setting, Managing Time: For Department Chairs Only, Managing Conflict Creatively: Valuing Diverse Perspectives, Coping with Stress: Maintaining Your Enthusiasm, and Leadership Trade-Offs and Pay-Offs. -Center for the Advancement of Teaching and Learning
Publisher: Bolton, MA: Anker Pub. Co.

Title: Fairweather's Practice and Procedure in Labor Arbitration, 4th Edition

By: Schoonhoven, Ray J., ed.
Date: 1999
You get complete, updated coverage of: -Labor Arbitration and Enforcement of Statutory Rights In-depth discussion of Gilmer v. Industrial Johnson Corp.--and the line of cases following that case--with regard to compulsory arbitration of statutory claims of employees covered by collective bargaining agreements -Employment Arbitration and Enforcement of Statutory Rights Use of Gilmer by lower courts in requiring arbitration of statutory claims of employees not covered by collective bargaining agreements -Vacation, Enforcement, or Correction Listing of the application by various U.S. Circuit Courts of the Misco decision involving vacation of awards based on public policy" -Posthearing Procedures New standards for newly discovered evidence and the use of posthearing briefs." -BNA Books
Publisher: Edison, NJ: BNA Books
Pages: 825
ISBN/ISSN: ISBN: 1570181713
Obtain From: Major booksellers and libraries.

Title: Managing Faculty Disputes

By: McCarthy, Jane; Ladimer, Irving; Sirefman, Josef
Date: 1984
This highly focused book (developed by staff from the now defunct Center for Mediation in Higher Education) explores sources of conflict with and among faculty and reviews various sample grievance procedures, advocating for the increased use of informal mediation options. The book is out of print, so check your library or used book sources. -Conflict Management in Higher Education Report
Publisher: San Francisco: Jossey-Bass
Pages: 257
ISBN/ISSN: out of print, obtain from used bookstores, libraries
Obtain From: 1

Title: Conflict Management in Higher Education

By: Holton, Susan; Kramer, Martin
Date: 1995
This special issue of the journal New Directions for Higher Education focused specifically on conflict management in higher education. It provides a well-rounded collection of articles that should be of interest to people working in various higher education domains.
Publisher: San Francisco: Jossey-Bass
Obtain From: Jossey-Bass

Title: Complexities of Higher Education Administration

By: Higgerson, Mary Lou; Rehwaldt, Susan S.
Date: 1993
Based on extensive experience in administration, in teaching, and in running workshops for administrators, the authors have assembled a collection of cases focused on topics common to academic administrators. (Anker Publishing)
Publisher: Bolton, MA: Anker

Title: Managing Conflict

By: Lucas, Ann
Date: 1994
Publisher: San Francisco: Jossey-Bass
Pages: 201-218
Obtain From: Jossey-Bass

Title: Power and Conflict in the University: Research in the Sociology of Complex Organizations

By: Baldridge, Victor
Date: 1971
This classic book, based on Baldridge's experiences working at NYU during a time of great changes, argues in favor of viewing universities as political organizations as opposed to collegial, bureaucratic or purely rational systems. Baldridge explains Rather than a holistic enterprise, the university is a pluralistic system, often fractured by conflicts along the lines of disciplines, faculty subgroups, student subcultures, splits between administrators and faculties, and rifts between professional schools. (p. 107)" -Conflict Management in Higher Education Report
Publisher: New York: John Wiley & Sons
Obtain From: 2