Conflict Management Programs in
Institutions of Higher Education (1994-95)
Note: These results are from a survey that took a very
open-ended approach to defining conflict management programs, and
thus it includes more traditional judicial programs, as well as
mediation or ombuds efforts.
What is happening on college campuses throughout the continent?
What types of conflict management programs exist on college and
university campuses? Are they all mediation programs, or judicial
programs?
What exists on campuses?
That was the underlying purpose of the survey that was the source
of the information in this report. Prior to writing and editing
Conflict Management in Higher Education, a New Directions
in Higher Education volume for Jossey-Bass (Winter 1995), Dr. William
Warters and I surveyed campuses throughout North America. An appendix
of that volume lists programs, contact people and some information.
This report is an extension of that survey, providing additional
information which could not be included in there.
We used the Internet, conferences, mailing lists and other avenues
to get the survey to as many individuals and institutions as possible.
What you read here is the result of those surveys, based on the
information provided by the respondents.
New Conflict Management programs begin almost every month as people
on campuses realize the value of alternative forms of dispute resolution.
And so it is impossible to have a complete list of the programs
now in existence. This is the list of those who initially responded
to the questionnaire. After taking the information from the questionnaire,
Matthew Brophy, a student working with me, sent the entry to everyone
to confirm the information.
If your program is not included, and you would like to be for
the next publication, please write up information about your program
in a format similar to that found in these entries and send it to
me. I will add it to what is included here.
Sincerely,
Susan A Holton, Ph.D.
Department of Communication Studies and Theater Arts
This document covers Colleges & Universities
whose names begin with A-L
Go to Results M-R
Go to Results S-Z
Baltimore City Community College
Baltimore, Maryland 21215
Student/Faculty Judiciary Committee
McCarroll Nole, Area Director for State and Federal Programs
Baltimore City Community College
2901 Liberty Heights Ave.
Baltimore, Maryland 21215
Phone: 410-333-7412
FAX: 410-333-7723
Baltimore City Community College offers mediation of grade disputes
between students and faculty Any student who has sufficient evidence
that his/her final grade has not been determined in accordance with
the terms outlined in the syllabus may seek resolution through the
grievance process The department chair, faculty member, and student
attempt to resolve the issue. A Formal hearing may be held for the
purpose of recommending to the Vice President or Academic Affairs,
the findings in the case.
The program falls under the auspices of Student Affairs and is
physically housed in an academic building No funding is allocated
specifically for this program. There are five full time staff members
consisting of three faculty, the Director for Campus Life and the
Area Director for State and Federal Programs. There are also seven
volunteer committee members. Faculty are selected by the faculty's
Senate Executive Committee. Students are selected by the Student
Governance Board One hour of training is provided by the Committee's
chair.
Services are available to all students contesting final grades.
The most common cases involves allied health students who perform
satisfactorily in the clinical setting but unsatisfactorily in the
lecture.
Baltimore City Community College is a public, two-year institution
offering Associates degrees. Academic course work in conflict management
is not offered. There are 3,000 full time students,100 full time
faculty, 300 part time faculty, 50 full time administrators, and
25 part time administrators.
Boise State University
Boise, Idaho 83725
Office of Conflict Management Services
Dr. Suzanne McCorkle
Boise State University
E717
Boise, Idaho 83725
208-385-3928
FAX 208-385-4318
Email SMCCORK@idbsu.edu
Office of Conflict Management Services offers mediation and negotiation
through training and referrals. The program began as a service and
public affairs program to support local agencies and mediators.
Idaho is quite progressive in its dispute resolution practices.
The program falls under the auspices of the College of Social
Sciences and is physically housed in an academic building. Funding
varies widely as it generated through client fees. Annual cash flow
is approximately $15,000. There is one part time secretary and no
full time staff or volunteers. A student mediation club provides
free services to students. All mediators must complete the basic
mediation training.
Services are currently 100% off campus. A typical semester caseload
consists mostly of training and referrals. All office cases are
referred however, any student case is accepted with the exception
of child custody or family law.
Boise State University
Boise, Idaho 83725
Training and Development
Gwen Smith, Training and Development Officer
Boise State University
Boise, Idaho 83725
Phone: 208-385-4418
FAX: 208-385-3493
EMail: ATDSMITH@idbsu.idbsu.edu
Training and Development offers mediation through how-to workshops
and intact workgroup mediation As part of their staff development
program they offer workshops on conflict management This, plus community
experience as a mediator led to the Training and Development Officer
becoming involved in "the resolution business". This is not a formal
program but a service that is offered through Training and Development.
A typical semester caseload involves two formal mediation and
three conciliation. The types of cases range from employee/employee
to employee/supervisor disputes. The most common types of cases
are pre-grievance issues and disciplinary actions followed by disparate
treatment
Boise State University is a four year, public institution which
offers Associates, Bachelors,Masters, and Doctorate degrees. Academic
course work in a conflict management related field is offered There
are approximately 14,000 full time equivalent students, 500 full
time faculty, 200 part time faculty, and 100 full time administrators.
