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Staff Conflict Resolution Bookshelf

Note: Each issue of our Conflict Management in Higher Education Report includes some reviews of books and resources. See our table of contents to past resource reviews for quick access.

On this page we provide somewhat random selection of books on topics we think might interest staff and administrators working in our field.

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Recently Released - Mediation-related

From Our Bookshelf

Title: Managing Conflict

By: Lucas, Ann
Date: 1994
Publisher: San Francisco: Jossey-Bass
Pages: 201-218
Obtain From: Jossey-Bass

Title: Teaching Democracy by Being Democratic

By: Becker, Theodore L., ed.; Couto, Richard A., ed.
Date: 1996
This volume links theory to practice by featuring tested techniques in teaching democracy by being democratic in the classroom. The book is divided into three parts and six chapters with an introduction presenting a theoretical and analytical framework of democracy and democratic pedagogy. Part 1 features "The Democratic Classroom" and includes (1) "Students in Charge" (William R. Caspary) and (2) "Personal Empowerment" (Louis Herman). Part 2, "Beyond Classrooms and Internships," contains (3) "Service Learning: Integrating Community Issues and the Curriculum" (Richard A. Couto) and (4) "Applying Democratic Theory in Community Organizations (Richard Guarasci; Craig A. Rimmerman). Part 3, "Innovative Democratic Institutions within the University," discusses (5) "The Community Mediation Service: A Model for Teaching Democracy and Conflict Resolution" (Christa Daryl Slaton) and (6) "Televote: Interactive, Participatory Polling" (Theodore L. Becker). The volume concludes with an afterword, a bibliography, and an index. (CB)
Publisher: Westport, CT: Praeger
Pages: 184

Title: Mediation in the Academy: A Workbook for Student Affairs Administrators

By: Kegelman, T.
Date: 1985
Amherst, MA: The Mediation Project
Publisher:
ISBN/ISSN: Mediation Project

Title: Mediation in the Campus Community: Designing and Managing Effective Programs

By: Warters, William C.
Date: 1999
This practical and comprehensive book offers administrators, faculty, student services professionals, and student groups step-by-step advice on mediation program development. The author draws on case examples and ideas from campuses across the country to illustrate strategies for developing creative and effective responses to conflict. Readers will find a ten-step guide for creating new programs, plus advice on staff training, program promotion, results evaluation, general conflict resolution skills training strategies and more. Sample forms, policy language, promotional materials, mission statements, assessment questions, and a case management script are among the many resources provided.
Publisher: San Francisco: Jossey-Bass Publishers
Pages: 176
ISBN/ISSN: ISBN: 078794789X
Obtain From: Libraries and major booksellers.

Title: Managing Conflict Dynamics: A Practical Approach

By: Capobianco, Sal, Ph.D.; Davis, Mark H., Ph.D; Kraus, Linda A., Ph.D.
Date: 1999
This is a resource for practical approaches to conflict resolution.
Publisher: St. Petersburg, FL: Eckerd College Management Development Institute
Pages: 135
Obtain From: Management Development Institute

Title: Fairweather's Practice and Procedure in Labor Arbitration, 4th Edition

By: Schoonhoven, Ray J., ed.
Date: 1999
You get complete, updated coverage of: -Labor Arbitration and Enforcement of Statutory Rights In-depth discussion of Gilmer v. Industrial Johnson Corp.--and the line of cases following that case--with regard to compulsory arbitration of statutory claims of employees covered by collective bargaining agreements -Employment Arbitration and Enforcement of Statutory Rights Use of Gilmer by lower courts in requiring arbitration of statutory claims of employees not covered by collective bargaining agreements -Vacation, Enforcement, or Correction Listing of the application by various U.S. Circuit Courts of the Misco decision involving vacation of awards based on public policy" -Posthearing Procedures New standards for newly discovered evidence and the use of posthearing briefs." -BNA Books
Publisher: Edison, NJ: BNA Books
Pages: 825
ISBN/ISSN: ISBN: 1570181713
Obtain From: Major booksellers and libraries.

