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Staff Conflict Resolution Bookshelf

Note: Each issue of our Conflict Management in Higher Education Report includes some reviews of books and resources. See our table of contents to past resource reviews for quick access.

On this page we provide somewhat random selection of books on topics we think might interest staff and administrators working in our field.

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Recently Released - Mediation-related

From Our Bookshelf

Title: Mastering Mediation: A Guide for Training Mediators in a College and University Setting

By: Olshak, Rick
Date: 2001
This mediation skill training manual, written by a former president of the Association for Student Judicial Affairs, is presented as a binder with removable pages. It is designed to give you all the elements you need to construct 4 training tracks focused on the campus environment: basic, advanced, combined and an isolated in-service training. Participants gain an understanding of the mediation process and the skills involved. (540 pp.)
Publisher: Alexandria, VA: LRP Publications
Obtain From: http://www.lrp.com

Title: Managing Conflict Dynamics: A Practical Approach

By: Capobianco, Sal, Ph.D.; Davis, Mark H., Ph.D; Kraus, Linda A., Ph.D.
Date: 1999
This is a resource for practical approaches to conflict resolution.
Publisher: St. Petersburg, FL: Eckerd College Management Development Institute
Pages: 135
Obtain From: Management Development Institute

Title: Money Pitch: Baseball Free Agency and Salary Arbitration, The

By: Abrams, Rger I.
Date: 2000
In this insightful book, legal scholar and salary arbitrator Roger Abrams tells the story of how a few thousand very talented young men obtain their extraordinary riches. Juggling personal experience and business economics, game theory and baseball history, he explains how agents negotiate compensation, how salary arbitration works, and how the free agency auction" operates. In addition, he looks at the context in which these systems operate: the players' collective bargaining agreement, the distribution of quality players among the clubs, even the costs of other forms of entertainment with which baseball competes." -Temple University review
Publisher: Temple University Press
Pages: 224
Obtain From: Major booksellers and libraries.

Title: Mediation in the Campus Community: Designing and Managing Effective Programs

By: Warters, William C.
Date: 1999
This practical and comprehensive book offers administrators, faculty, student services professionals, and student groups step-by-step advice on mediation program development. The author draws on case examples and ideas from campuses across the country to illustrate strategies for developing creative and effective responses to conflict. Readers will find a ten-step guide for creating new programs, plus advice on staff training, program promotion, results evaluation, general conflict resolution skills training strategies and more. Sample forms, policy language, promotional materials, mission statements, assessment questions, and a case management script are among the many resources provided.
Publisher: San Francisco: Jossey-Bass Publishers
Pages: 176
ISBN/ISSN: ISBN: 078794789X
Obtain From: Libraries and major booksellers.

Title: Peace Studies: College Courses on Peace and World Order

By: Beitz, Charles R.; et al.
Date: 1973
The publication describes 30 college courses on peace and world order. The purpose is to provide a shared conception of the substantive concerns of peace studies, of the methodological tools available for peace research, and of the potential role of peace education in the formation of a more normative social science worldview. Courses described treat one of the following seven topics: (1) Conflict, Revolution, and Peace; (2) World Order; (3) World Politics; (4) The Third World: Perspectives on Development and Justice; (5) Looking Toward the Future; (6) Social Criticism and Individual Change; and (7) the United States Context. Bibliographies of resource materials are included with each course description. (Author/RM)
Publisher: New York, N.Y.: Institute for World Order

Title: Mediation in the Academy: A Workbook for Student Affairs Administrators

By: Kegelman, T.
Date: 1985
Amherst, MA: The Mediation Project
Publisher:
ISBN/ISSN: Mediation Project

Title: Conflict and Change on Campus: The Response to Student Hyper-Activism

By: Brickman, William; Lehrer, Stanley
Date: 1970
Publisher: New York: School and Society Books

Title: Power and Conflict in Continuing Education: Survival and Prosperity for All?

By: Alford, Harold J.
Date: 1980
Belmont, CA: Wadsworth Pub. Co.
Publisher: xi, 247
Pages: 534008496

Title: Strengthening Departmental Leadership: A Team-Building Guide for Chairs in Colleges and Universities The Jossey-Bass Higher and Adult Education Series