Briar Cliff College
Sioux City, Iowa 51104
Employee Mediation Program/Grievance Policy and Procedures
Jill Sullivan, Human Resources Officer
Briar Cliff College
3303 Rebecca St.
Sioux City, Iowa 51104
Employee Mediation Program offers mediation designed to assist
employees in the resolution of problems or concerns that are not
policy related. Grievance policy and Procedures serve in the resolution
of policy related issues. Employee groups spent two years working
on the grievance policy and procedure before its approval in January,
1994. In November, 1994, a consultant came to campus to work with
the first elected conflict resolution team. The team realized that
a missing part of the process was a way to deal with conflicts that
were not covered by the grievance policy. They developed a mediation
program to supplement the grievance policy which will be implemented
in November, 1995.
Each employee group (faculty, staff, administrators) elect three
representatives to serve staggered terms of not more than three
years on the conflict resolution team. Annual training will be provided
with college funds in listening skills, conflict resolution techniques
and mediation skills.
Services are available to all faculty, staff, and administrators.
Grievance policy and Procedure has been in effect since February
of 1994 and there have been no grievances filed as of March,1995.
The Employee Mediation Program became effective November, 1995.
Briar Cliff College is a four year, private institution offering
Associates and Bachelors degrees. There are 66 full time faculty,
5 part time faculty plus adjunct faculty term by term, and 50 full-time
administrators.
Bridgewater State College
Bridgewater, Massachusetts 02325
Office of Judicial Affairs
Gerard Stenerson, Asst. to the Vice President
Student Affairs
Bridgewater State College
Boyden Hall
Bridgewater, Massachusetts 02325
Phone: 508-697-1208
Fax: 508-697-6107
EMail: GSTENERSON@bridgew.edu
Office of Judicial Affairs offers judicial processes through one
on one judicial conferences and judicial board hearings. There are
four judicial boards: student boards, campus wide board(faculty,
administrative staff and students), administrative board, and appellate
board. The current program was revised in 1991. Prior to this a
student judicial peer system had been in place from the 1970's.
The program falls under the auspices of Student Affairs and is
physically housed in an administrative building. Funding is provided
by student affairs and general college fees. There are two full
time staff consisting of the Assistant to the Vice President of
Student Affairs and the Judicial Affairs Coordinator Residence Life.
Both have other job responsibilities outside of judicial affairs.
Staff members are volunteers who received six hours of training
on judicial process and procedures.
Services are available to all students, faculty, staff, and administrators.
A semester caseload consists of 1650 judicial conferences held by
professional staff of which 117 conduct board hearings The types
of cases handled involve sexual assaults, alcohol/drug, theft, assaults,
and all violations of the student conduct code with the most common
being alcohol/drug related followed by policy violations.
Bridgewater State College is a public, four-year institution offering
Bachelors and Masters degrees. Academic course work in conflict
management is offered in numerous departments. There are 8,000 full
time students, 255 full time faculty and 130 full timeadministrators.
Brigham Young University
Provo, Utah 84602
BYU Off-Campus Housing Mediation & Arbitration Program
H. John Pace
Brigham Young University
255 ELWC
Provo, Utah 84602
Phone: 801-378-5066
Fax: 801-378-5005
BYU Off-Campus Housing Mediation & Arbitration Program offers
student-landlord mediationand arbitration. Established in 1953,
there have been arbitrations since then. Formal mediation process
with trained mediators has been in existence since 1988.
The program falls under the auspices of the Student Affairs and
Housing and is physically housed in the campus center. Funding is
provided by Student Affairs in the amount of more than $100,000.
Full-time staff includes seven (7) Off-Campus Housing Administrators
and two (2)secretaries. Part-time staff includes four (4) caseworkers,
four (4) receptionists/clerks and nine (9)field reps; all part-timers
are undergraduate or graduate students. There are a few volunteers
whoare mediators or caseworkers. Arbitrators are selected by a nominating
committee. Training for administrators include receiving a 40 hour
course from CDR Associates in Boulder, Colo. Case-workers get in-house
training of about 30 hours, and arbitrators have a 2-hour orientation.
Services are offered to all students and also people in the community
who are University-approved homeowners. Each semester, the average
caseload is 150 formal mediationand 20 formal arbitrations. The
types of cases include anything concerning controversies between University
students and University approved Landlords. The most common case
is disagreements over contract terms, and second most common is deposit
issues.
Brigham Young University is a four year, private institution offering
Associates, Bachelors, Masters, and Doctorate degrees. Academic credit
in is offered to volunteering Law Students ofthe program. There
are approximately 28,000 students, 1,500 full time faculty, and
500 full time administrators.
