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Staff Conflict Resolution Bookshelf

Note: Each issue of our Conflict Management in Higher Education Report includes some reviews of books and resources. See our table of contents to past resource reviews for quick access.

On this page we provide somewhat random selection of books on topics we think might interest staff and administrators working in our field.

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From Our Bookshelf

Title: Directory of Law School Dispute Resolution Courses and Programs: A Directory of Courses, Clinics, Professors, Key Contacts, Sample Course Descriptions, and Teaching Methods in Dispute Resolution

By: Conlin, Ellen; Kumamoto, Brian; Clare, Anne L.
Date: 1986
Washington, DC: American Bar Association Standing Committee on Dispute Resolution
Publisher: 95

Title: Fairweather's Practice and Procedure in Labor Arbitration, 4th Edition

By: Schoonhoven, Ray J., ed.
Date: 1999
You get complete, updated coverage of: -Labor Arbitration and Enforcement of Statutory Rights In-depth discussion of Gilmer v. Industrial Johnson Corp.--and the line of cases following that case--with regard to compulsory arbitration of statutory claims of employees covered by collective bargaining agreements -Employment Arbitration and Enforcement of Statutory Rights Use of Gilmer by lower courts in requiring arbitration of statutory claims of employees not covered by collective bargaining agreements -Vacation, Enforcement, or Correction Listing of the application by various U.S. Circuit Courts of the Misco decision involving vacation of awards based on public policy" -Posthearing Procedures New standards for newly discovered evidence and the use of posthearing briefs." -BNA Books
Publisher: Edison, NJ: BNA Books
Pages: 825
ISBN/ISSN: ISBN: 1570181713
Obtain From: Major booksellers and libraries.

Title: Power and Conflict in Continuing Education: Survival and Prosperity for All?

By: Alford, Harold J.
Date: 1980
Belmont, CA: Wadsworth Pub. Co.
Publisher: xi, 247
Pages: 534008496

Title: Conflict Management in Higher Education

By: Holton, Susan; Kramer, Martin
Date: 1995
This special issue of the journal New Directions for Higher Education focused specifically on conflict management in higher education. It provides a well-rounded collection of articles that should be of interest to people working in various higher education domains.
Publisher: San Francisco: Jossey-Bass
Obtain From: Jossey-Bass

Title: Anatomy of a Mediation: Mock Mediation Vignettes - Plus Analysis, Practice Tips, and Discussion

By: Grumbach, James E. Massachusetts Continuing Legal Education Inc. (1982- )
Date: 1997
Boston, MA (Ten Winter Pl., Boston 02108-4751): Mcle
Publisher: xii, 120

Title: Parable of a President

By: Haak, Harold H.
Date: 1982
A fictional account of 1 school year in the life of a university president is presented to illustrate the conflicts within the university. A meeting with state officials regarding the university's 1979-1980 budget request is described, including the president's pre-meeting anticipation and his thoughts about the dynamics of interactions. Diverse phone calls received by the president are interspersed with his serious reflections regarding the budget request document and the political influences to the state decision-making process. After the legislative budget committee meeting, the president's responsibilities included: an all-day planning retreat on general education; a meeting with the State Education Commission regarding the university's academic master plan; meeting with the campus attorney regarding employee and student litigation and grievances; and a session with the faculty executive committee. The concept of "up-tight management," which emphasizes the simultaneous, or mixed, presence of conflict-oriented models along with various models that de-emphasize conflict, is discussed in an afterward. The president placed a high priority on building a consensus on institutional purposes and priorities. The college was stressful because of disagreements about the university's goals as well as conflicting process or procedural models. The school was in transition from a teachers college to a liberal arts college, and then to a regional university. (SW)
Publisher: American Association of State Colleges and Universities, Washington, D.C.
Pages: 75

Title: Spiral of Conflict: Berkeley, 1964, The

By: Heirich, Max
Date: 1971
This sociological study focuses on the dynamics of communication and conflict among students, faculty, and administration. Heirich's careful documentation makes this the most detailed and reliable chronological record of the conflict's events and interactions (Free Speech Movement).
Publisher: New York: Columbia University Press

Title: Peaceful Persuasion: A Guide to Creating Mediation Dispute Resolution Programs for College Campuses

By: Girard, Kathryn; Townley, Annette; Rifkin, Janet
Date: 1985
A guide to mediation program planning is presented for college campuses. The concept of a college mediation program is considered, along with issues of needs, benefits, program focus, and goals.
Publisher: Amherst, MA: The Mediation Project

Title: Discrimination, Harassment, and the Failure of Diversity Training - What to do Now