By: Lucas, Ann F.
Date: 1994
This book demonstrates how academic chairs at institutions of higher education can learn the skills that are essential to their becoming leaders and faculty developers and having a significant impact on their departments. The book assists chairs in building cohesive teams in their departments and facilitates learning and using survival skills. It is designed to be highly practical, presenting sensible advice on handling problems that occur frequently in college and university departments. The book provides a goal-setting framework and action steps that result in leadership knowledge and skills. Specific chapters address: (1) opportunities departmental chairs have to handle specific challenges confronting higher education, and barriers that prevent chairs from becoming leaders and team builders; (2) a leadership matrix which measures nine major leadership and faculty development responsibilities and assesses strengths and target areas for development; (3) step-by-step method for developing a vision that will elicit the commitment of the department; (4) motivating, evaluating, and rewarding faculty members; (5) supporting effective teaching; (6) providing feedback on classroom teaching; (7) enhancing commitments to scholarship and service; (8) team building through supportive communication; (9) managing conflict and playing the role of third-party facilitator; (10) using feedback from the department; (11) the dean's role in developing departmental leadership; (12) stress reduction interventions; and (13) personal strategies for strengthening leadership effectiveness. Contains approximately 260 references. (JDD)
Publisher:
Pages: 295

Title: Interpersonal Conflict, 5th Edition

By: Hocker, Joyce L.; Wilmot, William W.
Date: 1997
This book introduces students to the theory and practice of conflict management. The work discusses the primary elements of conflicts that arise in families, organizations, and interpersonal relationships. In addition to theory, the book teaches readers skills for handling conflict situations, thus tying theory to practice.
Publisher: McGraw Hill, College Division
Pages: 236
ISBN/ISSN: ISBN: 0697327248
Obtain From: Major booksellers and libraries.

Title: Getting to Peace: Transforming Conflict at Home, at Work, and in the World

By: Ury, William L.
Date: 1999
In this book, the author proposes a new approach for conflict resolution called the "Third Side," which gets disputants to think outside of perspectives that only allow for two, opposing perspectives. This third side can be filled by the roles of mediation and negotiation. The insights offered by the author can be applies to conflicts in the workplace, at home, or in the community.
Publisher: Viking Press
Pages: 256
ISBN/ISSN: ISBN: 0670887587
Obtain From: Major booksellers and libraries.

Title: Parable of a President

By: Haak, Harold H.
Date: 1982
A fictional account of 1 school year in the life of a university president is presented to illustrate the conflicts within the university. A meeting with state officials regarding the university's 1979-1980 budget request is described, including the president's pre-meeting anticipation and his thoughts about the dynamics of interactions. Diverse phone calls received by the president are interspersed with his serious reflections regarding the budget request document and the political influences to the state decision-making process. After the legislative budget committee meeting, the president's responsibilities included: an all-day planning retreat on general education; a meeting with the State Education Commission regarding the university's academic master plan; meeting with the campus attorney regarding employee and student litigation and grievances; and a session with the faculty executive committee. The concept of "up-tight management," which emphasizes the simultaneous, or mixed, presence of conflict-oriented models along with various models that de-emphasize conflict, is discussed in an afterward. The president placed a high priority on building a consensus on institutional purposes and priorities. The college was stressful because of disagreements about the university's goals as well as conflicting process or procedural models. The school was in transition from a teachers college to a liberal arts college, and then to a regional university. (SW)
Publisher: American Association of State Colleges and Universities, Washington, D.C.
Pages: 75

Title: Leadership Skills for Department Chairs

By: Gmelch, Walter H; Miskin, Val D
Date: 1993
This book discusses The Call for Leadership, Developing an Academic Team, Department Planning: Analysis and Direction, Department Results: Goal Setting, Managing Time: For Department Chairs Only, Managing Conflict Creatively: Valuing Diverse Perspectives, Coping with Stress: Maintaining Your Enthusiasm, and Leadership Trade-Offs and Pay-Offs. -Center for the Advancement of Teaching and Learning
Publisher: Bolton, MA: Anker Pub. Co.

Title: Campus Life: In Search of Community

By: Boyer, Earnest
Date: 1990
In this book, Boyer offers six principles of community that when combined together lead to a successful and friendly learning environment. They include: a purposeful community, an open community, a just community, a disciplined community, a caring community, and a celebrative community.
Publisher: Princeton, NJ: Princeton University Press

Title: Managing Campus Conflict Through Alternative Dispute Resolution

By: Weeks, Kent
Date: 1999
This 1999 technical assistance manual is from the publisher of Lex Collegii, a quarterly legal newsletter for independent higher education. As explained by the book's publisher, this manual "analyzes and assesses alternative dispute resolution systems available to the college campus. It focuses on widely accepted forms of alternative dispute resolution, how they work, and their application to the collegiate environment. The manual includes data to evaluate options and determine how processes can be adapted to a particular institution and environment. Appendices of policies and forms that can be used for arbitration, mediation, grievance processing, and ombudsman systems is provided."
Publisher: Nashville, TN: College Legal Information, Inc.
Pages: 180
ISBN/ISSN: 1-881434-18-4