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Process Monitoring Tool #3: Structures of Responsibility

What Questions May Be Addressed by This Measure?

This tool assesses the roles, responsibilities, and relationships of individuals within your program.  It also explores the relationship among different conflict-oriented groups on your campus. 

How Do I Use This Measure?

Select the roles, responsibilities, relationships and/or structures deemed important for your evaluation and for whom the data is gathered.  Use the questions outlined in the tool to guide your evaluation.  Some questions may be best addressed through interviews and/or self-assessment surveys with pertinent individuals (e.g., disputants, office personnel).  Be sure to address the issue of anonymity and confidentiality. 

What Information Will the Results Give Me?

The information collected with this tool will help you assess whether the current structure of responsibilities within your program is effective, efficient, and meeting the needs of both the individuals and the program.  It can be used to identify areas of overlap among staff members, volunteers, and other individuals involved with the program.  Additionally, the insight gained into your own program’s relationship with other conflict-related programs and groups on campus will suggest ways to reduce overlap, clarify opportunities for partnership opportunities, and identify relationships to improve.  

Roles, Responsibilities, and Relationships

Questions to ask about People:

a.    What is the nature of this person’s/ these persons’ role(s) (e.g., mediator, volunteer, manager, administrator, student assistant)?

b.   Is this their only role and if not, what else do they do?  You might want to include roles and responsibilities both internal and external to your office.  For example, if you have a student who volunteers as a mediator, they have numerous responsibilities outside of their role as mediator.

c.    Do they feel supported in this role?

d.    Where does the support come from?

e.    What are the kinds of support they need?

f.    Are there any barriers to the carrying out of this role effectively within the institution?

Questions to ask about Conflict-related Efforts

a.   Is there overlap with other conflict-related offices on campus?  If so, what kind?

b.   How are relationships with other conflict-related groups and offices within the institution? How have they been beneficial?  How have they not been beneficial?

c.  What does this evaluation data tell you about the types of changes, enhancements, and planning that are needed?