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Volume 3, Number 2, February 2003

Email & Conflict
(Page 2 of 2)

In their paper, Friedman and Currall list several pieces of advice for easing the impact of these effects while managing conflicts. For example, if possible try a face-to-face or telephone conversation to discuss disputes. In the case where email must be used, recognize that a perceived insult may have been unintentional, and mentally adjust to the statement accordingly by thinking through the meanings of the context.

In a world where communication has gone digital, one must adopt and practice proper ettiquette in order to avoid such misunderstandings and escalations. Therefore, email participants should manage the inherent risk in order to resolve conflicts more productively.


Creed, Adam. (June 2000). Using E-Mail Can Stave Off Workplace Conflict. Newsbytes News Network.

Johnson, Lauren K. (Fall 2002). Does E-Mail Escalate Conflict? The idiosyncratic aspects of electronic mail can obviate resolution. MIT Sloan: Management Review 44(1): 14-15.


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Page last updated 11/27/2005

A project of Campus Conflict Resolution Resources.
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Campus Conflict Resolution Resources Project
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