MEDIATION IN THE CAMPUS COMMUNITY:
Designing and Managing Effective Programs
by William C. Warters
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"Far and away the most
comprehensive guide available to colleges or universities,
or indeed to any public institution with an active staff and
involved client base..."
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| Endorsement
from the late Jim Boskey, editor of the Alternative Newsletter |
I'm pleased to announce the continued availability
of this key resource from Jossey-Bass publications. The book is
intentionally extremely practical in it's orientation, weaving bits
of relevant theory and research about campus conflict into a practitioner's
guidebook. The focus is on building a sustainable mediation program
within complex organizations such as colleges and universities.
Mary Rowe, well-known dispute systems designer
and Ombudsperson at MIT, notes that
"Every academic administrator will
find dozens of specific ideas that will bring relief from the
constant challenges of conflict. This book helps show where the
conflicts come from--and how mediation and conflict resolution
training can support a conflict-competent organization."
Endorsed by the Conflict
Resolution in Education Network (CREnet), the book builds
on the legacy of the 1985 manual Peaceful Persuasion
(Girard, Rifkin and Townley) that some of you may have seen or used
in the past. The 304-page oversized paperback sells for $33.00.
For your information the table of contents is reproduced below.
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TABLE OF CONTENTS
- 1. The Growing Need for Conflict Resolution
Strategies in Higher Education
- 2. Why Mediation Makes Sense for Academic
Organizations
- 3. First Steps in Building a Program
- 4. Identifying and Training Mediators
- 5. Publicizing the Program and Creating
Referral Systems
- 6. Operating and Maintaining the Program
- 7. Implementing Strategies for Evaluation
and Feedback
- 8. Expanding Conflict Management Options
Beyond the Mediation Table
- 9. Resources, Forms, and Documents
- A. Statements of Purpose for Conflict
Resolution Programs
- B. Goals and Objectives Planning
Document
- C. Job Descriptions for Program Personnel
- D. Trainee Nomination Form
- E. Volunteer Mediator Application
Form
- F. Mediator Performance Evaluation
Sheet
- G. Role Play Practice Guidelines
- H. 7 Scripts for Role Play Practice
- I. University Lease Agreement Language
for Rental Disputes
- J. Workshop Outline for Introductory
Mediation Training
- K. A Mediation Referral Guide for
Residential Assistants
- L. Case Referral Follow-up Form
- M. Agreement-to-Mediate Forms
- N. Information Sheet for Parties Preparing
for Mediation
- O. Procedural Summary of the Case
Management Process
- P. Blank Mediation Agreement Form
- Q. Post-Mediation Report Form
- R. Standards of Practice for Campus
Mediators
- S. Mediation Follow-up Form
- Annotated List of Recommended Resources
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More information and ordering forms are available from Jossey-Bass
at their online
catalog listing. The book appears to not be fully cross-listed
in the various topical areas on the Jossey-Bass website, so if you
are searching their site, search by author -Warters- or by title,
rather than browsing by subject.
Orders may be placed by phone at 800 956
7739, by fax 800 605 2665
or via email to webperson@jbp.com
(please include mailing address and telephone number). The book
is also available from Amazon.com and other online bookstores.
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