California Institute of Technology
Pasadena, CA 91125
Ombuds Office
Helen Hasenfeld, Ombudsperson
California Institute of Technology
M-C 4-40 Dabney Hall
Pasadena, CA 91125
Phone: 818-395-6990
FAX: 818-792-9917
EMail: HELENH@cco.caltech.edu
Ombuds Office offers conflict mediation and negotiation with all
segments of the CalTech community. In addition, the program offers
other services in the areas of problem solving, generating alternatives,
shuttle diplomacy, advocacy for fair process on campus, sexual harassment,
and investigations of many types. The program began in 1986 as the
Human Relations Office and has evolved to operate exclusively as
an Ombuds Office. In 1990 the Employee Assistance Program became
its own entity as did the Women's Center in 1993.
The program falls under the auspices of the President's office
and is physically housed in anadministrative building. Funding is
provided by Administration and Finance in the amount of $50,001-$100,000.
In addition to the Ombudsperson there is one full time Administrative Assistant.
Services are available to all students, faculty, and staff but exclude
family members and members of the community. A typical yearly caseload
consists of 200 cases involving all types of general campus problems
ranging from student-advisor conflicts to sexual and other harassment.
This office doesn't offer arbitration and does not get involved
in grievance issues.
California Institute of Technology is four year, private institution
offering Bachelors, Masters,and Doctorate degrees. Academic course
work in conflict management or a related field is not offered. There
are approximately 1200 students, 290 full time faculty, and 25 full
time administrators.
California State University at Fullerton
Fullerton, California 92634
Academic Appeals
Ralph Bigelow, Coordinator
California State University at Fullerton
Fullerton, California 92634
Phone: 714-773-3836
EMail: RBIGELOW@fullerton.edu
Academic Appeals offers mediation and judicial processes to all
students appealing a final course grade. Most are handled informally
with a small percentage going to a faculty/studentboard.
The program falls under the auspices of student affairs and is
physically housed in anadministrative building. Funding in the amount
of $5,001-$10,000 is provided by general college fees. Staff consists
of one part time coordinator.
California State University at Fullerton is a public, four-year
institution offering Bachelors and Masters degrees. Academic course
work in conflict management is not offered. There areapproximately
18,000 undergraduate students and 4,500 graduate students.
California University of Pennsylvania
California, Pennsylvania 15419
CalU-Campus Mediation Center
Alan K. James, Coordinator and Assoc. Dean of Students
c/o Student Development and Services
California University of Pennsylvania
Natali Student Center
California, Pennsylvania 15419
Phone: 412-938-4439
FAX: 412-938-5959
EMail: JAMES@cup.edu
CalU-Campus Mediation Center offers mediation and judicial processes
through hearing boards to anyone in the University community.
The program falls under the auspices of student affairs and is
physically housed in the Natali Student Center. There is one full
time staff position filled by the Associate Dean of Student Development
and Services. There is currently one part time graduate assistant,
however, theyhope to fill the position of Assistant Coordinator
with another graduate assistantship. There are 17, volunteer, trained
mediators who are resident assistants and directors, campus psychologists and
managers of various departments on campus. All participants were
invited to participate and were trained for 30 hours over a six-week
period by trained professionals.
California University of Pennsylvania is a public, four-year institution
offering Associates, Bachelors and Masters degrees. Through the Master
in Communication program credit is available for volunteering in
this program. Currently there is no course work offered in conflict management.
There are 6,700 full time students, 350 full time faculty, and 277
full time administrators.
Canisius College
Buffalo, New York 14208
Campus Mediation Services
Beth Lyons, Eileen Niland, or Paticia Rissmeyer
Canisius College
Old Main 109- Student Affairs
2001 Main Street
Buffalo, New York 14208
Phone: 716-888-2130
Fax: 716-888-3190
Campus Mediation Services offers mediation through a dispute resolution
program comprised of20 faculty, staff, and students specifically
trained. The program was researched and organized in the spring of
1994 by a graduate assistant. It was implemented in the fall of
1994 and trainingwas presented by an attorney who runs the mediation
center at SUNY at Albany. The mediators vary in race, gender, and
status and are about 50% students. The feedback towards this program has
been positive, and it has proven to be a great asset to Canisius
College.
The program falls under the auspices of the Office of the Dean
of Students and is physically housed in the Student Affairs Office.
Minimal funding in the amount of $l,000.00 is provided by Student
Affairs. The three part time staff members consist of the Dean of
Students, the Assistant Director of Residence Life, and a Graduate
Assistant. There are 17 volunteers comprised of faculty, staff, administrators,
and students. Mediators are selected through referrals, application, and
interview. Staff must have prior experience in mediation or attend
the 26 hour mediation training offered bi-annually at Canisius College.
