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Staff Conflict Resolution Bookshelf

Note: Each issue of our Conflict Management in Higher Education Report includes some reviews of books and resources. See our table of contents to past resource reviews for quick access.

On this page we provide somewhat random selection of books on topics we think might interest staff and administrators working in our field.

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From Our Bookshelf

Title: Complexities of Higher Education Administration

By: Higgerson, Mary Lou; Rehwaldt, Susan S.
Date: 1993
Based on extensive experience in administration, in teaching, and in running workshops for administrators, the authors have assembled a collection of cases focused on topics common to academic administrators. (Anker Publishing)
Publisher: Bolton, MA: Anker

Title: Managing Conflict

By: Lucas, Ann
Date: 1994
Publisher: San Francisco: Jossey-Bass
Pages: 201-218
Obtain From: Jossey-Bass

Title: Managing Faculty Disputes

By: McCarthy, Jane; Ladimer, Irving; Sirefman, Josef
Date: 1984
This highly focused book (developed by staff from the now defunct Center for Mediation in Higher Education) explores sources of conflict with and among faculty and reviews various sample grievance procedures, advocating for the increased use of informal mediation options. The book is out of print, so check your library or used book sources. -Conflict Management in Higher Education Report
Publisher: San Francisco: Jossey-Bass
Pages: 257
ISBN/ISSN: out of print, obtain from used bookstores, libraries
Obtain From: 1

Title: Peaceful Persuasion: A Guide to Creating Mediation Dispute Resolution Programs for College Campuses

By: Girard, Kathryn; Townley, Annette; Rifkin, Janet
Date: 1985
A guide to mediation program planning is presented for college campuses. The concept of a college mediation program is considered, along with issues of needs, benefits, program focus, and goals.
Publisher: Amherst, MA: The Mediation Project

Title: Campus Life: In Search of Community

By: Boyer, Earnest
Date: 1990
In this book, Boyer offers six principles of community that when combined together lead to a successful and friendly learning environment. They include: a purposeful community, an open community, a just community, a disciplined community, a caring community, and a celebrative community.
Publisher: Princeton, NJ: Princeton University Press

Title: Teaching Democracy by Being Democratic

By: Becker, Theodore L., ed.; Couto, Richard A., ed.
Date: 1996
This volume links theory to practice by featuring tested techniques in teaching democracy by being democratic in the classroom. The book is divided into three parts and six chapters with an introduction presenting a theoretical and analytical framework of democracy and democratic pedagogy. Part 1 features "The Democratic Classroom" and includes (1) "Students in Charge" (William R. Caspary) and (2) "Personal Empowerment" (Louis Herman). Part 2, "Beyond Classrooms and Internships," contains (3) "Service Learning: Integrating Community Issues and the Curriculum" (Richard A. Couto) and (4) "Applying Democratic Theory in Community Organizations (Richard Guarasci; Craig A. Rimmerman). Part 3, "Innovative Democratic Institutions within the University," discusses (5) "The Community Mediation Service: A Model for Teaching Democracy and Conflict Resolution" (Christa Daryl Slaton) and (6) "Televote: Interactive, Participatory Polling" (Theodore L. Becker). The volume concludes with an afterword, a bibliography, and an index. (CB)
Publisher: Westport, CT: Praeger
Pages: 184

Title: Mending the Cracks in the Ivory Tower: Strategies for Conflict Management in Higher Education

By: Holton, Susan
Date: 1998
Faculty and administrators in higher education inevitably encounter conflict in their complex and challenging roles. With a particular focus on department chairs and deans, this edited volume helps analyze the many kinds of personal and institutional conflicts most commonly faced in higher education and provides the necessary tools and methods for conflict management and resolution. Contributors share their expertise with case studies, questions, examples, and strategies. This book shows how the proper management of conflict can improve working relationships, departments, and entire institutions.
Publisher: Bolton, MA: Anker Publishing Company
Pages: 288
Obtain From: Anker Publishing Company

