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Conflict Management in Higher Ed Report
Volume 3, Number 3, May 2003

New Guidelines for Conflict
Management in Higher
Education Released

The Guidelines Working Group described in a previous story has now finished their task, voting on May 13th to release their material for public distribution. The Guidelines are designed to support the development of comprehensive, educational, integrated and conflict-friendly approaches to managing conflict and disputes in institutions of higher education. The target audience includes key decision makers such as senior administrators, deans and department heads, ombudspersons, anti-harassment officers, housing and security administrators, faculty, student affairs professionals, and various frontline conflict services staff. It is believed that together these individuals greatly influence how institutions manage and learn from the conflicts that occur daily in such complex environments, and that these guidelines may be of use to them in their work.

The group based its work around a set of nine core principles that are noted below. The 30-page document, available for download as a PDF file, expands on these themes, providing guidance and insight for campus conflict resolution program developers and administrators across the spectrum of higher education institutions.

I. Build Institutional Conflict Management Capacity and a Conflict-Friendly Context
II. Honor the Fundamental Principles and Core Values of Higher Education and Conflict Management Programs
III. Employ Benchmark Practices During Conflict Management Program and Systems Design
IV. Promote Diversity, Inclusivity and Community in Your Operations
V. Draw on and Encourage a Broad Spectrum of Conflict Management Options
VI. Clarify Your Administrative Practices and Protocols
VII. Engage in Ongoing Training and Professional Development
VIII. Connect with Service Learning, Theory-building and Academic Conflict Studies Programs
IX. Stay Vital and Relevant Through Evaluation and Continuous Improvement

The Working Group will now begin the work of disseminating the guidelines, and would welcome suggestions and support from readers of the report. Further contact information is provided in the document.


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Page last updated 04/27/2004

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