Title: Anatomy of a Mediation: Mock Mediation Vignettes - Plus Analysis, Practice Tips, and Discussion

By: Grumbach, James E. Massachusetts Continuing Legal Education Inc. (1982- )
Date: 1997
Boston, MA (Ten Winter Pl., Boston 02108-4751): Mcle
Publisher: xii, 120

Title: Power and Conflict in the University: Research in the Sociology of Complex Organizations

By: Baldridge, Victor
Date: 1971
This classic book, based on Baldridge's experiences working at NYU during a time of great changes, argues in favor of viewing universities as political organizations as opposed to collegial, bureaucratic or purely rational systems. Baldridge explains Rather than a holistic enterprise, the university is a pluralistic system, often fractured by conflicts along the lines of disciplines, faculty subgroups, student subcultures, splits between administrators and faculties, and rifts between professional schools. (p. 107)" -Conflict Management in Higher Education Report
Publisher: New York: John Wiley & Sons
Obtain From: 2

Title: Directory of Law School Dispute Resolution Courses and Programs: A Directory of Courses, Clinics, Professors, Key Contacts, Sample Course Descriptions, and Teaching Methods in Dispute Resolution

By: Conlin, Ellen; Kumamoto, Brian; Clare, Anne L.
Date: 1986
Washington, DC: American Bar Association Standing Committee on Dispute Resolution
Publisher: 95

Title: New Ways of Managing Conflict

By: Likert, Rensis; Likert, Jane G.
Date: 1976
This book applies a systems theory of conflict to a variety of settings. It is applied to the university environment in the chapter "System 4 Structure Applied to Conflicts in Universities"
Publisher: New York: McGraw-Hill
Pages: 370
Obtain From: McGraw Hill

Title: Conflict Management in Higher Education

By: Holton, Susan; Kramer, Martin
Date: 1995
This special issue of the journal New Directions for Higher Education focused specifically on conflict management in higher education. It provides a well-rounded collection of articles that should be of interest to people working in various higher education domains.
Publisher: San Francisco: Jossey-Bass
Obtain From: Jossey-Bass

Title: Conflict in Personal Relationships

By: Cahn, Dudley
Date: 1994
This book is organized into two parts. The first focuses on conflict on different types of couple relationships -- homosexual, cross cultural, dating but violent, engaged, and married -- and group relationships -- student peers, parents and their young children, and adult children and their aging parents. The chapters not only review past research on conflict in some relationships, but also take a significant step forward in introducing a variety of other relationship types for future research on conflict. These chapters also offer evidence that conflict is experienced differently in different types of interpersonal relationships. The second part of this book describes basic underlying principles and programs for dealing with interpersonal conflicts. Chapters in this section discuss patterns of argument in everyday life, issues associated with competence in interpersonal conflict, and mediation as a form of intervention for resolution. -Lawrence Erlbaum Associates
Publisher: Hillsdale NJ: Lawrence Earlbaum Associates

Title: Spiral of Conflict: Berkeley, 1964, The

By: Heirich, Max
Date: 1971
This sociological study focuses on the dynamics of communication and conflict among students, faculty, and administration. Heirich's careful documentation makes this the most detailed and reliable chronological record of the conflict's events and interactions (Free Speech Movement).
Publisher: New York: Columbia University Press

Title: Leadership Skills for Department Chairs

By: Gmelch, Walter H; Miskin, Val D
Date: 1993
This book discusses The Call for Leadership, Developing an Academic Team, Department Planning: Analysis and Direction, Department Results: Goal Setting, Managing Time: For Department Chairs Only, Managing Conflict Creatively: Valuing Diverse Perspectives, Coping with Stress: Maintaining Your Enthusiasm, and Leadership Trade-Offs and Pay-Offs. -Center for the Advancement of Teaching and Learning
Publisher: Bolton, MA: Anker Pub. Co.

Title: Creative Academic Bargaining: Managing Conflict in the Unionized College and University

By: Birnbaum, Robert
Date: 1980
The evolution of collective bargaining in higher education and factors that lead academic bargaining from destructive conflict to cooperation are examined. Academic bargaining is viewed as a form of shared authority, but one with unusual institutional and organizational problems that may lead toward destructive, rather than constructive conflict. The specific nature of the context, situation, and persons involved in bargaining, and their effect upon the nature of conflict are considered, as are perceptions, behaviors, and communication patterns that are likely to result when groups are locked into traditional bargaining structures. Behaviors and programs that may assist in conflict management and lead the parties toward more creative and constructive bargaining are suggested. A number of dispute resolution techniques that have been developed in industrial bargaining and their application in academic settings are described, as are changes in the traditional bargaining relationship that can be made prior to the initiation of bargaining, or during the bargaining interaction itself. Tactical considerations in creative bargaining, ways of increasing the problem-solving potential in the bargaining institution, the uses of third parties, and other approaches by which behaviors of the parties can change unilaterally to promote creative bargaining relationships are examined. References are included. (SW)
Publisher:
Pages: 270
Obtain From: ERIC