Title: Building Partnerships: A Contemporary Approach to Conflict Management

By: This book embodies the win-win approach to conflict management within business situations, while emphasizing partnering and collaborative approaches.
Date: 1999
Publisher: 0
Pages: ISBN: 0072400382
ISBN/ISSN: major booksellers
Obtain From: 2

Title: Preventing Workplace Violence: A Guide for Employers and Practitioners

By: Braverman, Mark
Date: 1999
Scholarly work on managing and preventing workplace violence.
Publisher: Sage Publications
ISBN/ISSN: 761906150

Title: Academic Supermarkets: A Critical Case Study of a Multiversity

By: Altbac, Philip; Laufer, R.; et al.
Date: 1971
This edited volume chronicles some of the student upheaval evident in the late 1960s in the United States. Includes articles on topics such as the "Anatomy of Faculty Conflict", "Departmental Clashes", "Four Decades of Activism" (charting student initiated conflicts from 1930-1968) and "Generational Conflict."
Publisher: San Francisco: Jossey-Bass
Pages: 369

Title: Interpersonal Conflict, 5th Edition

By: Hocker, Joyce L.; Wilmot, William W.
Date: 1997
This book introduces students to the theory and practice of conflict management. The work discusses the primary elements of conflicts that arise in families, organizations, and interpersonal relationships. In addition to theory, the book teaches readers skills for handling conflict situations, thus tying theory to practice.
Publisher: McGraw Hill, College Division
Pages: 236
ISBN/ISSN: ISBN: 0697327248
Obtain From: Major booksellers and libraries.

Title: Bureaucratic Versus Loose Coupling Governance: Ownership or Chaos in Managing Conflict?

By: Caliguri, Joseph P.; et al.
Date: 1984
The first section of this document relates a case involving governance problems at a private education institution. The second section gives teaching notes for the use of this case in any course focusing on leadership, organizational governance, or general management or in various topical courses. In the case recounted, an institution recognized for its collegial governance and administrative team leadership began to experience management and financial problems. To deal with these problems, the Board of Governors decided to create the position of president. The first president resigned after a year; the second resigned before the end of his first year. A team of three university professors was requested by the board chairman to evaluate the second president's performance; documents were analyzed, institutional assessment interviews with the president and administrators were conducted, and recommendations to the board and its constituents were presented. The issues that emerged were related to the differing governance philosophies and leadership styles that produced conflict among the institutional participants. The teaching notes give guidelines on the teaching objectives of the case, the position of the case in the course, assignment questions, and discussion strategies. An analysis of the issues involved is also provided. Five references are listed. (DCS)
Pages: 16

Title: New Ways of Managing Conflict

By: Likert, Rensis; Likert, Jane G.
Date: 1976
This book applies a systems theory of conflict to a variety of settings. It is applied to the university environment in the chapter "System 4 Structure Applied to Conflicts in Universities"
Publisher: New York: McGraw-Hill
Pages: 370
Obtain From: McGraw Hill

Title: Fairweather's Practice and Procedure in Labor Arbitration, 4th Edition

By: Schoonhoven, Ray J., ed.
Date: 1999
You get complete, updated coverage of: -Labor Arbitration and Enforcement of Statutory Rights In-depth discussion of Gilmer v. Industrial Johnson Corp.--and the line of cases following that case--with regard to compulsory arbitration of statutory claims of employees covered by collective bargaining agreements -Employment Arbitration and Enforcement of Statutory Rights Use of Gilmer by lower courts in requiring arbitration of statutory claims of employees not covered by collective bargaining agreements -Vacation, Enforcement, or Correction Listing of the application by various U.S. Circuit Courts of the Misco decision involving vacation of awards based on public policy" -Posthearing Procedures New standards for newly discovered evidence and the use of posthearing briefs." -BNA Books
Publisher: Edison, NJ: BNA Books
Pages: 825
ISBN/ISSN: ISBN: 1570181713
Obtain From: Major booksellers and libraries.

Title: Power and Conflict in Continuing Education: Survival and Prosperity for All?

By: Alford, Harold J.
Date: 1980
Belmont, CA: Wadsworth Pub. Co.
Publisher: xi, 247
Pages: 534008496