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Staff Conflict Resolution Bookshelf

Note: Each issue of our Conflict Management in Higher Education Report includes some reviews of books and resources. See our table of contents to past resource reviews for quick access.

On this page we provide somewhat random selection of books on topics we think might interest staff and administrators working in our field.

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Recently Released - Mediation-related

From Our Bookshelf

Title: Managing Faculty Disputes

By: McCarthy, Jane; Ladimer, Irving; Sirefman, Josef
Date: 1984
This highly focused book (developed by staff from the now defunct Center for Mediation in Higher Education) explores sources of conflict with and among faculty and reviews various sample grievance procedures, advocating for the increased use of informal mediation options. The book is out of print, so check your library or used book sources. -Conflict Management in Higher Education Report
Publisher: San Francisco: Jossey-Bass
Pages: 257
ISBN/ISSN: out of print, obtain from used bookstores, libraries
Obtain From: 1

Title: Conflict and Change on Campus: The Response to Student Hyper-Activism

By: Brickman, William; Lehrer, Stanley
Date: 1970
Publisher: New York: School and Society Books

Title: How Neutrals Can Help Bargainers in Troubled Times

By: Birnbaum, Robert
Date: 1983
The use of neutrals in higher education collective bargaining is considered, with specific reference to a pilot project in which a neutral worked for over a year with the administration and faculty union at a two-year public community college. Eighteen propositions that may promote the creative use of third parties are offered, including the following: neutrals can help the bargaining process only when both sides wish to improve their relationships and desire the use of a third party; a neutral can provide assistance, but parties must retain control of their bargaining relationship; a neutral can help parties collect and analyze data concerning their bargaining relationship to provide insight into the problems of their negotiations process and style; a neutral can help establish structures, such as workshops, in which bargaining parties can meet to discuss the nature of their relationship, and the changes that could improve it; neutrals can suggest new structures for bargaining that may help deal with complex issues; and involvement at the table by a neutral can be accepted as nonthreatening and supportive by the parties if it is focused on process and structure, rather than advocating specific substantive positions. (SW)
Publisher:
Obtain From: ERIC

Title: Complexities of Higher Education Administration

By: Higgerson, Mary Lou; Rehwaldt, Susan S.
Date: 1993
Based on extensive experience in administration, in teaching, and in running workshops for administrators, the authors have assembled a collection of cases focused on topics common to academic administrators. (Anker Publishing)
Publisher: Bolton, MA: Anker

Title: Money Pitch: Baseball Free Agency and Salary Arbitration, The

By: Abrams, Rger I.
Date: 2000
In this insightful book, legal scholar and salary arbitrator Roger Abrams tells the story of how a few thousand very talented young men obtain their extraordinary riches. Juggling personal experience and business economics, game theory and baseball history, he explains how agents negotiate compensation, how salary arbitration works, and how the free agency auction" operates. In addition, he looks at the context in which these systems operate: the players' collective bargaining agreement, the distribution of quality players among the clubs, even the costs of other forms of entertainment with which baseball competes." -Temple University review
Publisher: Temple University Press
Pages: 224
Obtain From: Major booksellers and libraries.

Title: Power and Conflict in the University: Research in the Sociology of Complex Organizations

By: Baldridge, Victor
Date: 1971
This classic book, based on Baldridge's experiences working at NYU during a time of great changes, argues in favor of viewing universities as political organizations as opposed to collegial, bureaucratic or purely rational systems. Baldridge explains Rather than a holistic enterprise, the university is a pluralistic system, often fractured by conflicts along the lines of disciplines, faculty subgroups, student subcultures, splits between administrators and faculties, and rifts between professional schools. (p. 107)" -Conflict Management in Higher Education Report
Publisher: New York: John Wiley & Sons
Obtain From: 2

Title: Anatomy of a Mediation: Mock Mediation Vignettes - Plus Analysis, Practice Tips, and Discussion

By: Grumbach, James E. Massachusetts Continuing Legal Education Inc. (1982- )
Date: 1997
Boston, MA (Ten Winter Pl., Boston 02108-4751): Mcle
Publisher: xii, 120

Title: Campus Life: In Search of Community

By: Boyer, Earnest
Date: 1990
In this book, Boyer offers six principles of community that when combined together lead to a successful and friendly learning environment. They include: a purposeful community, an open community, a just community, a disciplined community, a caring community, and a celebrative community.
Publisher: Princeton, NJ: Princeton University Press

Title: Managing Conflict

By: Lucas, Ann
Date: 1994
Publisher: San Francisco: Jossey-Bass
Pages: 201-218
Obtain From: Jossey-Bass

Title: Getting to Peace: Transforming Conflict at Home, at Work, and in the World

By: Ury, William L.
Date: 1999
In this book, the author proposes a new approach for conflict resolution called the "Third Side," which gets disputants to think outside of perspectives that only allow for two, opposing perspectives. This third side can be filled by the roles of mediation and negotiation. The insights offered by the author can be applies to conflicts in the workplace, at home, or in the community.
Publisher: Viking Press
Pages: 256
ISBN/ISSN: ISBN: 0670887587
Obtain From: Major booksellers and libraries.

