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Conflict Management in Higher Ed Report
Volume 6, Number 1, Nov 2005

Two Higher Ed Conflict
Resolution Workshop

Basic Mediation Training for
Higher Education Faculty

January 4-6 2006
Cleveland, Ohio

A basic mediation skills training event is being sponsored by the Ohio Commission on Dispute Resolution and Conflict Management. The training is offered at a significantly reduced cost of $60 and will focus specifically on mediation in higher education.

Who should attend: Administrators, faculty, staff and students from Residence Life, Student Activities, and Human Resources interested in learning effective strategies for managing conflict in higher education and the skills to implement them. Space is limited to 24 participants. Priority attendance will be given to faculty, staff and students who would like to implement a mediation program in their college or university in Ohio. Teams from colleges and universities are encouraged to attend.

When: January 4, 5, 6, 2006 9 A.M.-5 P.M. (with one hour lunch). Attendance at all three days is required.

Where: Cleveland, Ohio (Exact location will be mailed upon receipt of the registration form).

Cost: $60 per person for the three day training to cover lunch and the mediation manual.

Training Topics include:
- Identifying your conflict style
- A model for managing conflict
- Active listening skills
- 6 Phase Empowerment Model
- Cultural Influences
- Settlement Model vs. Empowerment vs. Transformative
- Mediation vs. Litigation
- Mediation vs. Counseling
- Ethical issues and confidentiality including the Uniform Mediation Act

A complete information packet including location, agenda, and a request for sample case studies will be mailed to applicants upon receipt of their registration form. The training will be conducted by the Cleveland Mediation Center.

Registration information will be available on the front page of the Commission's Web site at

Questions Regarding the Training?: Call Jennifer Batton, Director of Education Programs at the Ohio Commission on Dispute Resolution and Conflict Management at 614-644-9275 or e-mail her at:

American Council on Education
Managing Conflict Workshop
July 18–20, 2006
Chicago, Illinois

For the first time, the American Council on Education (ACE) will offer a three night, two-day workshop on conflict management for division and department chairs and deans. The workshop will be held, July 18–20, 2006, in Chicago, Illinois. 

This session will build on a three-hour conflict management session that has been offered in recent years as part of the national ACE Workshop program. Until December 1, 2005, alumni of the ACE Department Chair Program will be given the first opportunity to enroll.

The faculty for this workshop will be ACE's veteran presenters in conflict management: Walter H. Gmelch, Mary Lou Higgerson, and Susan Holton. The workshop structure will enable participants to reflect on their conflict management style and experiment with colleague teams on solutions for conflicted situations. There will be an opportunity for participants to examine their own departmental or campus conflict situations.

For registration or hotel information, and workshop details, visit
For additional resources for department chairs provided by ACE, see


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Page last updated 11/30/2005

The CMHER is a project of
Campus Conflict Resolution Resources
with support from a FIPSE grant from the US Department
of Education and initial seed money from the
Hewlett Foundation-funded CRInfo project.

Correspondence to CMHE Report c/o
Campus Conflict Resolution Resources Project
Department of Communication (Attn: Bill Warters)
Wayne State University
585 Manoogian Hall, Detroit, MI 48201.

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