Services are available to all students, faculty, staff, administrators,
and community members. Typical cases involve co-workers, significant
others, landlords, neighbors, or roommates with the most common being
roommate disputes followed by landlord disputes. The program typically conducts
three formal mediation per semester.
Canisius College is a private, four-year institution offering
Bachelors and Masters degrees.Academic course work in conflict management
is not offered. There are 328 undergraduatestudents; 1,427 graduate
students; 197 full time faculty; 184 part time faculty; l27 full
timeadministrators; and 13 part time administrators.
Carleton University
Ottawa, Ontario, Canada K1S 5B6
Mediation Center
Carleton University
2213 Dunton Tower
1125 Colonel By Drive
Ottawa, Ontario, Canada K1S 5B6
Phone: 613-520-5765
Fax: 613-520-4024
Email: rramkay@ccs.carleton.ca
The Mediation Center offers peer, co-mediation services to staff,
faculty, students andsurrounding community members. Also offered
is conciliation, group facilitation, training,team-building, assistance
with policy development, chairing sensitive meetings, strategies/skillsfor
dealing with conflict. The Mediation Center was established on February
10, 1992 after aproposal was introduced to the university in July
of 1991.
The program falls under the auspices of the Office of the Academic
Affairs and is physicallyhoused in an academic building. Funding
in the amount of $10,001-25,000 (excluding salaries) isprovided
by Administration and Finance. The program has two full time employees,
the directorand the program coordinator. Also there are often work
study students, cooperative students, and30 volunteer mediators
who assist the staff. Selecting mediators is a competitive process,
andtraining includes a 3 day introduction followed by a minimum
of twice-a-month practice.Mediators receive approximately 60 hours
of training over the year Services are available to allstudents,
faculty, staff, administrators and community members. Last year's
caseloads included932 inquiries, 449 for conflict, 181 for training
and 202 for other. Typical cases involveco-workers, roommates, faculty
disputes, student-faculty and student groups. The most commoncases
are between co-workers. The second most common case are student-student.
Carleton University is a public, institution offering Bachelors,
Masters, and Doctorate degrees.Academic credit is offered for co-op
and placement students at the Mediation Center. Academiccourse work
is offered through Interdisciplinary Studies. A graduate program
in conflictresolution development is in the process. There are 16,385
full-time and 5,374 part-timeundergraduate students, 747 full time
faculty, 409 part time faculty, 983 full timeadministrators.
Case Western Reserve University
Cleveland, OH 44106-7060
G. Dean Patterson, Jr.
Assistant Vice President of Student Affairs
Case Western University
10900 Euclid Ave
Cleveland, OH 44106-7060
Phone: 216-368-2020
Fax: 216-368-6957
EMail: GDP2@po.cwru.edu
Case Western Reserve University uses the concept of a crisis management
team. It bringstogether University Administration, University Counseling
Services, Housing / Resident Life,Security, and the University Attorneys,
to work as a team in order to most effectively managecrisis situations.
The Crisis Management team falls under the auspices of the Student
Affairs, and is coordinatedby one of the Assistant Vice-Presidents
for Student Affairs.
In the area of conflict resolution / management there are a number
of University professionalswho have responsibilities in this area:
Student Affairs, Provost, Director of Affirmative Action,Special
Assistant to the President for Minority Affairs, Manager of Employee
Relations, anddirector of Housing and Residence Life. Extensive
training is required of all involvedstaff.
Services are available to all students, faculty, staff,
administrators and campus community members. All different types
of cases are handled. Themost common cases involve some type of
human relations problem.
Case Western University is a private, four-year institution
offering Associates, Bachelors, Masters and Doctorate degrees.
Academic course work inconflict management is not offered. There
are 9000 students, 80% full-time. Staff includes 95%full time faculty,
5% part time faculty, 97.3% full time administrators, and 2.7% part
timeadministrators.
City University of New York
John Jay College of Criminal Justice (CUNY)
New York, NY 10019
Dispute Resolution Program
Maria R. Volpe, Director, Dispute Resolution Program
John Jay College of Criminal Justice (CUNY)
445 W 59th St.
New York, NY 10019
Phone: 212-237-8693
Fax: 212-237-8901
Email: mrvjj@cunyom.cuny.edu
Dispute Resolution Program offers conflict management services
in the form of mediation ofconflicts between members of the college
community, negotiation coaching and skill building inDispute Resolution.
The program began in 1981 as an Undergraduate program that providedDispute
Resolution Course work.
The program falls under the auspices of Academic Affairs and is
physically housed in theacademic building. Funding is provided by
Academic Affairs. The program is staffed by aprofessor and director
of the program and students who serve as mediators. A mediator isapproved
after a three semester training process in theory, then skills,
finally an internship.Services are available to all CUNY students,
faculty and staff. The average semester has casesinvolving mediation
and Negotiation Coaching. Typical cases include interpersonal or
smallgroup conflicts. The most common case involves miscommunication
over a wide range ofissues.
