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Staff Conflict Resolution Bookshelf

Note: Each issue of our Conflict Management in Higher Education Report includes some reviews of books and resources. See our table of contents to past resource reviews for quick access.

On this page we provide somewhat random selection of books on topics we think might interest staff and administrators working in our field.

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From Our Bookshelf

Title: Directory of Law School Dispute Resolution Courses and Programs: A Directory of Courses, Clinics, Professors, Key Contacts, Sample Course Descriptions, and Teaching Methods in Dispute Resolution

By: Conlin, Ellen; Kumamoto, Brian; Clare, Anne L.
Date: 1986
Washington, DC: American Bar Association Standing Committee on Dispute Resolution
Publisher: 95

Title: Ombudsman Handbook

By: Hendry, James B.
Date: 1987
This handbook explains the process of settling short-term insurance claims through memoranda and other documents used in the office of the Short-term Insurance Ombudsman.
Publisher: Corporate Ombudsman Assoc., Inc.
Pages: 60+

Title: Conflict in Personal Relationships

By: Cahn, Dudley
Date: 1994
This book is organized into two parts. The first focuses on conflict on different types of couple relationships -- homosexual, cross cultural, dating but violent, engaged, and married -- and group relationships -- student peers, parents and their young children, and adult children and their aging parents. The chapters not only review past research on conflict in some relationships, but also take a significant step forward in introducing a variety of other relationship types for future research on conflict. These chapters also offer evidence that conflict is experienced differently in different types of interpersonal relationships. The second part of this book describes basic underlying principles and programs for dealing with interpersonal conflicts. Chapters in this section discuss patterns of argument in everyday life, issues associated with competence in interpersonal conflict, and mediation as a form of intervention for resolution. -Lawrence Erlbaum Associates
Publisher: Hillsdale NJ: Lawrence Earlbaum Associates

Title: Dispute Resolution Education and Training: A Video Reference Guide

By: Folberg, Jay; Claus, Karen E
Date: 1989
Washington, DC: National Institute For Dispute Resolution
Publisher: 155

Title: Spiral of Conflict: Berkeley, 1964, The

By: Heirich, Max
Date: 1971
This sociological study focuses on the dynamics of communication and conflict among students, faculty, and administration. Heirich's careful documentation makes this the most detailed and reliable chronological record of the conflict's events and interactions (Free Speech Movement).
Publisher: New York: Columbia University Press

Title: Academic Supermarkets: A Critical Case Study of a Multiversity

By: Altbac, Philip; Laufer, R.; et al.
Date: 1971
This edited volume chronicles some of the student upheaval evident in the late 1960s in the United States. Includes articles on topics such as the "Anatomy of Faculty Conflict", "Departmental Clashes", "Four Decades of Activism" (charting student initiated conflicts from 1930-1968) and "Generational Conflict."
Publisher: San Francisco: Jossey-Bass
Pages: 369

Title: Interpersonal Conflict, 5th Edition

By: Hocker, Joyce L.; Wilmot, William W.
Date: 1997
This book introduces students to the theory and practice of conflict management. The work discusses the primary elements of conflicts that arise in families, organizations, and interpersonal relationships. In addition to theory, the book teaches readers skills for handling conflict situations, thus tying theory to practice.
Publisher: McGraw Hill, College Division
Pages: 236
ISBN/ISSN: ISBN: 0697327248
Obtain From: Major booksellers and libraries.

Title: Managing Campus Conflict Through Alternative Dispute Resolution

By: Weeks, Kent
Date: 1999
This 1999 technical assistance manual is from the publisher of Lex Collegii, a quarterly legal newsletter for independent higher education. As explained by the book's publisher, this manual "analyzes and assesses alternative dispute resolution systems available to the college campus. It focuses on widely accepted forms of alternative dispute resolution, how they work, and their application to the collegiate environment. The manual includes data to evaluate options and determine how processes can be adapted to a particular institution and environment. Appendices of policies and forms that can be used for arbitration, mediation, grievance processing, and ombudsman systems is provided."
Publisher: Nashville, TN: College Legal Information, Inc.
Pages: 180
ISBN/ISSN: 1-881434-18-4

