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Sample Mission Statements

Campus conflict resolution programs are regularly evolving, and the programs listed below may have changed their names and missions since the time these were gathered. Nevertheless, the ideas presented remain useful as food for thought and starting places for discussion regarding your mission statement.

1) Purdue University

The process of resolving conflict is educational. By establishing a forum where each party is heard, we teach listening. By creating an environment where each party can speak, we teach communication. By developing the processes that seek resolution, we teach the importance of dialogue. And, by building these processes into a method of mediating disputes we teach citizenship. The Purdue Mediation and Conciliation Center is founded on the principle of Partnership and Service Learning. Embedded in its mission is the intention to support existing conflict resolution processes and procedures while conducting research on the discourse of mediation and its effectiveness. Recognizing that the mission encompasses both the process of effective mediation and the product of an informed citizen, the Center's purpose is both functional and educational.

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2) Salisbury State University

The Center for Conflict Resolution at Salisbury State University endeavors to address conflict in the service of social change. Our aim is to replace adversarial and violent modes of resolving conflict with nonviolent, collaborative processes and techniques. We want to provide tangible ways for individuals and groups to communicate constructively, thoughtfully and compassionately. We seek to enhance cooperation among people in conflict so that they see their mutual involvement and responsibility. We wish to assist in meeting the needs of all people in our communities.

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3) University of Tennessee

About the Conflict Resolution Program:
Unresolved conflict can drain resources. It can diminish a person's creative potential, reduce an organization's effectiveness, damage relationships, and lead to wasted time, money, and human energy. The University of Tennessee, Knoxville, Conflict Resolution Program is designed to improve methods for resolving conflict. Our mission is to promote the understanding and use of effective conflict resolution methods in three areas:
Education - we work with faculty and students to integrate conflict resolution concepts and experiences into academic programs.
Research - we support research projects in conflict resolution.
Service - we provide confidential mediation and consultation to students, faculty, and staff. We also support conflict resolution projects in the community.

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4) Washington State University

Conflict Resolution Program

Program Mission
To empower university constituents with the ability and processes to peacefully and constructively address differences, which facilitate the fulfillment of personal, institutional, and community goals.

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Expanded program description weaving in university mission:
In addition to providing a compass to guide institutional actions and motivations, Washington State University's Strategic Plan's core values serve another purpose. Principally, these fundamental values create a meaningful context for the existence of a comprehensive conflict resolution program in a university setting. Values of lifelong-learning, shared community, individual responsibility, empowering leadership, academic freedom and integrity are imperative to effective conflict resolution in a multicultural society. The aspiration to empower university constituents with the ability and processes to address differences peacefully and constructively describes the Conflict Resolution Program's (CRP) institutional mission. In realizing this mission, the CRP provides facilitative processes that demonstrate institutional values and create inclusive environments that enable university personnel and students to accomplish institutional and personal goals. The CRP is not a fact-finding, investigative, or disciplinary agency. The program advocates early and constructive resolution of interpersonal disputes through nonviolent and nondestructive methods. The program's approach to resolving disputes is an intercultural one that acknowledges and is inclusive towards difference.

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5) Syracuse University

Syracuse University Campus Mediation Center

The Campus Mediation Center is an innovative joint project of the students, faculty, and administrative staff at Syracuse University. Its purpose is to provide members of the University community direct assistance in creatively and nonviolently resolving their interpersonal disputes. To address its goals, the Center provides both mediation services and short presentations and workshops on communication and conflict resolution skills.

6) Massachusetts Institute of Technology


I. Purpose: Conflict is not new to a university setting where students from many diverse backgrounds come to learn and work in a tightly-knit, often competitive and pressured community. mediation@mit was therefore created to supplement the MIT's existing dispute resolution system.

II. Mission: mediation@mit has a three-fold mission:
1. to offer MIT students a forum for constructive dispute resolution, in a formal and confidential setting, that is, formal mediation;
2. to train members of the MIT community in mediation and other dispute resolution techniques and encourage the use of such techniques in informal as well as formal settings;
3. to educate members of the MIT community about the value of constructive dispute resolution and promote peace on campus

7) Harvard Law School

Harvard Mediation Program
(a clinical program training law students in mediation)

Overall Mission
The overall mission of the HMP is:

  • to enhance the education of Harvard Law School (HLS) students by providing multiple and diverse opportunities to learn, practice and teach mediation, and
  • to serve the community by developing, promoting and providing effective mediation services.

Educational Mission
The educational mission of the HMP is:

  • to provide HLS students with comprehensive and ongoing training in the theory and skills needed for effective mediation,
  • to provide HLS students opportunities to apply and teach the theory and skills needed for effective mediation,
  • to provide opportunities for HLS students to learn and practice mediation with members of the community for the purpose of sharing diverse perspectives and experience,
  • to provide a forum in which mediators can exchange experiences and ideas related to mediation,
  • to provide a forum for the collection and dissemination of current information related to mediation, and to maintain an environment that nurtures academic and personal growth.

Service Mission
The service mission of the HMP is:

  • to provide a fair and effective process in which disputing members of the community can resolve their own differences,
  • to provide effective mediation services to all parties, regardless of their ability to pay,
  • to provide effective mediation services to local courts and communities, to educate local courts and communities regarding mediation and effective conflict resolution skills,
  • to provide opportunities for volunteers from outside HLS to learn and practice mediation,
  • to provide a forum for mediators to exchange ideas, and
  • to maintain administrative procedures that foster systematic documentation of work product and ready access to Program resources.
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8) University of California, San Francisco

The mission of the Campus Mediation Program (CMP) is to provide a voluntary and informal means for staff, administrators, faculty and students to reconcile differences. The Program is supplemental to the university's existing formal grievance and complaint procedures. It emphasizes open communication, active listening and creative problem solving and is facilitated by neutral and trained mediators. Individuals who participate in CMP do so voluntarily. Agreements entered into by individuals are protected by confidentiality in accordance with California dispute resolution law and codes.

The goals of the Campus Mediation Program are to:

  • Expand conflict resolution alternatives available to the UCSF community - administrators, faculty, staff and students;
  • Foster an understanding of individual differences while providing support for the diverse constituents of the UCSF community;
  • Develop a network of skilled and effective mediators that assist in solving conflicts at UCSF;
  • Assist other UCSF conflict resolution resources or efforts.

The Campus Mediation Program supports the value placed on early intervention of conflicts and differences, and can accommodate interpersonal, intergroup, and intragroup conflicts.

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