CUNY is a public institution offering Associates, Bachelors, Masters
and Doctorate degrees.There is academic course work for Dispute
Resolution in the form of an undergraduatecertificate.
Clark University
Worcester, MA 01610
David Milestone, Dean of Students
Clark University
950 Main St.
Worcester, MA 01610
There is no formal program of conflict management; it is a function
of several offices. Clarkoffers formal and informal training in
mediation. Staff from Residence life, human resources,dean of students
office, affirmative action office, as well as faculty chairs and
vice-presidentsoffer topics in negotiation, arbitration. We also
have judicial boards.
The informal program falls mostly under the auspices of the Office
of Student Affairs and isphysically housed in an administrative
building as well as residence building. There are nofull-time employees.
Staff from different offices provide service.
Services are available to all students, faculty, staff and administrators.
Each semester, caseloadsinclude several hundred informal mediation
or arbitrations. Typical cases include harassment,noise issues,
landlord-tenant disputes, damage of property and roommate issues.
The mostcommon case is roommate issues with the second most popular
is damage ofproperty.
Clark University is a private, four-year institution offering
Associates, Bachelors, Masters, andDoctorate degrees. There are
1,900 full-time and 500 Graduate students, 200 full- time faculty,50-100
part-time faculty, 300 full time administrators and 50-100 part-timeadministrators.
Clemson University
Clemson, SC 29634-4003
Judicial Affairs
Sara Spell, Assoc. Director
Clemson University
208 Holtzendorff Hall
Clemson, SC 29634-4003
Phone: 803-656-0510
Fax: 803-656-0514
Email: Spells@quickmail.clemson.edu
Judicial affairs gives training in mediation to Resident Directors
and Assistants, which is utilizedin roommate conflict situations.
There are several judicial processes including residential andadministrative
issues. Clemson was founded as a military school and has always
had somedisciplinary process. It has become more formalized through
the years.
The program falls under the auspices of the Office of the
Student Affairs and is physically housed in the administrative
building. Funding in the amount of$0-5,000 (without salaries) is
provided by the student activities budget and housing fees. Theprogram
has two full time employees, one being the associate director and
the other is theadministrative assistant. Also there are two part-time
employees, both are judicial assistants andare graduate students.
Training includes a weekend long training retreat, as well as severalin-service
training sessions throughout the year.
Services are available to all students. Each semester, there are
around 1350 judicatory hearings.Typical cases involve code of conduct
violations. The most common case is violations ofvisitation and
alcohol policy, with the second most popular is quiet hours.
Clemson University is a public, four-year institution offering
Bachelors, Masters, and Doctoratedegrees. Academic course work is
offered for conflict management.
Columbia University
New York, NY 10027
Ombuds Office
Marsha Wagner
Columbia University
659 Schermerhorn Extension
New York, NY 10027
Phone: 212-854-1234
Fax: 212-932-3712
E-mail: Ombuds@columbia.edu
The Ombuds Office offers assistance with conflict resolution.
Resources include mediation,listening, offering range of options
for problem solving, coaching on negotiation skills. Theoffice records
anonymous aggregate statistics of categories of complaints and recommendssystems
change, and gives training in mediation to Residence Directors and
Assistants, which isutilized in roommate conflict situations. The
Ombuds Office started in 1991 per recommendationof the President
and the Committee on Civility and Mutual Respect.
The program falls under the auspices of the Office of the
President and is physically housed in a classroom building. Funding
in the amount of over$100,000 is provided by the President's office
budget. The program has two full time employees,the Administrative
Assistant and the Ombuds Officer. Training techniques come from
the TOAOmbudsman training program.
Services are available to all students, staff and faculty. Each
year, there are 800-1000 informalcomplaint cases. There are usually
fewer than 2 formal mediations. Typical cases includeallegations
of interpersonal conflicts, academic disputes, workplace conflicts,
ethical problems,safety violations, policy and service problems.
The most common case is alleged unfairtreatment, and the second
most popular involves bureaucratic run-around, poor service response,etc.
Columbia University is a private, institution offering Bachelors,
Masters, and Doctorate degrees.There are 20,000 full-time, 5,000
full-time faculty, several hundred part-time faculty, and severalhundred
full-time administrators.
Dartmouth College
Hanover, NH 03755-3568
Dartmouth Community Mediation Center
Rabbi Daniel Siegel
Dartmouth College
6154 South Fairbanks Hall
Hanover, NH 03755-3568
Phone: 603-646-3782
Fax: 603-646-2645
E-mail: Dcmc@Dartmouth.edu
Dartmouth Community Mediation Center offers conflict management
services in the form ofmediation, negotiation, arbitration and judicial
processes. Mediation covers student to studentdisputes. Negotiation
covers labor and contracts through the Office of the Human Resources.Arbitration
covers labor grievances under rules of the American Arbitration
Association. Furtheractions may reach the judicial process. This
program started between 1991-92 when a professorof environmental
studies Dr. Jack Shepherd, worked with groups of students on mediation
oncampus. Then through a gradual process, the Dartmouth Community
Mediation Center becamean integral part of the college.
