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Volume 2, Number 3, May 2002

Guidelines for Conflict Management in Higher Education Outlined

The Conflict Management in Higher Education Resource Center hosted an April 8-11, 2002 meeting at Wayne State University to explore best practices for campus conflict intervention services. (Follow this link to view a collage of photos from the conference.) After some vigorous discussion of the results of a pre-meeting scoping survey, the broad-based group agreed to approach the task of developing guidelines with the following goals in mind:

  • To work together to outline "guidelines for conflict management in higher education"
  • To produce general guidelines that apply to practice across all campus settings
  • To influence institutional conflict culture and campus conflict management programs and practices
  • To provide broad aspirational goals and examples of current (normative) practices
  • To focus implementation efforts on having the guidelines adopted by higher education institutions, regional and national organizations and individual programs and practitioners

The group used a modified delphi process to arrive at a set of content areas deemed essential to the document. These areas include:

  • Fundamental principles and core values
  • The conflict management spectrum
  • Institutional support and capacity building
  • The design process
  • Diversity, inclusivity, and community
  • Administrative practices and protocols
  • Training and professional development
  • Research and service to conflict studies
  • Evaluation and continuous improvement

The group is now at work fleshing out the first full draft of the document. We expect to have a working draft suitable for review by others available by late June. We will begin to gather additional comments during the summer and early fall, and present the document for discussion at the 2002 Association for Conflict Resolution Conference August 21-24 in San Diego. For more information, contact Bill Warters, Director of the Resource Center.
NEWS UPDATE, May 2003 - Final Draft of Guidelines now Available.

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Page last updated 11/27/2005

A project of Campus Conflict Resolution Resources.
Supported by a FIPSE grant from the US Department of Education
and seed money from the Hewlett Foundation-funded CRInfo project.


Correspondence to CMHE Report
(Attn: Bill Warters)
Campus Conflict Resolution Resources Project
Department of Communication
585 Manoogian Hall
Wayne State University
Detroit, MI 48201.

Please send comments, bug reports, etc. to the Editor.

© 2000-2005 William C. Warters & WSU, All rights reserved.