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Volume 2, Number 1, Oct 2001

CD-ROM: Mediating Workplace Disputes

The University of Hawaii/Manoa Program on Conflict Resolution has developed a mediation program in order to better manage differences between faculty, staff, and students. The program is especially geared toward helping coworkers relieve tension and improve lines of communication. Coordinators prefer mediation to more traditional forms of dispute resolution, as mediation helps parties create their own working relationship. At the University of Hawaii/Manoa, 70% of cases involving mediation result in mutually satisfactory agreements.

The CD-ROM video, Mediating Workplace Disputes: Alternative Dispute Resolution in Unionized Universities, is about better ways of managing workplace disputes in academic settings. In the video, program coordinators describe the process of mediation and how it can be applied to higher education. One sample case is used to show the various steps of the mediation program, including intake, the mediation session, and follow-up. Coordinators emphasize that, while mediation may not solve every problem, most of the time the process prevents confrontations and encourages a more peaceful environment.

The CD is geared toward universities looking for more information about the usefulness of mediation in higher education. The CD-ROM project was funded by the President's Office of the University of Hawaii. Justina Cross produced the CD-ROM in 2001 for the University of Hawaii Program on Conflict Resolution. The Windows and Macintosh compatible CD-ROM has a running time of approximately 22 minutes. The cost of the CD-ROM is $10 plus shipping. A videotape is also available, which costs $40 plus shipping. For more information on purchasing the CD-ROM or videotape, or for additional information about the university's mediation program, contact:

University of Hawaii Program on Conflict Resolution
2424 Maile Way, SSB #523
Honolulu, HI 96822
Phone: 808-956-6433
Fax: 808-956-9121
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Page last updated 11/27/2005

A project of Campus Conflict Resolution Resources.
Supported by a FIPSE grant from the US Department of Education
and seed money from the Hewlett Foundation-funded CRInfo project.

Correspondence to CMHE Report
(Attn: Bill Warters)
Campus Conflict Resolution Resources Project
Department of Communication
585 Manoogian Hall
Wayne State University
Detroit, MI 48201.

Please send comments, bug reports, etc. to the Editor.

© 2000-2005 William C. Warters & WSU, All rights reserved.