The program falls under the auspices of the Tucker Foundation
where it is physically housed.Funding in the amount of $5,001-$10,000
is provided by client fees and donations. The programhas an advisor.
Also there are some part-time student employees. DCMC also has about
25trained mediators, who receive 30 hours of training and administration
receive 40hours.
Services are available to all students, staff and community members.
Each semester, there are 5-7inquiries and 1-3 formal mediations.
Typical cases include student assembly conflicts andaltercation
between students. The most common case involves fights betweenstudents.
Dartmouth College is a private, four-year institution offering
Bachelors, Masters, and Doctoratedegrees. There are 4,400 full-time
students, 821 full-time faculty, 42 part-time faculty, and 657full-time
administrators.
Endicott College
Beverly, MA 01915
Grievance Procedures
Susan Koso
Endicott College
376 Hale St.
Beverly, MA 01915
Phone: 508-927-0585 x2029
Fax: 508-927-0084
Grievance Procedures offers conflict management services in the
form of mediation, negotiation,arbitration and judicial processes.
The process covers taking complaints, gathering information,trying
to find common areas of agreement and acting as a facilitator. There
is a written processfor filing complaints, a time unit for complying,
a next higher step if the initial findings areunsatisfactory. It
starts with Human Resources, then goes to a committee. This policy
is in theemployee handbook, and has been in effect since 1992.
The program falls under the auspices of The Finance Office and
is physically housed in theadministrative building. There is no
separate funding. The program is staffed by the Director ofPersonnel.
If grievances go past personnel mediation, the vice-president will
chose mediatorsfrom staff.
Faculty grievances are governed by the contract established with
the Endicott College FacultyAssociation. This is a 6 step process
with steps 1 and 2 informal, starting with the Director ofPersonnel.
Step 3 is in writing and goes to the Dean of the college. Step four
goes to the presidentof the college or design. Step 5 goes to the
State Board of Conciliation and mediation. Step 6goes to a board
of Arbitration. At the end of each semester pending grievances are
submitted toan umpire if both parties agree.
Services are available to all staff. Each semester, there are
fewer than two inquiries, conciliationsand formal mediation. Typical
cases include disputes between supervisor and employee, andproblems
resulting from disciplinary actions.
Endicott College is a private, two-year and four-year institution
offering Associates andBachelors degrees. There are 800 full-time
students, 48 full-time faculty, 50 part-time faculty,and 143 full-time
administrators and 48 part-time administrators.
Franklin & Marshall College
Lancaster, PA 17604-3003
Franklin & Marshall Mediation Center
Dr. Ralph S. Taber
Franklin & Marshall College
PO Box 3003
Lancaster, PA 17604-3003
Phone: 717-3-291-4390
Fax: 717-399-4420
E-Mail: R_Taber@acad.fandm.edu
The Mediation Center offers conflict management services in the
form of mediation, negotiationand judicial processes. Mediation
and negotiation covers conflicts between roommates,landlord-student,
and teacher-student. The judicial process covers very minor offenses.
Thisprogram was initiated because of student and administration
prior experience andinterest.
The program falls under the auspices of Student Affairs Office
and is physically housed in theresidence housing. Funding in the
amount of $0-$5,000 is provided by Student Affairs. Theprogram is
staffed by the a student coordinator and 10 volunteers. Mediators
are selected throughan application process and get 15-20 hours of
initial training plus in-service.
Services are available to all full-time students, faculty and
staff. Each semester, there are 3-5formal mediation and 60-100 judicatory
hearings. The most popular cases are roommate conflictswhere the
second most common is boyfriend / girlfriend breakups.
Franklin and Marshall College is a private, four-year institution
offering Bachelors degrees.There are 1750 full-time students, 147
full-time faculty, 27 part-time faculty, 126 full-timeadministrators
and 57 part-time administrators.
Fresno Pacific College
Fresno, CA 93702
Center for Peacemaking & Conflict Studies
Ron Claassen
Fresno Pacific College
1717 South Chestnut Ave.
Fresno, CA 93702
Phone: 209-455-5840
Fax: 209-252-4800
E-mail: pabs@fresno.edu
The Center for Peacemaking & Conflict Studies offers conflict
management services in the formof mediation and training of mediators.
The program has been in the College system since 1990,and growth
is expected.
The program falls under the auspices of administration. Funding
in the amount of over $100,000is provided by client fees, student
tuition and material sales. The program is staffed by twoco-directors,
administrative assistants and program associates, three mediator
associates and onestudent worker. Required training of mediators
includes a masters degree, mediation training andinternship.
