Coaching (page 4 of 4)
Potential Growth Opportunities for Conflict Coaching
coaching can be developed through assessment of different
coaching models. It would also be useful to research the
conflict styles coaching process, research the interest
based coaching process, develop other approaches to coaching
and perform a detailed comparison of models.
Promote Conflict Coaching within Higher Education
can be promoted within higher education by introducing the
process directly to students. It would also be useful to
1) work with student organizations, 2) create a formal or
informal referral system in partnership with university
housing, the university disciplinary committee, or other
administrative or academic parts of the university and 3)
clarify how coaching and other conflict management services
(e.g., ombuds programs) relate with one another.
the alternative dispute resolution field matures and recognizes
the limits of current processes like mediation, additional
processes will no doubt be proposed and pursued. One relatively
new ADR process that has already shown promise is conflict
coaching. Judging by the way that the general public has
received other forms of coaching, the further development
of conflict coaching seems assured. While at least a couple
of models of conflict coaching have already been applied
and while additional models have been conceived, a great
deal of work remains in strengthening these approaches and
possibly in envisioning others.
R. (1999, July 26). Challenges and opportunities for a campus
conflict education program. Conference presentation. CREnet.
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responding to conflict through empowerment and recognition.
San Francisco, CA: Jossey-Bass.
The Conflict Education Resource Team (CERT)
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and conflict coaching in a university counseling center.
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Fisher, R., and Ury, W. (1983). Getting to yes: negotiating
agreement without giving in. NYC, NY: Penguin.
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Holton, S. (Ed.). (1998). Mending the Cracks in the Ivory
Tower. Bolton, MA: Anker.
Jameson, J. (1998). Diffusion of a campus innovation: integration
of a new student dispute resolution center into the university
culture. Mediation Quarterly, 16, 129-146.
Tidwell, A. (1997). Problem solving for one. Mediation Quarterly,
Thomas, K. W., and Kilman, R. H. (1974). The Thomas-Kilman
conflict mode instrument. Palo Alto, CA: Consulting Psychologists
Warters, W. C. (2000). Mediation in the campus community.
San Francisco, CA: Jossey-Bass.
Whitworth, L., Kimsey-House, H., and Sandahl, P. (1998).
Co-active coaching: new skills for coaching people toward
success in work and life. Palo Alto, CA: Davies-Black.
Winslade, J., and Monk, G. (2000). Narrative mediation:
a new approach to conflict resolution. San Francisco: Jossey-Bass.
Brinkert is a conflict management practitioner and researcher
with six years of experience in the education and health
care sectors. He presents at national conferences, consults
and trains regularly, and for the past three years has assisted
in leading Temple University's Conflict Education Resource
Team (CERT). He received his MA in Communication Sciences
(with a concentration in Conflict Processes) at Temple and
is completing his doctorate in the same department. Email:
E. Ursiny designed a handbook about coaching titled "The
Coaches Handbook: Exercises for Resolving Conflict in the
Workplace". This handbook is specifically for the internal
coach or manager working within a business setting. To find
out more about this book, visit http://www.advantagecoaching.com/products.html#books.
piece presented by Ross Brinkert (Temple University) at
the University of Massachusetts Boston Conflict Studies
with permission, for online publication by Samantha Spitzer
(Wayne State University), 2002
project of Campus Conflict Resolution
Supported by a FIPSE grant from the US Department of Education
and seed money from the Hewlett Foundation-funded CRInfo
to CMHE Report
(Attn: Bill Warters)
Campus Conflict Resolution Resources Project
Department of Communication
585 Manoogian Hall
Wayne State University
Detroit, MI 48201.
send comments, bug reports, etc. to the Editor.
© 2000-2005 William C. Warters & WSU,
All rights reserved.