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Conflict Management in Higher Ed Report
Volume 6, Number 1, Nov 2005

Three New Books of
Special Interest

Since our last edition of the Report a number of new books have been released that may be of special interest to our readers. While there are plenty of books on conflict resolution being written now, these books have particular utility for people either teaching conflict studies or working as campus conflict managers.

Work and Peace in Academe:
Leveraging Time, Money, & Intellectual Energy Through Managing Conflict

Written by a former Provost for 17 years and faculty member for 30 years, this book assesses the nature of conflict in academic environments and describes practical ways to prevent and resolve unproductive disputes. Written for administrators and faculty leaders, this book is intended to guide readers in effectively developing a systemic approach to dispute prevention, resolution, and management that preserves informal resolution and is unique to the culture, history, procedures, and practices of a given institution. Also emphasized is the need to retain the value of productive conflict and the critical importance of integrity and trust to the ongoing success of any system or approach. For more information, see the author interview posted at

  • Introduction xi
  • Conflict: Two Sides of One Coin 1
  • A Framework for Understanding Conflict in an Academic Environment 13
  • Methods of Conflict Resolution in an Academic Environment 29
  • Policy and Procedure: Development and Implementation 47
  • The Players and Their Roles: Governance and Administration 61
  • The Players and Their Roles: Institutional Offices 79
  • Key Collateral Players: Support and Specialty Personnel 95
  • Putting It All Together: Creating an Integrated System of Dispute Prevention, Resolution, and Management 109
  • Some Best Practices 121
  • Appendix 1: The Evaluation 133
  • Appendix 2: A Matter of Intractable Conflict 147
  • Appendix 3: An Instance of Gender Bias 169
  • Appendix 4: A Case of Racial Discrimination: Perception or Reality? 191
  • Suggested Readings 213

ISBN 1882982843
clothbound, 6 x 9
240 pages © 2005
Anker Publishing Company
US $39.95

Doing Research: Methods of Inquiry for Conflict Analysis

druckmanbookDoing Research: Methods of Inquiry for Conflict Analysis is perhaps the first real research methods text devoted to conflict analysis and resolution. It begins with a discussion of the philosophical foundations for doing research, providing guidelines on how to develop research questions and how these questions can be addressed with various methodologies. The book presents a wide-ranging treatment of both quantitative and qualitative approaches to the design and analysis of problems of conflict. The approaches covered include experiments, simulations and models, surveys, single and comparative case studies, ethnographies, content analysis, narrative analysis, evaluation research, action research, and research consulting. These approaches are illustrated in a variety of applications culled from the published literature. A concluding chapter provides an integration of the various methodologies, including their complementary strengths.

Throughout the book, author Daniel Druckman of George Mason University's Institute of Conflict Analysis and Resolution, illustrates the value of a multi-method approach to doing research on conflict analysis and more generally across the social sciences.

Key Features

- Guides readers through how to do literature reviews and ask research questions, easing students into the research process

- Weaves together qualitative and quantitative, as well as deductive and inductive, approaches to analysis, allowing for the widest possible diversity in methodology

- Includes numerous examples from published articles and dissertations and a discussion of research consulting

Doing Research is well suited as a text for research methods courses across the social sciences, especially those dealing with conflict analysis in departments of political science, communication, psychology, sociology, and management. Professional researchers and consultants may also want to add this book to their libraries for guidance on multi-method techniques.

  • Table of Contents
  • Preface / Prologue
  • Part 1 - Doing Research on Conflict / Part Introduction / Why Do Research? / Getting Started to Do Research
  • Part 2 - Performing Experiments / Part Introduction / Designing Experiments and Conducting Simulations / Evaluating Data from Experiments: Methods of Analysis
  • Part 3 - Designing and Conducting Surveys / Part Introduction / Survey Research
  • Part 4 - Doing Case-Based Research / The Case-Study Method: An Overview / Enhanced-Case and Time Series Analyses / Comparative Case Study Approaches
  • Part 5 - Writing Ethnographies / Part Introduction / Ethnographic Methods
  • Part 6 - Analyzing Documents: Texts and Process Analysis / Part Introduction / Content Analysis / Narrative Analysis
  • Part 7 - Evaluating Interventions and Applying Research / Part Introduction / Evaluation Research / Research for Action and Consulting
  • Part 8 - Concluding / Part Introduction / From Philosophies to Research Methods: The Value of Doing Research in Conflict Analysis and Resolution / Epilogue / References

Hardcover: $94.95 ISBN: 0-7619-2778-6
Paperback: $47.95 ISBN: 0-7619-2779-4
Sage Publications
408 pages ©2005

The Handbook of Dispute Resolution

drhandbookThis volume is a new reference for all practitioners, students, and teachers in the field of dispute resolution. Each chapter was written specifically for this collection and has never before been published. The contributors —drawn from a wide range of academic disciplines—are among the most prominent in dispute resolution today, including Frank E. A. Sander, Carrie Menkel-Meadow, Bruce Patton, Lawrence Susskind, Ethan Katsh, Deborah Kolb, and Max Bazerman.