Services are available to all students, faculty, staff, administrators,
families of the collegecommunity, and people in the general community.
Typical cases include staff conflict anddepartmental disputes and
also family, business, community and school issues.
Fresno Pacific College is a private, four-year institution offering
Bachelors and Masters degrees.Students may receive academic credit
for working or volunteering with the Center of ConflictStudies and
Peacemaking. Also the college offers academic course work in conflict
managementfor all students.
George Mason University
Fairfax, VA 22030-4444
University Dispute Resolution Project (UDRP)
Mara Lyn Schoeny, Coord.
George Mason University
Sub I, Rm. 252 J
Fairfax, VA 22030-4444
Phone: 703-993-2887
Fax: 703-993-1302
E-mail: mschoeny@gmu.edu
UDRP offers conflict management services in the form of interpersonal
and intergroupmediation, facilitation and also short educational
workshops on conflict resolution. UDRP workswith other campus offices,
including the judicial process, the ombudsman, and the equity office.UDRP
was established in the Fall of 1994.
The program falls under the auspices of the Institute for Conflict
Analysis Resolution (ICAR)and is physically housed in the Student
Union Building. Funding in the amount of$10,001-$25,000 is provided
by training fees, the provost, ICAR, Student Services and grants.The
program is staffed by one half-time Coordinator, 8-10 core Coordinating
Committeevolunteers and 10-15 volunteer mediators and trainers.
Services are available to all students, faculty, staff, and administrators.
The first ever semesterhad nine cases, one involved mediation and
one pertained multicultural conflict resolution. Sincethis is a
new program, growth is expected. Typical cases include anything
involving a student,faculty or staff that is appropriate for mediation/facilitation.
The most common service is BasicConflict Resolution Training. The
second most common service is faculty/studentmediation.
George Mason University is a public, four-year institution offering
Bachelors, Masters, andDoctorate degrees. There are 15,925 full-time
students, 742 full-time faculty, 504 part-timefaculty, 289 administrative
faculty and 449 professional / technical administrators. The Institutefor
Conflict Analytic and Resolution at GMU offers Master's and PhD.
degrees.
Georgia State University
Atlanta, GA 30303-3083
Student Code of Conduct: Judicial System
Kurt Keppler, Dean of Students
Georgia State University
University Plaza
Atlanta, GA 30303-3083
Phone: 404-651-2200 or 4082
Fax: 404-651-2184
E-mail: unhmmp@langate.gsu.edu
The Judicial System offers conflict management services in the
form of the peer mediationcenter, and there is an Ombudsperson.
The main focus of the program is the judicial processthrough the
University judicial/residential Judicial system. The program is
an institutionalrequirement.
The program falls under the auspices of Student Affairs and is
physically housed in the CampusCenter. Funding in the amount of
between $0-$5,000 is provided by Student Affairs and Housingbudget
(auxiliary). The program is staffed by seven administrators, two
Graduate Students asAssistant Complex Directors, and 10 volunteers
which are Judicial board members. Selectioncomes from recommendations
which end up in approval of the Student Government. Staff istrained
by the Dean; students have formal training (10-12 hours) by the
Assistant Director ofHousing.
Services are available to all students, faculty, staff, and administrators.
The average quarter has20 Judicatory hearings and is expected to
rise due to future additional housing. Typical casesinclude violations
of Code of Conduct. The most common case is harassment where the
secondmost common case is theft.
Georgia State University is a public, four-year institution offering
Bachelors, Masters, andDoctorate degrees. There is academic course
work in conflict management. There are 24,000full-time students
and 946 full-time faculty.
Hampshire College
Amherst, MA 01002
Conflict Transformation and Educational Project (CTEP)
Thomas Levitan, Dean of Students
Hampshire College
Amherst, MA 01002
Phone: 413-582-5412
Fax: 413-582-5584
E-mail: tlsa@hampshire.edu
CTEP offers conflict management services in the form of mediation,
workshops in negotiation,facilitation and proactive organization
of meetings on controversial topics (facilitateddiscussions). The
program began as a research project by two students in spring 1994
and hasgrown since then.
The program falls under the auspices of Student Affairs and the
President's Office and isphysically housed in the currently temporary
office space. Funding in the amount of between$10,001-$25,000 is
provided by Student Affairs, administration and finance and the
studentactivities budget. The program is staffed by one Faculty
Advisor and one part-time facultymember. Recruitment is proactive
throughout the college community. Training includes 50 hoursin oppression,
cross-cultural sensitivity, and mediation, continued monthly refresher
training,8-12 hours of group facilitation training.
Services are available to all students and administrators. The
average semester has about a dozeninquiries and 1 group mediation.
Since this is a young program, growth is expected, and morecases
will be taken upon.
