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Technical Assistance Manuals

In addition to Bill Warter’s key book Mediation in the Campus Community, a number of campus mediation Technical Assistance Manuals are now available, including one from Wayne State University, one from the Association for Student Judicial Affairs, one from the Government Law Center of Albany Law School, and a offering from College Legal Information, Inc.. An article on Establishing a Mediation Clinic by Cynthia Savage is also quite helpful. Also available is a more general (i.e., not campus specific) but quite helpful mediation program guidebook from the National Association for Community Mediation. Brief information about these follows below:

1) Ready-Set-Go: A Technical Assistance Manual for Creating and Maintaining a Campus Mediation Center written by Bill Warters. The 50+ page document contains a variety of sample forms and reports to assist new programs as they develop their mediation services. It is available online here.

2) Mastering Mediation: A Guide for Training Mediators in a College and University Setting by Rick Olshak. (2001) This mediation skills training manual, written by a former president of the Association for Student Judicial Affairs (now called the Association for Student Conduct Administration), is presented as a binder with removable pages. It is designed to give you all the elements you need to construct 4 training tracks focused on the campus environment: basic, advanced, combined and an isolated in-service training. Participants gain an understanding of the mediation process and the skills involved. (540 pp.)
Publisher: Alexandria, VA: LRP Publications (for ASJA) Can be obtained from: Rick has also shared some of his training materials on his website.

3) The Best Practices Manual: An Interdisciplinary Approach to Service-Learning and Mediation Assistance written by Phil Moses and published in June of 1997, reports on the experiences of the Albany Law School Mediation Assistance Program, funded by a grant from FIPSE. The unique project involved students from six colleges and universities working together to provide mediation services to to residents of the Albany Housing Authority. The project included court-certified mediation training with quasi-clinical fieldwork apprenticeships, a seminar-style ongoing meeting, and reflective learning journals. A full account of the project and the significant learnings are included. A useful appendix of sample documents and materials is included. To order the manual, contact the Government Law Center at 80 New Scotland Avenue, Albany, New York 12208-3494, Phone: 518 445-2329, Fax: 518 445-2303, or visit the Center’s web site.

4) Managing Campus Conflict Through Alternative Dispute Resolution is a publication (August, 1999 release) from the Center for Legal Information, Inc., the publisher of Lex Collegii, a quarterly legal newsletter for independent higher education. As described by the publisher, this manual analyzes and assesses alternative dispute resolution systems available to the college campus. It focuses on widely accepted forms of alternative dispute resolution, how they work, and their application to the collegiate environment. The manual includes data to evaluate options and determine how processes can be adapted to a particular institution and environment. Appendices of policies and forms that can be used for arbitration, mediation, grievance processing, and ombudsman systems is provided. Detailed bibliographies on higher education and dispute resolution are included. The manual costs $60, and is available via the web or by mail from College Legal Information, Inc., P.O. Box 150541, Nashville, Tennessee 37215-0541. Email: .(JavaScript must be enabled to view this email address)

5) Community Dispute Resolution Manual: Insights and Guidance from 2 Decades of Practice. For newcomers to the community mediation field, this manual provides a history of the field and serves as a program management guide. For those more familiar with community-based dispute resolution programs, this manual is intended as a self-assessment guide. The manual is a product of a NIDR task force composed of leaders in the community mediation field. Written in 1991, 90 pages, price: $12.00 plus $2.50 shipping and handling each. For more information, go to the NAFCM website news section, or contact National Association for Community Mediation, P.O. BOX 44578, Madison, WI 53744. Phone: 608.845.9918, Fax 608.848.8266, Email: .(JavaScript must be enabled to view this email address)