Training Evaluation Tool #3:
Mediation Training Evaluation Survey

What Questions May be Addressed by this Measure?

This tool is designed to examine whether training successfully contributed to the professional development of your mediators and/or trainees. It will answer several questions. Is training meeting participants’ expectations? Are they satisfied with the training they are getting? What specific aspects of training do they find helpful? Less helpful? What would they change to make training even better?

How Do I Use This Measure?

Two versions of the same survey are provided, one for pre- and one for post-training. They ask the same questions in the same order. The survey is for the participants to complete although you may want to develop a modified version for trainers to complete. Administer the pre-test immediately before the training begins, in conjunction with other assessments or paperwork. Administer the post-test survey immediately at the end of training. You will want to think through issues of confidentiality.

How to score - The instrument is positively skewed, which means there is no need to reverse any scores – a high score means high satisfaction and expectations, a low score indicates low.

Satisfaction (items 1-6 on survey)

a. Determining satisfaction for an individual participant:

1.     Add the value for items 1-6 together, creating a sum score for the person. The highest score possible is 30 and the lowest 6. Do this for both the pre- and post-test surveys.

2.     Compute the average score (i.e., divide by 6) for both the pre- and post-test results.

3.     Subtract the pre-test average score from the post-test average score.

Positive difference è training was satisfactory

Negative difference è training was unsatisfactory

b. Determining overall satisfaction:

1.     Compute the overall average score by adding together all the individual average scores (those computed in #2 above) and dividing by the number of participants. Do this for both the pre- and post-test results.

2.     Follow instructions for #3 above.

Expectations (items A1-A3):

A. Determining whether expectations were met for an individual participant:

1.     Add the value for items A1-A3 together, creating a sum score. The highest score possible is 15 and the lowest 5.

2.     Compute the average score. Do this for both pre- and post-test surveys.

3.     Subtract the pre-test average score from the post-test average score.

Positive difference = training met expectations

Negative difference = training did not meet expectations

B. Determining whether expectations were met overall:

1.     Compute the overall average score by adding together all the individual average scores (those computed in #2 above) and dividing by the number of participants. Do this for both the pre- and post-test results.

2.     Follow instructions for #3 above.

Changes/Modifications for Future Training (items B1-B3 on survey):

1.     Review all participants’ answers to identify emergent patterns in the responses.

2.     Do this for each of the three (3) questions.

A note about Reliability and Validity: The instrument has had no extensive validity and reliability work conducted on it. Face validity was addressed through review of the instrument by conflict resolution trainers but no inter-rater agreement was established. One reliability analysis was conducted using an adapted version of the instrument by Kmitta, 2000. Chronbach’s alpha on that analysis was a respectful .83.

What Information Will the Results Give Me?

The results can help determine whether expectations for skill and basic knowledge acquisition are being met. Use the information to identify specific areas of improvement for training in the future.

Site__________________                                                                  Date__________________

Mediation Training – Pre-Workshop Assessment (All responses are confidential)

Please indicate how much you agree with each of the following statements:

1.   I feel that I often use what I learn in a training workshop.                                           1 2 3 4 5

2.   I recommend attendance of training workshops.                                                          1 2 3 4 5

3.   The amount of material covered in a training workshop is usually appropriate.            1 2 3 4 5

4.   Training workshops, regardless of focus, are usually a productive use of my time.        1 2 3 4 5

5.   I find the content of training to be more important than the style of the presenter.    1 2 3 4 5

6.   In general training workshops are interesting.                                                              1 2 3 4 5

Please indicate your level of expectation for each of the following statement:

A1. I expect to learn basic knowledge about how to conduct a mediation.                          1 2 3 4 5

A2. I expect to develop mediation skills.                                                                          1 2 3 4 5

A3. My overall expectations for this mediation workshop are:                                          1 2 3 4 5

Please answer the following short answer questions. Use the back of this page if you need more space.

B1. What do you like about training workshops?

B2. What do you dislike about training workshops?

B3. What would you do to improve a training workshop?

Some background information:

Name__________________________                       Affiliation (Organization/School)__________________

Profession/Major _____________________  Years of Education/Year in School _____________

Gender             _____ Female              _____ Male

How many training workshops have you attended over the past 12 months?______________

Site__________________                                                                  Date__________________

Mediation Training – Post-Workshop Assessment (All responses are confidential)

Please indicate how much you agree with each of the following statement:

1.   I feel that I will use what I learned in the mediation training workshop.                       1 2 3 4 5

2.   I would recommend attendance to this mediation training workshop.                           1 2 3 4 5

3.   The amount of material covered in the training workshop was appropriate.                 1 2 3 4 5

4.   The mediation training workshop was a productive use of my time.                             1 2 3 4 5

5.   I found that content was more important than the style of the mediation trainers.      1 2 3 4 5

6.   In general the mediation training workshop was interesting.                                         1 2 3 4 5

Please indicate the level of fulfilment for each of the following statement:

A1. My expectation for knowledge about conducting a mediation was met.                       1 2 3 4 5

A2. My expectation for skill development in conducting a mediation was met.                1 2 3 4 5

A3. Overall, my expectations for this workshop were fulfilled.                                          1 2 3 4 5

Please answer the following short answer questions. Use the back of this page if you need more space.

B1. What did you like about the mediation workshop training?

B2. What did you dislike about the mediation workshop training?

B3. What would you do to improve the mediation workshop training?

Some background information:

Name__________________________                       Affiliation (Organization/School)__________________

Profession/Major _____________________  Years of Education/Year in School _____________

Gender             _____ Female             _____ Male

How many training workshops have you attended over the past 12 months?______________

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