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Conflict Management in Higher Ed Report
Volume 5, Number 1, Sept 2004

Managing Conflict w Students
& Peers: Professional
Development for New Faculty

Santa Barbara City College has developed a nice set of learning materials for new faculty that includes a good section on Conflict Management for New Faculty. The materials use a framework known as DREAM. This framework divides the materials into an opening section called Discover (D), followed by Read (R), then Explore (E), Apply (A), and Measure (M). Worksheets in the Apply and Measure areas help the user review what they've covered so far and solidify their learning.

Within the Conflict Management set of materials, there are learning modules on a number of topics including:

- Conflict Situations (Managing Conflict with Students and Peers)
- Safety Guidelines (Dealing with Potentially Violent Situations)
- Disruptive Students
- Student Conduct (Standards for Student Conduct)
- Troubled Students (How to Assist an Emotionally Troubled Student)
- Sexual Harassment (Sexual Harassment Policy)

The topic of most interest to our readers is probably the Conflict Situations section. This topic includes a large number of "Conflict Capsules" which are quite plausible situations a community college faculty member might find themselves facing. After reviewing the situation, the reader is walked through a simple model based on Stop, Look, Listen, and Respond that addresses the case at hand.


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Page last updated 04/27/2004

The CMHER is a project of
Campus Conflict Resolution Resources
with support from a FIPSE grant from the US Department
of Education and initial seed money from the
Hewlett Foundation-funded CRInfo project.

Correspondence to CMHE Report c/o
Campus Conflict Resolution Resources Project
Department of Communication (Attn: Bill Warters)
Wayne State University
585 Manoogian Hall, Detroit, MI 48201.

Please send comments, bug reports, etc. to the Associate Editor.

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