staff at RC have been exploring some new training
tools for use during the next Resident Assistant (RA) training
session. They've decided, in part based on Professor
Rodgers's research (for more info, click
here), to focus on providing conflict resolution support for roommates
in conflict. One goal is to reduce the number of room change requests,
and another is to try and use conflict more effectively as a learning
a recent conference, one of the staff members saw a demonstration of
an interactive CD Rom called Allwyn Hall
(see screen shots above). The CD was developed under a FIPSE grant by
folks at Carnegie Mellon University, and it seems like it may be just
the tool they've been looking for. Videos clips of one of three
different conflict situations play when the viewer (an RA) "enters"
one of the rooms in the freshman floor of Allwyn Hall. The RA's goal
is to try to be helpful using a three-step problem-solving model that
closely resembles mediation. The training process is interactive, and
the outcome varies depending on the RA's response. An on-screen coach
is available to provide an overview of basic skills, and feedback as
the process unfolds. While the basic scenario puts the viewer in the
role of a RA, the Residence Life team think the CD will work well with
a wider audience of students and staff. And all for just $60!
CD Rom is available via the Heartwood Institute where it's creator Martha Harty now works.
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