Volume 3, Number 1, Oct 2002

Mock Mediation Roleplay #9 (continued)

Dana (staff)

You tried to help Quinn, a student, but were unable to give him/her all the was requested. Quinn is difficult to work with and never seems satisfied. Quinn has overcome a difficult childhood and has recently had family and health problems, in addition to serious money worries and disruptive behavioral problems. Quinn has used up financial aid for this academic year. Quinn continues to use campus emergency counseling services, even though you have asked Quinn to schedule a weekly counseling session (rather than two to three per week that Quinn wants) or seek community mental health services. For extended care, you always refer students to community counselors. Quinn complained to a key administrator, who suggested mediation.