Process Monitoring:
Evaluating Program Implementation
This module is for use by individuals or a team who wish
to monitor an existing program. It is intended to provide
a framework for assessment. Specifically, it will help
you to:
- review systems already in place for implementation
and management (e.g., intake);
- assess whether program is going according to plan and
identify areas to improve;
- identify possibilities for expansion;
- review roles and responsibilities of your own program
in relationship to other campus conflict-related office;
and,
- evaluate the decision-making and internal dynamics
of your own conflict-related office.
What is Process Monitoring?
Process monitoring is a type of research that is used to
structure the evaluation of an existing program. The
emphasis is on tracking the day-to-day efforts of a program’s
implementation. It does not focus on the impact or outcomes,
only on the manner in which the program is being put into
action. Information gained from such an evaluation provides
useful strategic information for strengthening or expanding
the scope of an existing program.
How Do You Use the Tools?
Four research tools are included in this module.
Each tool focuses on a different aspect of program implementation
and includes a series of questions to be asked. Process
monitoring is usually conducted by staff, volunteers, and/or
administrators internal to your program. Data collected
could be directed to and of use by internal office personnel,
other campus conflict-related programs, campus decision-makers,
the wider academic community, and the community of individuals
working in conflict resolution.
Research tools in this process monitoring module include:
1. Standard
Operating Procedure (SOP) Review -- examines existing
protocol for implementing your program.
2. Design
new policies and procedures -- guides the development
of new rules and guidelines for implementation.
3. Structures
of responsibility -- examines the roles, responsibilities,
and relationships among different conflict-related efforts
on campus.
4. Internal
decision-making processes -- assesses the planning process
in your office.
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