Conflict Resolution Services
Program Incubator

This is the place to come for tools and information on building a campus conflict resolution services program. You will find planning guides, sample mission statements, budget-building aids, funding strategies, and other practical advice.

You may wish to start by reviewing some of the reasons why campus mediation and conflict resolution services make sense on campuses. You'll find these below in the Philosophical Foundations Section.

Philosophical Foundations

• Making the Case for Campus Mediation (article by Bill Warters)
• Beginning Thoughts on the Values and Ethics of a Campus Mediation Center
• Some Important Functions Provided by a Campus Mediation Service
• Historical Timeline of Mediation in Higher Education

Key Technical Assistance Books, Manuals, and Web Resources

• Campus Mediation Program Planning Guide
• Needs Assessment Tools from our Evaluation Toolkit
• Various Technical Assistance Manuals
• MEDIATION IN THE CAMPUS COMMUNITY: Designing and Managing Effective Programs, comprehensive program development book by William Warters available from Jossey-Bass Press.
• Article on Ten Challenges Facing Campus Mediation Programs
• Article on Extending Campus Conflict Resolution Efforts Beyond the Mediation Table
• Article on What's in a Name: Capturing the Essence of Campus Mediation
• Special Issue of New Directions in Higher Education on Campus Conflict Management
• Edited Volume on Campus Conflict Management from Anker Press
• Basic Mediation Training - Trainers’ Manual by Carol Orme-Johnson and Mark Cason-Snow, Mediation@MIT

Some Training Tools of Special Interest

• Campus Mediation Audiovisual Training Aids
• General Purpose Training Manuals
• Roleplays for Skill Training and Practice
• Our Skills Training Complex has lots more tools and information.

Sample Mission Statements and Resolutions

• Mission/Purpose Statement Examples
• Sample Resolutions Supporting Campus Mediation and Conflict Resolution Efforts

Sample Mediation Program Forms

• Request to mediate forms
  • Northern Illinois Student Mediation Service
  • Truman State University Conflict Resolution & Mediation
  • Brigham Young University Center for Conflict Resolution (MS_Word file)
• Mediation referral forms
  • George Washington University Conflict Mediation Center
  • Northeastern University
  • University of Missouri-Kansas City
• Agreement to mediate forms
  • Brigham Young University Center for Conflict Resolution (MS_Word file)
  • Northern Illinois Student Mediation Service
  • Illinois State University
  • University of Missouri-Kansas City
• Mediation preparation form (MS-Word file) (Brigham Young University Center for Conflict Resolution)
• Housing mediation form (Brigham Young University - Idaho)
• Roommate agreement form (George Washington University Conflict Mediation Center)
• Mediation debriefing form (University of Missouri - Columbia)
• Mediation evaluation form (University of Missouri-Kansas City)
• Mediation skills feedback form (University of Missouri - Columbia)
• Mediation Follow-up Form (Truman State University)
• Sample forms and agreements involving various bargaining units (St Cloud State University)
• Sample forms on Rob kelly's web site (mediation specialist in California)
• Agricultural Mediation Service mediation form

Policy Examples

• Student Mediator Policy (North Central College)
• Campus Mediation Program Policy (Howard Community College) (nice level of detail)
• Mediator Guidelines (Syracuse University)
• Check out our online collection of links to other policies

Funding and Budget Strategy

• Campus Mediation Program Budget Planning
• Fundraising Ideas for Student Groups