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Mediation in the Campus Community - book by Bill Warters

cover of Mediation in the Campus Community book by Bill WartersA key resource from Jossey-Bass publications, this book is intentionally very practical in it’s orientation, weaving bits of relevant theory and research about campus conflict into a practitioner’s guidebook. The focus is on building a sustainable mediation program within complex organizations such as colleges and universities.

         

Mary Rowe, well-known dispute systems designer and Ombudsperson at MIT, notes that

         

         

“Every academic administrator will find dozens of specific ideas that will bring relief from the constant challenges of conflict. This book helps show where the conflicts come from—and how mediation and conflict resolution training can support a conflict-competent organization.”

         

         

Endorsed by the Conflict Resolution in Education Network (CREnet and now ACR), the book builds on the legacy of the 1985 manual Peaceful Persuasion (Girard, Rifkin and Townley) that some of you may have seen or used in the past. The 304-page oversized paperback sells for approximately $40.00. Check Worldcat.org for availability in libraries near you, or for links to purchase a copy. For your information the table of contents is reproduced below.

TABLE OF CONTENTS

             

                 
  • 1. The Growing Need for Conflict Resolution Strategies in Higher Education
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  • 2. Why Mediation Makes Sense for Academic Organizations
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  • 3. First Steps in Building a Program
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  • 4. Identifying and Training Mediators
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  • 5. Publicizing the Program and Creating Referral Systems
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  • 6. Operating and Maintaining the Program
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  • 7. Implementing Strategies for Evaluation and Feedback
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  • 8. Expanding Conflict Management Options Beyond the Mediation Table
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  • 9. Resources, Forms, and Documents
                       
    • A. Statements of Purpose for Conflict Resolution Programs
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    • B. Goals and Objectives Planning Document
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    • C. Job Descriptions for Program Personnel
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    • D. Trainee Nomination Form
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    • E. Volunteer Mediator Application Form
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    • F. Mediator Performance Evaluation Sheet
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    • G. Role Play Practice Guidelines
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    • H. 7 Scripts for Role Play Practice
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    • I. University Lease Agreement Language for Rental Disputes
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    • J. Workshop Outline for Introductory Mediation Training
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    • K. A Mediation Referral Guide for Residential Assistants
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    • L. Case Referral Follow-up Form
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    • M. Agreement-to-Mediate Forms
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    • N. Information Sheet for Parties Preparing for Mediation
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    • O. Procedural Summary of the Case Management Process
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    • P. Blank Mediation Agreement Form
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    • Q. Post-Mediation Report Form
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    • R. Standards of Practice for Campus Mediators
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    • S. Mediation Follow-up Form
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  • Annotated List of Recommended Resources
  •