Hampshire College is a private, four-year institution offering
Bachelors degrees. Volunteer creditis granted through the Colleges
Community Service Requirement. Academic course work is alsooffered
in conflict management, and there are resources to provide students
with suitableconcentration in conflict studies. There are 1,100
full-time students, 90 full-time faculty, 7part-time faculty, 100
full-time administrators and 50 part-time administrators.
Hellenic College / Holy Cross
Brookline, MA 02146
Office of Student Life
Archdeacon Gerasimus Michaels, PhD.
Hellenic College / Holy Cross
50 Goppard Ave.
Brookline, MA 02146
Phone: 617-731-3500 x241
Fax: 417-232-7819
E-mail: tlsa@hampshire.edu
Office of Student Life offers conflict management services in
the form of negotiation and judicialprocesses.
The program falls under the auspices of Student Affairs and is
physically housed in theadministrative building. Funding in the
amount of between $0-$5,000 is provided by StudentActivities budget
and general college fees. The program is staffed by six members
of ResidenceLife Staff who are students or graduate students.
Services are available to all students. The average semester has
about 3 inquiries and 1 judicatoryhearing. Typical cases include
student infractions. The most common case is vandalism wherethe
second most common case is noise.
Hellenic College is a Private, four-year institution offering
Bachelors and Masters degrees. Thereare 200 full-time students,
35 full-time faculty and 5 part-time faculty.
Holyoke Community College
Holyoke, MA 01040
College Mediation Center
Isabel Huskey
Holyoke Community College
Holyoke, MA 01040
College Mediation Services offers conflict management services
in the form of mediation. Theprogram was started at the college
in July 1, 1995.
The program falls under the auspices of Student Development and
is physically housed in theadministrative building. Funding in the
amount of between $0-$5,000 is provided by StudentAffairs. The program
is staffed by the Director of Student Services and 20 volunteers
which arecomprised of staff and students. Volunteers go through
a minimum of 12 hours of mediationtraining.
Services are available to all students, faculty, and staff. There
is yet to be data to determinesemester caseloads. Expected typical
cases should include interpersonal conflicts and disciplinaryreferrals.
Holyoke Community College is a Public, two-year institution offering
Associates degrees. Thereis academic course work in conflict management.
There are 3,400 full and part-time day divisionstudents.
Langara College
Vancouver, B.C. V5Y-2Z6
Human Rights Coordinator's Office
Brenda E Taylor, Coordinator
Langara College
100 West 49th Ave, Suite 503
Vancouver, B.C. V5Y-2Z6
Phone: 604-323-5640
Fax: 604-323-5622
Human Rights Coordinator's Office offers conflict management services
in the form of mediationand administrative tribunal. This program
began about five years and is currently under somerevisions.
The program falls under the auspices of the President's office
and is physically housed in theadministrative building. Funding
in the amount of between $50,001-$100,000 is provided byadministration
and finance. The program is staffed by a half time coordinator who
is also alawyer.
Services are available to all students, faculty, staff and administrators.
Typical cases includeallegations of harassment and discrimination.
Langara College is a Public institution that offers diplomas only.
There are over 15,000 full-timestudents, 369 full-time faculty,
79 term faculty, 30 full-time administrators and 1 part-timeadministrator.
Laurentain University
Sudbury, Ontario, Canada
Lisetta Chalupiak
Manager - HRIS and Staff Relations
Co. Personnel Services
Laurentain University
Ramsey Lake Road
Sudbury, Ontario, Canada
Email: lchalupiak@lauadmin.laurentian.ca
Laurentian University sponsors a number of areas dealing with
conflict. There is an ombudsmanand also an harassment office. As
a unionized institution, there are related labor relationsactivities
which include grievance settlement processes, mediation, negotiation.
As a bilingualinstitution, concerns about the language barrier are
dealt with in both languages through theAcademic Vice President.
For more information, please send email at the above address.
Lehigh Carbon Community College
Schnecksville, PA 18078
Ombudsman
Lehigh Carbon Community College
4525 Education Park Dr.
Schnecksville, PA 18078
Phone: 302-799-1195
Fax: 302-799-1527
Email: cvb@lex.lccc.edu
Ombudsman offers conflict management services in the form of assisting
students in dealingwith complaints against faculty.
The program falls under the auspices of Academic Affairs and is
physically housed in the academic building. Funding in the amount
of $10,001-$25,000 is provided by Academic Affairs.The program is
staffed by the ombudsman. Selection of the ombudsman is by the Vice-Presidentof
Academic and Student Affairs.
Services are available to all students. The average semester has
40 inquiries. Typical casesinclude student complaints. The most
common case involves unfair treatment.
Lehigh Carbon Community College is a public, two-year institution
offering Associates degrees.There are 3,000 full-time students,
85 full-time faculty and 200 part-time faculty.
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