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Volume 2, Number 1, Oct 2001

New Evaluation Tools On Tap for Campus Conflict Resolution Programs

by Bill Warters

Mediation has rapidly become a useful approach for addressing concerns on college and university campuses across the country. It not only is an alternative to contentious and litigious dispute resolution methods, it also teaches valuable communication, listening, and problem solving skills. The process of mediation holds great promise for assisting students, staff, faculty, and others in developing appropriate solutions to a wide range of concerns. Do you wish to start or expand a conflict resolution program on your campus? Do you know if the service is needed? Who should you target? If you already have a program in place do you know whether things are being implemented as planned? How many people do you serve with your conflict resolution program? Are people satisfied with the results?

A new packet of materials intended to address these types of questions and more has been developed by a group of researchers and campus mediation program staff and volunteers that gathered together at Wayne State University in Detroit, Michigan, from April 4-6, 2001. Participants came from a variety of institutions of higher education – large and small, public and private. Our shared aim was twofold: (1) to improve the quality of campus conflict resolution program evaluation efforts, and; (2) to increase the frequency of these efforts. Rather than develop a standard, fixed set of materials to be used by everyone, the group chose to develop a set of tools and approaches that can be adapted to meet the specific local needs of programs at various stages of development. To this end, the materials have been divided into four (4) modules, each of which provides insight into and guidance for assessing a different aspect of program development. These include: Needs Assessment, Process Monitoring, Evaluation of Training, and the assessment of Mediation Outcomes and Impact. The project was funded by the Fund for the Improvement of Postsecondary Education (FIPSE) as part of a larger Conflict Management in Higher Education Resource Center Initiative housed at Wayne State University.

Table of Contents

OVERVIEW
Why Do Evaluation Research?
Types of Evaluation Research
Information Gathering
Sample Data Gathering Needs and Sources
Using the Evaluation Results

RESOURCES FOR MEDIATION EVALUATION RESEARCH
I. Mediation Program Evaluation Guides
II. General Program Evaluation Resources on the Web
III. Useful Books on Evaluation Research

NEEDS ASSESSMENT MODULE
Tool #1: "Where Would They Go?" Case Examples
Tool #2: Hotspot Mapping Of Conflict on Your Campus
Tool #3: Conflict Typology Matrix
Tool #4: Stakeholder Analysis Chart
Tool #5: Conflict Management Inventory

PROCESS MONITORING MODULE
Tool #1: Standard Operating Procedure (SOP) Review
Tool #2: New Policy and Procedure Development
Tool #3: Structures of Responsibility
Tool #4: Internal Decision-Making Processes

SUMMATIVE EVALUATION MODULE
Tool #1: Case Characteristics
Tool #2: Participant Characteristics
Tool #3: Does Mediation Work?

TRAINING EVALUATION MODULE

Tool #1: Mediator Selection Checklist
Tool #2: Conflict Orientation Survey
Tool #3: Mediation Training Evaluation Survey
Tool #4: Mid-Training Evaluation
Tool #5: Mediation Role Play Checklist
A fully edited draft of the tool kit was completed in August. The packet is being pilot tested this year on 4 different campuses prior to revision and release to the public in the Fall of 2002 via the Campus Conflict Resolution Resources website at http://www.campus-adr.org. Programs or individuals interested in getting an early release copy, and who are willing to provide structured feedback on their use of the materials, can contact Bill Warters at w.warters@wayne.edu to further explore the possibilities.

More information on the team that developed the packet is provided below.

PROGRAM EVALUATION TOOLS FOR
CAMPUS CONFLICT RESOLUTION & MEDIATION PROGRAMS
Project Coordinator: Bill Warters
Document Editor: Katherine N. Irvine

MODULE DEVELOPMENT TEAMS*
NEEDS ASSESSMENT MODULE
*Catherine Borshuk, Indiana University-South Bend
Eleanor Funk, Bryn Mawr College
Marva Lewis, Tulane University
Bill Warters, Wayne State University

PROCESS MONITORING MODULE
*Michelle Hill, Georgia State University
*Julie Macfarlane, University of Windsor
Sally Johnson, University of Michigan

EVALUATION OF TRAINING MODULE
B.J. Cunningham, American University
Katherine N. Irvine, University of Michigan
*Dan Kmitta, University of Idaho

MEDIATION OUTCOMES & IMPACT MODULE
*Timothy Hedeen, Syracuse University
*Scott Jackman, Indiana University-Bloomington
Christopher Kinabrew, Tulane University
*Denotes primary authors of the module text.
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Page last updated 11/27/2005

A project of Campus Conflict Resolution Resources.
Supported by a FIPSE grant from the US Department of Education
and seed money from the Hewlett Foundation-funded CRInfo project.


Correspondence to CMHE Report
(Attn: Bill Warters)
Campus Conflict Resolution Resources Project
Department of Communication
585 Manoogian Hall
Wayne State University
Detroit, MI 48201.

Please send comments, bug reports, etc. to the Editor.

© 2000-2005 William C. Warters & WSU, All rights reserved.