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Conflict Management in Higher Ed Report
Volume 3, Number 3, May 2003

Conflict Resolution Learning
Objects from Wisc-Online

The Wisconsin Online Resource Center project is a Web-based teaching, learning, and assessment resource center for instructors to use when designing or revising online courses.  The goals of the project are to accelerate the development of quality online courses while, at the same time, minimizing the cost of course development by identifying and sharing best practices.

Faculty create “learning objects” (activities, text, animation, graphics…) for the competency areas within the General Education courses of Communication Skills, Social Studies, Math, Science, and Adult Basic Education.  Individual instructors then have the option to pick and choose from a menu of the learning objects to customize their online courses and their on-campus courses for their students and their personal style.

The learning objects are most often built in Flash, making for a high degree of interactivity with the user. The modules that are created are freely available online, and can be linked to from within various courseware packages or simply from a webpage or email hotlink.

A number of conflict resolution related items are currently available from the collection. In order to view them, you need to have the Flash Player installed (it comes preinstalled in most browsers). If you don't have what you need, the system will prompt you to install the needed player.

Here's the list of items that resulted from a search on the word "conflict."

  • A Model for Initiating Conflict Resolution
    Description: Students identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings). They also review the steps involved in resolving conflict. View this object
  • Conflict Resolution Style
    Description: Students will read about Robert Maddux's conflict model and complete an exercise to test their understanding of the model. They will also submit a self reflective paper on their style of managing conflict and whether it is the "best" style to use in their particular situation. View this object
  • Conflict: Assessing Levels of Power
    Description: Students will read about five types of power: legitimate, referent, coercive, reward, and expert. They will use these terms in an interactive matching exercise and will analyze a personal conflict. View this object
  • The Phases of Conflict
    Description: The student views a diagram showing the four stages of conflict (latent, triggering incident, conflict, new equilibrium) and then creates a similar diagram applying to a specific personal conflict. View this object
  • Tricky Communication Situations: Analyzing the Situation
    Description: Students examine short, "tricky" personal and business situations and determine whether the central character is the sender or receiver of a complaint or request. They then create their own situations to illustrate each category on the grid. View this object


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Page last updated 04/27/2004

The CMHER is a project of
Campus Conflict Resolution Resources
with support from a FIPSE grant from the US Department
of Education and initial seed money from the
Hewlett Foundation-funded CRInfo project.

Correspondence to CMHE Report c/o
Campus Conflict Resolution Resources Project
Department of Communication (Attn: Bill Warters)
Wayne State University
585 Manoogian Hall, Detroit, MI 48201.

Please send comments, bug reports, etc. to the Associate Editor.

© 2000-2005 William C. Warters & WSU, All rights reserved.