Volume 5, Number 1, Sept 2004
Resolution Skills Website
A new Conflict Resolution Information Site has been established through the joint efforts of the Office of Human Resource Development and Office of Quality Improvement at the University of Wisconsin-Madison. The site serves as a resource to enhance the skills of faculty, staff, and students as they seek to manage conflicts that occur in the campus community and build a positive campus climate.
Key Sections of the skill-oriented site include the following:
About Conflict offers basic definitions and assumptions about conflict and related terms, as well as some core concepts that should be understood when addressing workplace disputes.
Common Problems poses several frequently asked questions, offering practical strategies for responding to them.
8 Steps for Conflict Resolution outlines a useful process for responding to conflicts, including strategies for preparing to negotiate and determining whether an issue is appropriate for such an approach. These steps are linked to additional pages that provide more in-depth information.
Best Practices Have a Process provides examples of processes that are frequently successful in complex situations, disputes that should be addressed by a third party mediator, considerations for department chairs, and strategies for creating an affirming environment in which to negotiate.
Simulations, Exercises and Resources offers additional tools and processes that can enhance your understanding of conflict, video clips with further discussion of key issues, and a link to a discussion board that may expand our learning opportunities.