The Handbook synthesizes more than thirty years of research into practitioner-focused chapters that assume no previous background in the field. At the same time, the book offers new research and theory that will interest those who have been immersed in the study or practice of dispute resolution for years.

The Handbook is organized into four sections: Understanding Disputants, Understanding Disputes and Dispute Contexts, Understanding Dispute Resolution Processes, and Emerging Issues in Dispute Resolution. Section One (Understanding Disputants) explores how personality factors, emotions, concerns about identity, relationship dynamics, gender and cultural differences, and perceptions contribute to the escalation of disputes. Section Two (Understanding Disputes and Dispute Contexts) focuses on various aspects of disputes, including value creation opportunities, agency issues, organizational influences, ethical considerations, the role of law, and decision tools. Section Three provides a comprehensive summary of the primary dispute resolution processes: negotiation, mediation, arbitration, litigation, consensus building, and integrated conflict management systems, along with a discussion of how to select the appropriate procedure. The final section explores emerging issues in dispute resolution, including dispute resolution strategies for organizational leadership, online and international dispute resolution, victim-offender mediation, youth dispute resolution education, institutionalization and professionalization of dispute resolution, and new directions and challenges.
Michael L. Moffitt is an assistant professor and the associate director of the Appropriate Dispute Resolution Program at the University of Oregon School of Law. Robert C. Bordone is the Thaddeus R. Beal Lecturer on Law and the deputy director of the Harvard Negotiation Research Project at Harvard Law School.
The Handbook of Dispute Resolution be ordered online at the Program on Negotiation Clearinghouse.

  • Preface.
  • 1. Perspectives on Dispute Resolution: An Introduction (Michael L. Moffitt and Robert C. Bordone).
  • 2. Roots and Inspirations: A Brief History of the Foundations of Dispute Resolution (Carrie Menkel-Meadow).
  • 3. “I See a Pattern Here and the Pattern Is You”: Personality and Dispute Resolution (Sheila Heen and John Richardson).
  • 4. The Decision Perspective to Negotiation (Max H. Bazerman and Katie Shonk).
  • 5. Enemies, Allies, and Emotions: The Power of Positive Emotions in Negotiation (Daniel L. Shapiro).
  • 6. Relationship Dynamics in Disputes: Replacing Contention with Cooperation (Keith G. Allred).
  • 7. Identity, Beliefs, Emotion, and Negotiation Success (Clark Freshman).
  • 8. Cultural Pathways in Negotiation and Conflict Management (Anthony Wanis-St. John).
  • 9. Negotiation Through a Gender Lens (Deborah M. Kolb and Linda L. Putnam).
  • 10. Bone Chips to Dinosaurs: Perceptions, Stories, and Conflict (Douglas Stone and Sheila Heen).
  • 11. Disputes as Opportunities to Create Value (Michael L. Moffitt).
  • 12. Six Principles for Using Negotiating Agents to Maximum Advantage (Scott R. Peppet).
  • 13. Finding Settlement with Numbers, Maps, and Trees (Marjorie Corman Aaron).
  • 14. Option Generation: Be Careful What You Ask For . . . (Chris Guthrie).
  • 15. Organizational Influences on Disputants (Corinne Bendersky).
  • 16. A Taxonomy of Dispute Resolution Ethics (Jonathan R. Cohen).
  • 17. The Role of Law in Settlement (Russell Korobkin).
  • 18. Negotiation (Bruce Patton).
  • 19. Mediation (Kimberlee K. Kovach).
  • 20. Arbitration (Sarah Rudolph Cole and Kristen M. Blankley).
  • 21. Litigation as a Dispute Resolution Alternative (Jeffrey R. Seul).
  • 22. Consensus Building and ADR: Why They Are Not the Same Thing (Lawrence E. Susskind).
  • 23. Bargaining in the Shadow of Management: Integrated Conflict Management Systems (Howard Gadlin).
  • 24. Selecting an Appropriate Dispute Resolution Procedure: Detailed Analysis and Simplified Solution (Frank E. A. Sander and Lukasz Rozdeiczer).
  • 25. What Could a Leader Learn from a Mediator? Dispute Resolution Strategies for Organizational Leadership (Hannah Riley Bowles).
  • 26. Online Dispute Resolution (Ethan Katsh).
  • 27. Public and Private International Dispute Resolution (Andrea Kupfer Schneider).
  • 28. Victim Offender Mediation: Evidence-Based Practice Over Three Decades (Mark S. Umbreit, Robert B. Coates, and Betty Vos).
  • 29. Youths, Education, and Dispute Resolution (Donna K. Crawford and Richard J. Bodine).
  • 30. Institutionalization and Professionalization (Nancy A. Welsh).
  • 31. The Next Thirty Years: Directions and Challenges in Dispute Resolution (Robert C. Bordone, Michael L. Moffitt, and Frank E. A. Sander).
  • About the Editors.
  • About the Contributors.
  • Name Index.
  • Subject Index.

ISBN: 0-7879-7538-9
560 pages ©August 2005
US $75.00
Jossey-Bass Press


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