Volume 4, Number 1, Oct. 2003
Promoting Mediation Center Quality Assurance Using Guided
Self-Assessment
Page 2 of 2
To continue the example, within the Case Management subsection
participants are then guided through an exploration of
- Case Manager Training,
- Record Keeping,
- Participant’s Adequacy of Information,
- Communicating with Parties and Mediators,
- Selecting Mediators,
- Potential Ethical Conflicts,
- Mediator Briefing,
- Logistics: Expected Situations,
- Logistics: Protocols for the Non-routine or Unexpected,
- Case Follow Up.
Considerations are followed by a range of questions, indicator
checklists, resources, and examples that allow centers to
develop unique and appropriate approaches to meeting their
communities’ needs and improving the quality of their
services.
One of the other ways that NAFCM supports centers in this
work is the provision of an ongoing series of Regional Training
Institutes, the next round of which are occurring November
6-7, 2003 in Dayton, Ohio or November 13-15, 2003 in Saratoga
Springs, New York. The upcoming Institutes are on developing
and managing community mediation centers. Subject areas
in
the Institute were chosen by NAFCM members via survey and
include: Government Relations; Public Education; Evaluation;
Center
Administration; Program Development; Fund Development; Case
Management; and Volunteer Partnerships. Over the course
of
the two days, participants can choose to attend 4 of the
available subject sessions most relevant to their situation.
While focused
on community mediation, most of the information provided
should have direct relevance to campus-based mediation centers
as
well. More information on the Institutes is available at
the NAFCM website, http://www.nafcm.org.
Currently, NAFCM is exploring ways of institutionalizing
the self-assessment approach reflected in our manual to create
a voluntary credentialing program for mediation center quality
assurance and improvement programs. We welcome any feedback
or input about the design or application of mediation center
quality assurance.
For more information about the manual or other NAFCM quality
assurance efforts, please e-mail Craig Coletta at ccoletta@nafcm.org.
Craig Coletta is is a Coordinator with the Director
of National Association for Community Mediation.
Editor's note: The Self-Assessment Manual for Mediation
Center Quality Assurance was edited by Melissa Broderick and
Ben Carroll.
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