By: Hemphill, Helen; Haines, Ray
Date: 1997
The focus of diversity trainers on awareness, understanding and appreciating differences has not resulted in effective training. Hemphil and Haines suggest that diversity training should focus on eliciting change in workplace behaviors.
Publisher: Greenwood Publishing Group
ISBN/ISSN: 1567201091
Obtain From: Major booksellers, Libraries

Title: Strengthening Departmental Leadership: A Team-Building Guide for Chairs in Colleges and Universities The Jossey-Bass Higher and Adult Education Series

By: Lucas, Ann F.
Date: 1994
This book demonstrates how academic chairs at institutions of higher education can learn the skills that are essential to their becoming leaders and faculty developers and having a significant impact on their departments. The book assists chairs in building cohesive teams in their departments and facilitates learning and using survival skills. It is designed to be highly practical, presenting sensible advice on handling problems that occur frequently in college and university departments. The book provides a goal-setting framework and action steps that result in leadership knowledge and skills. Specific chapters address: (1) opportunities departmental chairs have to handle specific challenges confronting higher education, and barriers that prevent chairs from becoming leaders and team builders; (2) a leadership matrix which measures nine major leadership and faculty development responsibilities and assesses strengths and target areas for development; (3) step-by-step method for developing a vision that will elicit the commitment of the department; (4) motivating, evaluating, and rewarding faculty members; (5) supporting effective teaching; (6) providing feedback on classroom teaching; (7) enhancing commitments to scholarship and service; (8) team building through supportive communication; (9) managing conflict and playing the role of third-party facilitator; (10) using feedback from the department; (11) the dean's role in developing departmental leadership; (12) stress reduction interventions; and (13) personal strategies for strengthening leadership effectiveness. Contains approximately 260 references. (JDD)
Publisher:
Pages: 295

Title: Building Partnerships: A Contemporary Approach to Conflict Management

By: This book embodies the win-win approach to conflict management within business situations, while emphasizing partnering and collaborative approaches.
Date: 1999
Primis
Publisher: 0
Pages: ISBN: 0072400382
ISBN/ISSN: major booksellers
Obtain From: 2

Title: New Ways of Managing Conflict

By: Likert, Rensis; Likert, Jane G.
Date: 1976
This book applies a systems theory of conflict to a variety of settings. It is applied to the university environment in the chapter "System 4 Structure Applied to Conflicts in Universities"
Publisher: New York: McGraw-Hill
Pages: 370
Obtain From: McGraw Hill

Title: Mending the Cracks in the Ivory Tower: Strategies for Conflict Management in Higher Education

By: Holton, Susan
Date: 1998
Faculty and administrators in higher education inevitably encounter conflict in their complex and challenging roles. With a particular focus on department chairs and deans, this edited volume helps analyze the many kinds of personal and institutional conflicts most commonly faced in higher education and provides the necessary tools and methods for conflict management and resolution. Contributors share their expertise with case studies, questions, examples, and strategies. This book shows how the proper management of conflict can improve working relationships, departments, and entire institutions.
Publisher: Bolton, MA: Anker Publishing Company
Pages: 288
Obtain From: Anker Publishing Company

Title: Bureaucratic Versus Loose Coupling Governance: Ownership or Chaos in Managing Conflict?

By: Caliguri, Joseph P.; et al.
Date: 1984
The first section of this document relates a case involving governance problems at a private education institution. The second section gives teaching notes for the use of this case in any course focusing on leadership, organizational governance, or general management or in various topical courses. In the case recounted, an institution recognized for its collegial governance and administrative team leadership began to experience management and financial problems. To deal with these problems, the Board of Governors decided to create the position of president. The first president resigned after a year; the second resigned before the end of his first year. A team of three university professors was requested by the board chairman to evaluate the second president's performance; documents were analyzed, institutional assessment interviews with the president and administrators were conducted, and recommendations to the board and its constituents were presented. The issues that emerged were related to the differing governance philosophies and leadership styles that produced conflict among the institutional participants. The teaching notes give guidelines on the teaching objectives of the case, the position of the case in the course, assignment questions, and discussion strategies. An analysis of the issues involved is also provided. Five references are listed. (DCS)
Publisher:
Pages: 16

Title: Academic Supermarkets: A Critical Case Study of a Multiversity

By: Altbac, Philip; Laufer, R.; et al.
Date: 1971
This edited volume chronicles some of the student upheaval evident in the late 1960s in the United States. Includes articles on topics such as the "Anatomy of Faculty Conflict", "Departmental Clashes", "Four Decades of Activism" (charting student initiated conflicts from 1930-1968) and "Generational Conflict."
Publisher: San Francisco: Jossey-Bass
Pages: 369