Title: Bureaucratic Versus Loose Coupling Governance: Ownership or Chaos in Managing Conflict?

By: Caliguri, Joseph P.; et al.
Date: 1984
The first section of this document relates a case involving governance problems at a private education institution. The second section gives teaching notes for the use of this case in any course focusing on leadership, organizational governance, or general management or in various topical courses. In the case recounted, an institution recognized for its collegial governance and administrative team leadership began to experience management and financial problems. To deal with these problems, the Board of Governors decided to create the position of president. The first president resigned after a year; the second resigned before the end of his first year. A team of three university professors was requested by the board chairman to evaluate the second president's performance; documents were analyzed, institutional assessment interviews with the president and administrators were conducted, and recommendations to the board and its constituents were presented. The issues that emerged were related to the differing governance philosophies and leadership styles that produced conflict among the institutional participants. The teaching notes give guidelines on the teaching objectives of the case, the position of the case in the course, assignment questions, and discussion strategies. An analysis of the issues involved is also provided. Five references are listed. (DCS)
Publisher:
Pages: 16

Title: Interpersonal Conflict, 5th Edition

By: Hocker, Joyce L.; Wilmot, William W.
Date: 1997
This book introduces students to the theory and practice of conflict management. The work discusses the primary elements of conflicts that arise in families, organizations, and interpersonal relationships. In addition to theory, the book teaches readers skills for handling conflict situations, thus tying theory to practice.
Publisher: McGraw Hill, College Division
Pages: 236
ISBN/ISSN: ISBN: 0697327248
Obtain From: Major booksellers and libraries.

Title: Conflict in Personal Relationships

By: Cahn, Dudley
Date: 1994
This book is organized into two parts. The first focuses on conflict on different types of couple relationships -- homosexual, cross cultural, dating but violent, engaged, and married -- and group relationships -- student peers, parents and their young children, and adult children and their aging parents. The chapters not only review past research on conflict in some relationships, but also take a significant step forward in introducing a variety of other relationship types for future research on conflict. These chapters also offer evidence that conflict is experienced differently in different types of interpersonal relationships. The second part of this book describes basic underlying principles and programs for dealing with interpersonal conflicts. Chapters in this section discuss patterns of argument in everyday life, issues associated with competence in interpersonal conflict, and mediation as a form of intervention for resolution. -Lawrence Erlbaum Associates
Publisher: Hillsdale NJ: Lawrence Earlbaum Associates

Title: Managing Campus Conflict Through Alternative Dispute Resolution

By: Weeks, Kent
Date: 1999
This 1999 technical assistance manual is from the publisher of Lex Collegii, a quarterly legal newsletter for independent higher education. As explained by the book's publisher, this manual "analyzes and assesses alternative dispute resolution systems available to the college campus. It focuses on widely accepted forms of alternative dispute resolution, how they work, and their application to the collegiate environment. The manual includes data to evaluate options and determine how processes can be adapted to a particular institution and environment. Appendices of policies and forms that can be used for arbitration, mediation, grievance processing, and ombudsman systems is provided."
Publisher: Nashville, TN: College Legal Information, Inc.
Pages: 180
ISBN/ISSN: 1-881434-18-4

Title: Lurking Evil: Racial and Ethnic Conflict on the College Campus AASCU Issues

By: Hively, Robert Ed
Date: 1990
This publication represents the views of a group of university presidents who met on the White House grounds and at the National Capital to survey the rise in violence in all American universities and to assist in appraising and solving the pressing problems that arise from racial and ethnic tensions on the country's campuses. Titles and authors of individual papers include: "Spirit of a Campus" (Anthony Ceddia); "Washington Forum on Campus Violence: Some Points of View" (Robert Hess); "The College as a Racial Model for Society" (Jimmy Jenkins); "The Identification and Elimination of Subtle Forms of Discrimination on the College Campus" (John LaTourette); "Extinguishing at the Flashpoint" (Craig Willis); "A Case Study of the President's Role in Creating a Healthy Racial/Ethnic Climate" (Kenneth Shaw); "Recruitment of Underrepresented Faculty and Administrators" (James Rosser); "A Case Study: Campus Action and Video Film, 'Still Burning'" (Michael Hooker); "A Design for Diversity: Proactive Planning to Reduce Ethnic Tensions and to Enhance Human Resources" (Eugene Hughes); "Preventive Planning at the System Level" (Bruce Johnstone); "A Model: A University's Strategies and Actions from 'Sit-In' to Resolution" (Donald Gerth); "Strategies to Accommodate Change" (John Welty); "Ethnically and Racially Diverse Faculty: A Response to Change" (Dale Nitzschke et al.); "Suppression and Controls on American College Campuses" (David Tatel); "The First Amendment and Racial Harassment on Campus: A Selective Bibliography" (David Tatel et al.); and "Now Liberals Are Censors" (George Will). (JDD)
Publisher: Washington D.C.: American Association of State Colleges and Universities
Pages: 135
Obtain From: ERIC