Title: Teaching Democracy by Being Democratic

By: Becker, Theodore L., ed.; Couto, Richard A., ed.
Date: 1996
This volume links theory to practice by featuring tested techniques in teaching democracy by being democratic in the classroom. The book is divided into three parts and six chapters with an introduction presenting a theoretical and analytical framework of democracy and democratic pedagogy. Part 1 features "The Democratic Classroom" and includes (1) "Students in Charge" (William R. Caspary) and (2) "Personal Empowerment" (Louis Herman). Part 2, "Beyond Classrooms and Internships," contains (3) "Service Learning: Integrating Community Issues and the Curriculum" (Richard A. Couto) and (4) "Applying Democratic Theory in Community Organizations (Richard Guarasci; Craig A. Rimmerman). Part 3, "Innovative Democratic Institutions within the University," discusses (5) "The Community Mediation Service: A Model for Teaching Democracy and Conflict Resolution" (Christa Daryl Slaton) and (6) "Televote: Interactive, Participatory Polling" (Theodore L. Becker). The volume concludes with an afterword, a bibliography, and an index. (CB)
Publisher: Westport, CT: Praeger
Pages: 184

Title: Power and Conflict in the University: Research in the Sociology of Complex Organizations

By: Baldridge, Victor
Date: 1971
This classic book, based on Baldridge's experiences working at NYU during a time of great changes, argues in favor of viewing universities as political organizations as opposed to collegial, bureaucratic or purely rational systems. Baldridge explains Rather than a holistic enterprise, the university is a pluralistic system, often fractured by conflicts along the lines of disciplines, faculty subgroups, student subcultures, splits between administrators and faculties, and rifts between professional schools. (p. 107)" -Conflict Management in Higher Education Report
Publisher: New York: John Wiley & Sons
Obtain From: 2

Title: Ombuds Handbook: A Practical Guide to Establishing and Operating an Ombuds Office on a College or University Campus, The

By: Griffin, Tim; Hudson, Betty Jo; Rauss, Karen; Sebok, Tom; Wilcox, Linda
Date: 1995
Publisher: University and College Ombuds Association

Title: How Neutrals Can Help Bargainers in Troubled Times

By: Birnbaum, Robert
Date: 1983
The use of neutrals in higher education collective bargaining is considered, with specific reference to a pilot project in which a neutral worked for over a year with the administration and faculty union at a two-year public community college. Eighteen propositions that may promote the creative use of third parties are offered, including the following: neutrals can help the bargaining process only when both sides wish to improve their relationships and desire the use of a third party; a neutral can provide assistance, but parties must retain control of their bargaining relationship; a neutral can help parties collect and analyze data concerning their bargaining relationship to provide insight into the problems of their negotiations process and style; a neutral can help establish structures, such as workshops, in which bargaining parties can meet to discuss the nature of their relationship, and the changes that could improve it; neutrals can suggest new structures for bargaining that may help deal with complex issues; and involvement at the table by a neutral can be accepted as nonthreatening and supportive by the parties if it is focused on process and structure, rather than advocating specific substantive positions. (SW)
Publisher:
Obtain From: ERIC

Title: Managing Conflict

By: Lucas, Ann
Date: 1994
Publisher: San Francisco: Jossey-Bass
Pages: 201-218
Obtain From: Jossey-Bass

Title: New Ways of Managing Conflict

By: Likert, Rensis; Likert, Jane G.
Date: 1976
This book applies a systems theory of conflict to a variety of settings. It is applied to the university environment in the chapter "System 4 Structure Applied to Conflicts in Universities"
Publisher: New York: McGraw-Hill
Pages: 370
Obtain From: McGraw Hill

Title: Anatomy of a Mediation: Mock Mediation Vignettes - Plus Analysis, Practice Tips, and Discussion

By: Grumbach, James E. Massachusetts Continuing Legal Education Inc. (1982- )
Date: 1997
Boston, MA (Ten Winter Pl., Boston 02108-4751): Mcle
Publisher: xii, 120