their paper, Friedman and Currall list several pieces
of advice for easing the impact of these effects
while managing conflicts. For example, if possible
try a face-to-face or telephone conversation to
discuss disputes. In the case where email must be
used, recognize that a perceived insult may have
been unintentional, and mentally adjust to the statement
accordingly by thinking through the meanings of
a world where communication has gone digital, one
must adopt and practice proper ettiquette in order
to avoid such misunderstandings and escalations.
Therefore, email participants should manage the
inherent risk in order to resolve conflicts more
Adam. (June 2000). Using E-Mail
Can Stave Off Workplace Conflict. Newsbytes
News Network. http://www.newsbytes.com
Lauren K. (Fall 2002). Does
E-Mail Escalate Conflict? The idiosyncratic aspects
of electronic mail can obviate resolution.
MIT Sloan: Management Review 44(1): 14-15. http://mit-smr.com/past/2002/smr4411f.html
project of Campus Conflict Resolution
Supported by a FIPSE grant from the US Department of Education
and seed money from the Hewlett Foundation-funded CRInfo
to CMHE Report
(Attn: Bill Warters)
Campus Conflict Resolution Resources Project
Department of Communication
585 Manoogian Hall
Wayne State University
Detroit, MI 48201.
send comments, bug reports, etc. to the Editor.
© 2000-2005 William C. Warters & WSU,
All rights reserved.