MEDIATION IN THE CAMPUS COMMUNITY:
Designing and Managing Effective Programs

by William C. Warters


Mediation in the Campus Community cover
"Far and away the most comprehensive guide available to colleges or universities, or indeed to any public institution with an active staff and involved client base..."
Endorsement from the late Jim Boskey, editor of the Alternative Newsletter

I'm pleased to announce the continued availability of this key resource from Jossey-Bass publications. The book is intentionally extremely practical in it's orientation, weaving bits of relevant theory and research about campus conflict into a practitioner's guidebook. The focus is on building a sustainable mediation program within complex organizations such as colleges and universities.

Mary Rowe, well-known dispute systems designer and Ombudsperson at MIT, notes that

"Every academic administrator will find dozens of specific ideas that will bring relief from the constant challenges of conflict. This book helps show where the conflicts come from--and how mediation and conflict resolution training can support a conflict-competent organization."

Endorsed by the Conflict Resolution in Education Network (CREnet), the book builds on the legacy of the 1985 manual Peaceful Persuasion (Girard, Rifkin and Townley) that some of you may have seen or used in the past. The 304-page oversized paperback sells for $33.00. For your information the table of contents is reproduced below.

TABLE OF CONTENTS

  • 1. The Growing Need for Conflict Resolution Strategies in Higher Education
  • 2. Why Mediation Makes Sense for Academic Organizations
  • 3. First Steps in Building a Program
  • 4. Identifying and Training Mediators
  • 5. Publicizing the Program and Creating Referral Systems
  • 6. Operating and Maintaining the Program
  • 7. Implementing Strategies for Evaluation and Feedback
  • 8. Expanding Conflict Management Options Beyond the Mediation Table
  • 9. Resources, Forms, and Documents
    • A. Statements of Purpose for Conflict Resolution Programs
    • B. Goals and Objectives Planning Document
    • C. Job Descriptions for Program Personnel
    • D. Trainee Nomination Form
    • E. Volunteer Mediator Application Form
    • F. Mediator Performance Evaluation Sheet
    • G. Role Play Practice Guidelines
    • H. 7 Scripts for Role Play Practice
    • I. University Lease Agreement Language for Rental Disputes
    • J. Workshop Outline for Introductory Mediation Training
    • K. A Mediation Referral Guide for Residential Assistants
    • L. Case Referral Follow-up Form
    • M. Agreement-to-Mediate Forms
    • N. Information Sheet for Parties Preparing for Mediation
    • O. Procedural Summary of the Case Management Process
    • P. Blank Mediation Agreement Form
    • Q. Post-Mediation Report Form
    • R. Standards of Practice for Campus Mediators
    • S. Mediation Follow-up Form
  • Annotated List of Recommended Resources

More information and ordering forms are available from Jossey-Bass at their online catalog listing. The book appears to not be fully cross-listed in the various topical areas on the Jossey-Bass website, so if you are searching their site, search by author -Warters- or by title, rather than browsing by subject.

Orders may be placed by phone at 800 956 7739, by fax 800 605 2665 or via email to webperson@jbp.com (please include mailing address and telephone number). The book is also available from Amazon.com and other online bookstores.

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