2, Number 1, Oct 2001
Mediating Workplace Disputes
University of Hawaii/Manoa Program on Conflict Resolution
has developed a mediation program in order to better
manage differences between faculty, staff, and students.
The program is especially geared toward helping coworkers
relieve tension and improve lines of communication.
Coordinators prefer mediation to more traditional forms
of dispute resolution, as mediation helps parties create
their own working relationship. At the University of
Hawaii/Manoa, 70% of cases involving mediation result
in mutually satisfactory agreements.
The CD-ROM video, Mediating Workplace Disputes: Alternative
Dispute Resolution in Unionized Universities, is about
better ways of managing workplace disputes in academic
settings. In the video, program coordinators describe
the process of mediation and how it can be applied to
higher education. One sample case is used to show the
various steps of the mediation program, including intake,
the mediation session, and follow-up. Coordinators emphasize
that, while mediation may not solve every problem, most
of the time the process prevents confrontations and
encourages a more peaceful environment.
The CD is geared toward universities looking for more
information about the usefulness of mediation in higher
education. The CD-ROM project was funded by the President's
Office of the University of Hawaii. Justina Cross produced
the CD-ROM in 2001 for the University of Hawaii Program
on Conflict Resolution. The Windows and Macintosh compatible
CD-ROM has a running time of approximately 22 minutes.
The cost of the CD-ROM is $10 plus shipping. A videotape
is also available, which costs $40 plus shipping. For
more information on purchasing the CD-ROM or videotape,
or for additional information about the university's
mediation program, contact:
University of Hawaii Program on Conflict Resolution
2424 Maile Way, SSB #523
Honolulu, HI 96822
project of Campus Conflict Resolution
Supported by a FIPSE grant from the US Department of Education
and seed money from the Hewlett Foundation-funded CRInfo
to CMHE Report
(Attn: Bill Warters)
Campus Conflict Resolution Resources Project
Department of Communication
585 Manoogian Hall
Wayne State University
Detroit, MI 48201.
send comments, bug reports, etc. to the Editor.
© 2000-2005 William C. Warters & WSU,
All rights reserved.